Combined Configuration Management Database (CMDB) release notes for upgrades from Washington DC to Zurich

  • Release version: Zurich
  • Updated May 4, 2026
  • 41 minutes to read

    • Consolidated page of all release notes for Configuration Management Database (CMDB) from Washington DC to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Configuration Management Database (CMDB) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Configuration Management Database (CMDB) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Washington DC
    • The column product_instance_id has been added to the base Configuration Item [cmdb_ci] table to support the new product instance identifier (PID), which enables the lookup and linking of any pre-existing related assets, CIs, and Install Base Items (IBI). For more information about the impact of that change during upgrade and how to minimize that impact, see the Upgrade impact of CMDB_CI schema changes for Washington release [KB1534035] knowledge base article.
    • If you enable CMDB 360 for the first time after upgrading to the Washington DC release, to enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) you must set the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true.
    • If you have been using the legacy Data Certification application on Core UI, then any associated definitions won’t be available in the new implementation of Data Certification in CMDB Workspace. After upgrading to the Washington DC release and to CMDB Workspace version 6.0, you can convert definitions created in the legacy Data Certification application into draft Data Manager Certification policies in CMDB Workspace. For more information, see .

    Xanadu
    • Before the upgrade to Xanadu, the ‘Updated CIs’ and ‘Updated application services’ trend lines in the Recent CI activity and Recent application services activities tiles on the Management view in CMDB Workspace, might not have accurately reflected on changes in your system. After upgrading to Xanadu and to versions 5.5, 6.2, or 7.2 of CMDB Workspace, those trend lines will reflect on the more accurate detection of updated CIs and updated application services.
    • CMDB Health:

      If either the CMDB Health Dashboard - Relationship Compliance Processor or CMDB Health Dashboard - Relationship Score Calculation dashboard job is active, that job is deactivated during the upgrade to Xanadu. After the upgrade is complete, you can reactivate those jobs to resume health reports for CI relationships. The active state of all other CMDB Health dashboard jobs is retained.

      Any failure threshold for a KPI or metric that is greater than 100,000, is set to 100,000 during upgrade. This upper limit is enforced to avoid excessive processing when a large number of CIs are failing the specified metric tests.

    • Bookmarks for the CI dashboard no longer work after an upgrade to Xanadu. A Page not found error message appears. To see CMDB Health reports for a CI, open the CI form in CMDB Workspace.
    • The legacy Application Service Dashboard on Core UI isn't supported in the Xanadu release. After upgrading, you can still access that legacy dashboard by using a previously created bookmark. You can also instead access the Application Services dashboard in CMDB Workspace from the Application services tile in the Insights view in CMDB Workspace.
    • The CMDB Integrations Dashboard on Core UI isn't supported in the Xanadu release. After upgrading, you can still access that legacy dashboard by using a previously-created bookmark.
    • All records that exist in the CMDB Health Result [cmdb_health_result] table before an update to Xanadu Patch 5, are deleted during the upgrade.
    To access a legacy dashboard on an upgraded instance, navigate to All > Self-Service > Dashboards and then search for the dashboard.

    Yokohama

    Three new indexes (parent, type), (child, type), and (child, parent, type, port) are added to the CI Relationship [cmdb_rel_ci] table to improve the performance of Identification and Reconciliation Engine (IRE) querying this table. This change is likely to increase upgrade time. For more information about the impact of this change during upgrade and to learn how to minimize that impact, see Increased Yokohama Upgrade Time due to cmdb_rel_ci index additions [KB1703367].

    Zurich

    Due to the removal of the Design value for the operational status attribute in a CI, after an upgrade, you must review all CIs that have the discovery source attribute set to Manual via IRE. Review the operational status attribute of those CIs and set it to a supported value in CMDB for your environment. For example, you can set the attribute to Non-Operational. For more information about the operational status values, see Tangible/physical life cycle.

    On an upgraded Zurich instance, to configure the sn_cmdb_admin and the sn_cmdb_editor user roles with the necessary permissions to perform some CMDB Workspace tasks, you must manually run the scheduled job Remove CMDB Roles from ITIL roles and Add CUD access to sn_cmdb_admin/sn_cmdb_editor roles. This scheduled job modifies the user roles as follows:

    New features

    Between your current release family and Zurich, new features were introduced for Configuration Management Database (CMDB).

