---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Product inventory configurations

# Product inventory configurations {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can select one or more product inventory records to update their configurations and perform the Modify,Suspend, Resume, and
Disconnect operations.  
Create orders or quotes from product inventory records on the CSM Configurable Workspace.{#product_inventory_configurations__table_eqm_xls_bdc__entry__2}

| Action | Description |
|-|-|
| [Modify product inventory records](https://www.servicenow.com/docs/cYNVSvaUFTZG3W9p7TUCOw "Perform the Modify operation on a single product inventory record that results in the creation of an order on the CSM Configurable Workspace to update its existing configurations. For example, you may want to add or delete an optional product inventory or update its configurations.") | Perform the Modify operation on a single product inventory record that results in the creation of an order. |
| [Modify product inventory records to create a quote](https://www.servicenow.com/docs/oLre7zZzwfu3Tzi5xZ24yQ "Perform the Modify operation on a single product inventory record that results in the creation of a quote on the CSM Configurable Workspace. For example, you might want to add or delete an optional product inventory or update its configurations.") | Perform the Modify operation on a single product inventory record that results in the creation of a quote. |
| [Resume product inventory records](https://www.servicenow.com/docs/gxRfrV9NEZS4P2ICHbL2xA "Perform the Resume operation on single or multiple product inventory records that result in the creation of orders or quotes on the CSM Configurable Workspace. By resuming a product inventory, you can restart a product or service.") | Perform the Resume operation on single or multiple product inventory records that result in the creation of resume orders. |
| [Suspend product inventory records](https://www.servicenow.com/docs/YVnRyHNMY21S0PNxTZm32g "Perform the Suspend operation on single or multiple product inventory records that result in the creation of orders or quotes on the CSM Configurable Workspace. By suspending a product inventory, you can pause your services for a period of time.") | Perform the Suspend operation on single or multiple product inventory records that result in the creation of suspend orders. |
| [Disconnect product inventory records](https://www.servicenow.com/docs/ABOzEKZzsOtCJ3Kif5gPww "Perform the Disconnect operation on single or multiple product inventory records that result in the creation of orders or quotes on the CSM Configurable Workspace so that you can permanently disconnect a product and its services.") | Perform the Disconnect operation on single or multiple product inventory records that result in the creation of disconnect orders. |
[Table 1. Configurations for product inventory records]

{#product_inventory_configurations__table_eqm_xls_bdc}