---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install the ServiceNow Add-in for Microsoft Outlook

# Install the ServiceNow Add-in for Microsoft
Outlook {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Installing the ServiceNow Add-in for Microsoft
Outlook enables you to interact with the ServiceNow
platform from within Microsoft Outlook.

## Before you begin

Role required: sn_customerservice.contact_manager

## Procedure

1. Navigate to AllMicrosoft OutlookGet Add-ins.
2. Select My add-ins.
3. Go to the Custom add-ins tile and select Add from file from the Add a custom add-in drop-down list.
4. Select the manifest.xml file that your admin provided.
5. Click Install.
6. Click View in ServiceNow in Microsoft Outlook and log in with the credentials your admin provided.
7. Click Allow.

## Result

You can now connect to your account on your ServiceNow instance and interact with its records from within Microsoft Outlook.

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