---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View account or consumer assets

# View account or consumer assets {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An OSP agent can view the assets owned by an account or consumer which helps in
creating or fulfilling a case.

## Before you begin

Role required: sn_csm_ocs.ext_agent

## Procedure

1. Navigate to AllOutsourced Customer ServiceCases.
2. Open a case and click the preview icon next to the Account or Consumer field.
3. Click Open Record.
4. Click Assets related list.  
   The list of assets belonging to the account or consumer is visible.
5. Click on an asset to view the read-only fields.

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