---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Modify the anonymous chat record producer

# Modify the anonymous chat record producer {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Modify the default anonymous chat record producer to gather the desired information
from guest users.

## Before you begin

Role required: admin

## About this task

This record producer requests information from a guest user on the Consumer Service
Portal and stores the information as a record in the Consumer Interaction table
(sn_customerservice_customer_interaction). The record is then used for routing the
chat request.

## Procedure

1. Navigate to AllService CatalogCatalog DefinitionRecord Producers.
2. Click What can we help you with?.
3. Modify the record producer as necessary, including the variables in the Variables related list.  
   For more information, see [Create a record producer to log incidents](https://www.servicenow.com/docs/access?context=t_CreateARecordProducer&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US).
4. Click Update.

*[\>]: and then