---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View list of entitlements

# View list of entitlements {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an OSP manager or agent, you must view entitlements for an account or consumer to
create or fulfil cases.

## Before you begin

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

## Procedure

1. Navigate to Outsourced Customer ServiceCasesAll.
2. Open a case and click the preview icon next to the Account field.  
   The customer account page is displayed.
3. Click Entitlements related list.
4. Open an entitlement and view the asset details to fulfill a case.

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