---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Review a time card

# Review a time card {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customer service agents can review time cards created from time worked records.

## Before you begin

Role required: sn_customerservice_agent

## About this task

The Time Worked related list on the Case and Case Task form
displays the time worked records that have been created for the case or task. This
list also displays the time cards created from the time worked records.

## Procedure

1. Navigate to the desired case or case task.
2. Go to the Time Worked related list.
3. To view a time card, click the Time Card for that record.  
   The time card provides a breakdown of the time worked for this case or case task by day.