---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Landing pages

# CSM Configurable Workspace landing pages {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A landing page is an initial view of your workspace. Landing pages present content tailored to a user's assigned role and provide the information they must get started with their work.
Landing pages can include filtered lists, KPIs, and other features that enables you to access information from one location. CSM workspace landing pages provide customer service agents and managers with lists of assigned cases
and case tasks as well as agent, group, and organization metrics.

Agents use landing pages as a starting point to get into their work, where they can quickly scan and prioritize cases and case tasks, access records, and track their performance.

## CSM Configurable Workspace landing pages {#csm-workspace-landing-pages__section_fv3_bt3_4xb}

Several landing pages are available for CSM Configurable Workspace.  

[CSM Landing Page](https://www.servicenow.com/docs/VUdDl0a6IrYw0hbz085~lQ "The CSM Landing Page provides users with lists of assigned cases and case tasks as well as agent, group, and organization metrics.") and [CSM Landing Page - Premium](https://www.servicenow.com/docs/lIECxn5gkV_AKrR2u4fK9Q "The CSM Landing Page - Premium provides users with lists of assigned cases and case tasks as well as agent, group, and organization metrics.")
:   These landing pages use components to display lists and metrics. The admin configures this information in [UI Builder](https://www.servicenow.com/docs/access?context=using-ui-builder&version=zurich&pubname=zurich-application-development&ft:locale=en-US) and can create different landing pages for different audiences.

    Two versions of the landing page are available based on plugin activation. For more
    information, see [CSM workspace landing page plugins](https://www.servicenow.com/docs/jczgamx9hq2RsgKSRoGh_w#csm-workspace-landing-pages__section_scy_3kh_4xb).

[CSM Dashboards](https://www.servicenow.com/docs/DJ_cSwhhBepGIa2IwLQLUg "Enable your users to display, customize, and share dashboards in CSM Configurable Workspace and use these dashboards as landing pages.")
:   This landing page uses dashboards to display information. You can duplicate the provided dashboards and modify them as desired or create dashboards and then share these dashboards with other users.

## CSM workspace landing page plugins {#csm-workspace-landing-pages__section_scy_3kh_4xb}

The following table describes the plugin requirements for the CSM workspace landing pages.  
{#csm-workspace-landing-pages__table_czt_w5n_4xb__entry__2}

| Landing Page | Plugin requirements |
|-|-|
| CSM Landing Page | Available with the CSM Configurable Workspace plugin (sn_csm_wrkspc). |
| CSM Landing Page - Premium | Available with the following plugins: * CSM Configurable Workspace (sn_csm_wrkspc) * Performance Analytics - Content Pack - Customer Service Management - Advanced (com.snc.pa.customer_service_advanced) {#csm-workspace-landing-pages__ul_erq_z5n_4xb} |
| CSM Dashboards | Available with the CSM Configurable Workspace plugin (sn_csm_wrkspc). |
[Table 1. CSM landing page plugin requirements]

{#csm-workspace-landing-pages__table_czt_w5n_4xb}