External Content Integration Sources

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of External Content Integration Sources

    The External Content Integration Sources feature enables ServiceNow customers to seamlessly integrate Coaching With Learning with third-party learning management systems (LMS) such as Cornerstone OnDemand, Pluralsight, and Udemy. This integration automatically creates source records in the Enterprise Service Management Integrations Framework, which come with predefined properties and integration services tailored for each LMS. These integrations facilitate the synchronization of users, learning courses, and user activity data between the external LMS and the ServiceNow platform.

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    Key Features

    • Predefined Source Records: Each LMS (Cornerstone OnDemand, Pluralsight, Udemy) has a configured integration source record in the Enterprise Service Management Integrations Framework containing necessary properties and integration services.
    • Configurable Properties: Common properties include:
      • pagesize: Defines how many records are retrieved per API call.
      • fullpull: When True, all active users and courses are pulled; when False, only modified or updated data is synchronized.
      • pulloffsethours: Determines the time window for incremental data pulls based on the last successful synchronization.
      • urlprefix: (Specific to Cornerstone) Used for deep linking learning objects during runtime.
    • Integration Services: Each LMS has specific services that interact with the system to pull or push data, such as:
      • Course assignment and synchronization: Assign courses to employees and synchronize user mappings.
      • Course data retrieval: Pull learning courses and user activity details from the LMS into ServiceNow.
      • User mapping: For Cornerstone, users are matched by email by default; customization is available to map by user ID or username.

    Practical Application for ServiceNow Customers

    This integration streamlines the management of learning content and user progress by automating data synchronization between ServiceNow and popular LMS platforms. Customers can expect:

    • Efficient bulk or incremental data pulls based on configurable settings, reducing manual data entry and ensuring up-to-date learning records.
    • Accurate user mapping and course assignment capabilities to maintain consistent learner profiles across systems.
    • Access to detailed user activity and course progress information within ServiceNow, enhancing reporting and learning management workflows.
    • Flexibility to customize integration behavior, such as user mapping methods, to fit organizational requirements.

    When you integrate Coaching With Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, and Udemy applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

    Table 1. Integration source record for Cornerstone Ondemand
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
    Properties Set of properties that are predefined for Cornerstone OnDemand application.
    • page_size: Number of records that are pulled through an API call from Cornerstone OnDemand application.
    • full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow instance.

      When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance.

    • url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time.
    • pull_offset_hours: The time, in hours, calculated from the last successful run for the next synchronization to occur

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Services interact with Cornerstone Ondemand application to pull or push learning courses.
    • Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application.
    • Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids.
      Note:
      If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script.
    • Courses: Pulls learning courses from Cornerstone OnDemand system into ServiceNow.
    • User activity: Pulls details of user activity on learning courses from Cornerstone OnDemand system into ServiceNow.
    Table 2. Integration source record for Pluralsight
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
    Properties Set of properties that are predefined for the Pluralsight system.
    • page_size: Number of records that are pulled through an API call from Pluralsight.
    • full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Plural sight application to pull learning courses into ServiceNow.
    • Courses: Pulls learning courses from Pluralsight into ServiceNow.
    • Course progress: Pulls the progress of learning courses from Pluralsight into ServiceNow.
    Table 3. Integration source record for Udemy
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Udemy
    Properties Set of properties that are predefined for the Udemy system.
    • page_size: Number of records that are pulled through an API call from Udemy into ServiceNow.
    • full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow instance. When set to False, updated learning courses and learning course progress are pulled from Udemy into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Udemy application to pull learning courses into ServiceNow.
    • Pull Courses: Pulls learning courses from Udemy into ServiceNow.
    • Pull user activity: Pulls details of user activity on learning courses from Udemy into ServiceNow.