---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Project Management domain separation

# Customer Project Management domain separation {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With Customer Project Management, you can create customer projects for customer
accounts. Domain separation for customer projects is based on the account domain. New projects
are created in the same domain as the associated customer account.
Customer project child entities use the domain of the parent project. Child entities include:

* Project tasks
* Requirements
* Project budget
* Status reports
* Risks
* Issues
* Decisions
* Actions
* Project change requests
* Stakeholders
* Project contacts
* Expense lines
* Time cards
{#csm-ppm-domain-separation__ul_gw1_t35_fkb}  
The project manager can add sub projects to a customer project if the sub projects belong to the following accounts:

* Accounts in the same hierarchy as the main project account.
* Accounts that have a relationship to the main project account.
{#csm-ppm-domain-separation__ul_mdy_2h5_fkb}