Configure an email subject line prefix Release version: Zurich Updated July 31, 2025 1 minute to readConfigure a prefix to include in an email subject line that creates a case. Before you begin Role required: admin Procedure Navigate to All > Customer Service > Administration > Properties. In the Email subject prefix format for new case field, enter the prefix. The default prefix is Case:. Select Save.
Configure an email subject line prefix Release version: Zurich Updated July 31, 2025 1 minute to readConfigure a prefix to include in an email subject line that creates a case. Before you begin Role required: admin Procedure Navigate to All > Customer Service > Administration > Properties. In the Email subject prefix format for new case field, enter the prefix. The default prefix is Case:. Select Save.