    Release Release notes

    Washington DC
    CMDB Workspace store app
    • Access CMDB Data Manager from CMDB Workspace where it's built using UI Builder (UIB) components. CMDB Data Manager is now fully integrated into the CMDB Workspace.
    • Use Data Certification in CMDB Workspace where it's built using UI Builder (UIB). Data Certification is now fully available by using the Certification policy type in CMDB Data Manager in CMDB Workspace.
    • Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace. De-duplication functionality is now built using UI Builder (UIB) components and is fully integrated into the CMDB Workspace.
    Quick start tests for CMDB

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

    Xanadu
    CMDB Workspace v7.6:
    • Access a centralized location with a comprehensive view of CI details by using the new CI form in CMDB Workspace. The form shows the attributes (key attributes are highlighted on a Summary page), tags, resources, activities, relationships, related services, health state, performance indicators, and CMDB 360 data that is associated with the CI. While viewing, you can also modify many of those CI details. For information about all the details on a CI form, see Manage CI details in CI Form.
    • Access the Data Certification dashboard in CMDB Workspace. The Data Certification dashboard provides the insights about the data certification activities and progress, policies and tasks, reports about certification instances, charts that show the aging certification tasks, and group and individual workloads. For more information, see Data Certification Dashboard.
    • Manage a shared preset. Save Unified Map filter settings as shared presets that any user on the team can access. This task requires the sn_cmdb_admin, sm_admin, or admin role.
    • Access Unified Map from the main navigation panel. Access Unified Map from the main navigation panel by navigating to All > CMDB Workspace > Unified Map.
    • Archival and destroy processes of certification policy related records, are now separated from those processes for records of all other policy types. This separation facilitates the extension of the retention period of certification policy records, as follows:

      • The table cleanup rule for table CMDB Data Management Policy Executions [cmdb_data_management_policy_execution], which is stored in the Auto Flushes [sys_auto_flush] table, now excludes certification policy execution records from recurring cleanups.

        Retaining certification policy execution records instead of deleting them after 7 days is useful in situations where those records are needed for audits and are also useful for the Data Certification Dashboard, which is populated by these records.

      • The Archive CMDB Data Management Tasks archive rule, that applied to all CMDB Data Manager policy execution records, now excludes certification policy records. At each archive run, this archive rule is configured to also automatically archive its related records in table CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] (Archive Related Records).
      • The archive rule, Archive Certification Instances, is added to specifically archive certification policy execution records from the CMDB Data Management Policy Execution [cmdb_data_management_policy_execution] table. This new archive rule is configured to archive certification policy execution records 2 years after creation, and to destroy those records 7 years after they are archived.
      • The archive rule, Archive Certification tasks, is added to specifically archive certification task records from the CMDB Data Management Task [cmdb_data_management_task table].
      • The archival of related records in table CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] is now moved as an Archive Related Records entry from the Archive CMDB Data Management Tasks archive rule to the new Archive Certification tasks archive rule.
    CMDB Health Dashboard

    The CMDB Health Dashboard is now built using UI Builder components and is fully integrated into the CMDB Workspace. When you select either of its views, it opens in CMDB Workspace. The CMDB Health Dashboard has a modernized look and feel of the Next Experience user interface

    CI health is now reported on CI forms within the CI Health tile in CMDB Workspace.

    CSDM and the CMDB Data Foundations Dashboards
    Starting with version 4.0, the CSDM and the CMDB Data Foundations Dashboards store app is built using UI Builder components. You can also now access the CSDM Data Foundations Dashboard from Management tools in the Management view in CMDB Workspace.
    CMDB Integrations Dashboard in the Next Experience user interface
    The CMDB Integrations Dashboard has a modernized look and feel with the Next Experience user interface. Starting with Xanadu release, the CMDB Integrations Dashboard is automatically migrated to the Next Experience user interface. For more information on the Next Experience user interface, see Next Experience UI.
    [Placeholder link text to key now-assist-landing-cmdb]
    The ServiceNow® Now Assist for CMDB application brings generative AI to CMDB. The Now Assist for CMDB application provides the following skills:
    • CI summarization: Shows CI details such as discovery and class, and tallies of records that are related to the CI such as incidents, alerts, and security vulnerabilities, directly on CI forms.
    • Manage duplicate CIs: Guides you step-by-step through the process of reviewing de-duplication tasks, and then creating and running de-duplication templates to remediate tasks that you choose. As you respond to choices presented by the manage duplicate CIs skill, you receive clear guidance for what should be your next step in the remediation process. This skill also provides root cause analysis to help you prevent future generation of duplicate CIs.
    [Placeholder link text to key bundle-platcap.now-assist-sgc-landing]
    The ServiceNow® Now Assist for Service Graph Connectors (SGC) application brings in generative AI capabilities to resolve issues within Service Graph Connectors. The Now Assist for SGC application provides the Service Graph Connector diagnosis skill. This skill enables you to troubleshoot issues in a failed import set associated with a Service Graph Connector.
    Quick start tests for CMDB

