---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Guest experience on portal

# Guest users experience on Business Portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Guest users can view the header, footer, knowledge articles cards, and resources menu on the home page.

Guest users landing on the Business Portal can access the home page and several public elements, including the header, menu, footer, and banner widgets, which feature the Browse Services and
FAQs buttons.

They can also view taxonomy topic cards showcasing public content, such as articles and catalog items, and the Knowledge quick link widget displaying public articles.

However, on selecting any card, button or menu items, the guest users are redirected to the login page.