Components installed with Customer Service CTI Demo Data

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Several types of components are installed with Customer Service CTI Demo Data.

    Note:
    Starting with the Zurich release, Customer Service CTI Demo Data Plugin is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Business rules installed with Customer Service CTI Demo Data

    Business rules are added with activation of Customer Service CTI Demo Data.

    Business rule Table Description
    Route available user for Case Task User CTI Status

    [user_cti_status]

    		 Used to dequeue a call whenever an agent becomes available.