---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrate with ITOM Event Management

# Integrate with ITOM Event Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customer Service Management provides an integration with the ITOM Event Management
application. This integration enables you to create cases proactively from alerts either
manually or through automation and track the accounts and the corresponding install base
items affected by the alert.

## Before you begin

Role required: admin

## About this task

For more information about this integration, see [Integration with Event Management](https://www.servicenow.com/docs/F7VLRNrneLWPYAfG_QdNbQ "Create cases proactively from alerts either manually or through automation. Track the accounts and health status of the corresponding install base items affected by the alert to better correlate customer issues and provide faster responses.").

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom).
3. Select Activate.
{#integrate-csm-itom__steps_vb4_sfz_pgb}

*[\>]: and then