---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Playbook related items component

# Playbook related items component {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The related items component provides access to the case-related lists.
The related items component uses an expandable accordion format. Agents can expand the desired lists to see the related items. This component also displays an icon with the number of items in a list.  
Figure 1. Playbook related items component  
Related lists include the following actions:

* Create: Opens an empty record in a subtab that the agent can use to create an item.
* View all: Opens a list of records in a subtab.
* Show more: Is displayed for lists that have more than five items.
{#csm-playbook-related-items-component__ul_cvf_rxr_m1c}  
The items in an expanded list are displayed as cards. An expanded list shows one card for each item in the list.

* Agents can open an item in a subtab.
* If a list has more than five items, it includes a Show more option.
{#csm-playbook-related-items-component__ul_j1x_fmb_v1c}