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

    Yokohama
    CMDB Workspace v8.0:
    You can now use the Create CI experience in CMDB Workspace to create a CI with a lookup identifier entry that contains mandatory attributes. When you select a lookup identifier entry on the Required attributes page, those mandatory attributes now appear and you can set their values for proper IRE processing. For more information, see Create a CI manually in CMDB Workspace.
    CMDB Workspace v7.6:
    • Access a centralized location with a comprehensive view of CI details by using the new CI form in CMDB Workspace. The form shows the attributes (key attributes are highlighted on a Summary page), tags, resources, activities, relationships, related services, health state, performance indicators, and CMDB 360 data that is associated with the CI. While viewing, you can also modify many of those CI details. For information about all the details on a CI form, see Manage CI details in CI Form.
    • Access the Data Certification dashboard in CMDB Workspace. The Data Certification dashboard provides the insights about the data certification activities and progress, policies and tasks, reports about certification instances, charts that show the aging certification tasks, and group and individual workloads. For more information, see Data Certification Dashboard.
    • Manage a shared preset. Save Unified Map filter settings as shared presets that any user on the team can access. This task requires the sn_cmdb_admin, sm_admin, or admin role.
    • Access Unified Map from the main navigation panel. Access Unified Map from the main navigation panel by navigating to All > CMDB Workspace > Unified Map.
    • Archival and destroy processes of certification policy related records, are now separated from those processes for records of all other policy types. This separation facilitates the extension of the retention period of certification policy records, as follows:

      • The table cleanup rule for table CMDB Data Management Policy Executions [cmdb_data_management_policy_execution], which is stored in the Auto Flushes [sys_auto_flush] table, now excludes certification policy execution records from recurring cleanups.

        Retaining certification policy execution records instead of deleting them after 7 days is useful in situations where those records are needed for audits and are also useful for the Data Certification Dashboard, which is populated by these records.

      • The Archive CMDB Data Management Tasks archive rule, that applied to all CMDB Data Manager policy execution records, now excludes certification policy records. At each archive run, this archive rule is configured to also automatically archive its related records in table CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] (Archive Related Records).
      • The archive rule, Archive Certification Instances, is added to specifically archive certification policy execution records from the CMDB Data Management Policy Execution [cmdb_data_management_policy_execution] table. This new archive rule is configured to archive certification policy execution records 2 years after creation, and to destroy those records 7 years after they are archived.
      • The archive rule, Archive Certification tasks, is added to specifically archive certification task records from the CMDB Data Management Task [cmdb_data_management_task table].
      • The archival of related records in table CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] is now moved as an Archive Related Records entry from the Archive CMDB Data Management Tasks archive rule to the new Archive Certification tasks archive rule.
    SGC Central
    Use the Service Graph Connector Central view, also known as the SGC Central view, in the CMDB Workspace to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections.
    Now Assist for Configuration Management Database (CMDB)
    Use the new Now Assist for CMDB agentic workflows, AI agents, and skills. The Now Assist CI summarizer AI agent summarizes the key details for CIs, such as the discovery and incident details, directly on the CI forms. The Manage duplicate CIs skill guides you step by step on how to use the deduplication templates to help maintain the health and integrity of CMDB.
    Search the CMDB
    The CMDB search agentic workflow enables you to search for CI data by specifying any of several attributes of the CI of interest. The workflow accepts your natural language request, verifies your search goal, and then generates a keyword search, a single-table search with dot walks, or a multi-table search, depending on the information you provide. The workflow can infer CI relationship data to generate an appropriate query.
    Get advice on CMDB governance
    Data governance can be an overwhelming task. The CMDB Governance agentic workflow supports admins and owners by methodically working through the process of improving CMDB data governance. The objective is to ensure that users trust their data for the evolving outcomes they want to achieve.
    Create a CI
    Occasionally, you might need to create a CI manually. To help you, the workflow accepts your natural language request and verifies that it understands which class the new CI should belong to. The workflow then checks IRE policies to determine the required attributes for the CI and request that information. After you provide sufficient data, the workflow uses IRE to ensure that the proposed CI is not a duplicate, and then creates the Cl.
    Administer

    Configure general Unified Map settings for the workspace on your instance. Only a user with the sn_cmdb_admin role can configure these settings.

