---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Business Portal

# Configure Business Portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the business portal to provide information and support for your customers.

## Before you begin

Role required: admin

## About this task

The Business Portal is a self-service web portals based on the Service Portal application.

The Business Portal supports your business-to-business (B2B) customers.  
Use the portals to provide information and support for your customers. The portals provides ready to use features that require minimal setup. These include:

* Header and footer with links for different customer activities.
* Home page provides a summary of essential items to the logged-in user.
* Hierarchical menu to systematically navigate to different portal pages.
* Unified browse experience for knowledge and catalog through taxonomy topics.
* List pages to browse, search, and filter through records of cases, products, orders, and others.
* Record view pages to view key information, related actions, related lists, and quick links of a record.
{#configure-business-portal__ul_txd_bbx_g3b}

You can add additional self-service capabilities such as order management by installing the respective plugin.  
Note:  
The Business Portal Store app is automatically installed when you install the Customer Service Portal store app (from version 24.0.0 and above). For details, see [Activate the Consumer and Customer Service Portals](https://www.servicenow.com/docs/~HeS80CLZuGyz9BqSY5rxw "Activate the portal plugins to use the Consumer and Customer Service Portals.").

## Procedure

1. Navigate to AllService PortalPortals.
2. On the Service Portals page, in the Title column, enter <kbd class="ph userinput">*business portal</kbd>.
3. Select Business Portal.  
   A page opens in your instance where you can configure the Business Portal.
4. Clear Inactive check box.  
   Note:  
   The business portal is inactive by default.
5. Select Update.  
   You can access the business portal using the URL, \<servicenow instance URL\>/business_portal.
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**Related topics**   

* [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US)

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