    Viewing a summary of Unified Map contents in the Overview panel

    Use the new Overview panel to show the summary data for a map that is associated with the home node, including the counts and types of CIs, connections, and discovery sources.

    Edit a map
    While you work in the map editor, you can add CIs to the map and remove CIs from the map. You can also add, modify, and delete CI relationships in the CMDB.
    Quick start tests for CMDB

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

    Zurich
    CMDB Workspace v8.0:
    You can now use the Create CI experience in CMDB Workspace to create a CI with a lookup identifier entry that contains mandatory attributes. When you select a lookup identifier entry on the Required attributes page, those mandatory attributes now appear and you can set their values for proper IRE processing. For more information, see Create a CI manually in CMDB Workspace.
    CMDB Workspace v7.6:
    • Access a centralized location with a comprehensive view of CI details by using the new CI form in CMDB Workspace. The form shows the attributes (key attributes are highlighted on a Summary page), tags, resources, activities, relationships, related services, health state, performance indicators, and CMDB 360 data that is associated with the CI. While viewing, you can also modify many of those CI details. For information about all the details on a CI form, see Manage CI details in CI Form.
    • Access the Data Certification dashboard in CMDB Workspace. The Data Certification dashboard provides the insights about the data certification activities and progress, policies and tasks, reports about certification instances, charts that show the aging certification tasks, and group and individual workloads. For more information, see Data Certification Dashboard.
    • Manage shared filter settings. Save Unified Map filter settings as shared presets that any user on the team can access. This task requires the sn_cmdb_admin, sm_admin, or admin role.
    • Access Unified Map from the main navigation panel. Access Unified Map from the main navigation panel by navigating to All > CMDB Workspace > Unified Map.
    • Archival and destroy processes of certification policy related records, are now separated from those processes for records of all other policy types. This separation facilitates the extension of the retention period of certification policy records as follows:

      • The table cleanup rule for the CMDB Data Management Policy Executions [cmdb_data_management_policy_execution] table, which is stored in the Auto Flushes [sys_auto_flush] table, now excludes certification policy execution records from recurring cleanups.

        Retaining certification policy execution records instead of deleting them after 7 days is useful in situations where those records are needed for audits and are also useful for the Data Certification Dashboard, which is populated by these records.

      • The Archive CMDB Data Management Tasks archive rule, that applied to all CMDB Data Manager policy execution records, now excludes certification policy records. At each archive run, this archive rule is configured to also automatically archive its related records in the CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] table (Archive Related Records).
      • The archive rule, Archive Certification Instances, is added to specifically archive certification policy execution records from the CMDB Data Management Policy Execution [cmdb_data_management_policy_execution] table. This new archive rule is configured to archive certification policy execution records 2 years after creation, and to destroy those records 7 years after they are archived.
      • The archive rule, Archive Certification tasks, is added to specifically archive the certification task records from the CMDB Data Management Task [cmdb_data_management_task] table.
      • The archival of related records in the CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] table is now moved as an Archive Related Records entry from the Archive CMDB Data Management Tasks archive rule to the new Archive Certification tasks archive rule.

    The Zurich release includes an installation of CMDB Workspace. However, you can download a newer version of CMDB Workspace so that you can use its latest features in your Zurich instance. For more information, visit the ServiceNow Store.

    Quick start tests for CMDB

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Configuration Management Database (CMDB) features.

    Release Release notes

    Washington DC
    CMDB Workspace store app
    • Unified Map:
      • Configure the CIs that appear on maps by filtering CIs according to their life-cycle stage. For example, you can filter all end-of-life CIs so that only operational CIs appear on maps. For more information, see Configure operational states of CIs.
      • Limit the number of hierarchy levels shown for application service CIs by setting the map level. You can, for example, set the map level to a smaller number to reduce the overall size of a map to help improve performance.
      • View both the source CI and the target CI on the detail cards when you select a group member connection element on a map.
      • View all attributes for all Service Mapping endpoints, including the type of an endpoint.
      • Highlight all the nodes associated with a card by selecting an application service or a related items card.
      • Show the details card for each CI associated with a dynamic CI group in the Attributes pane.
      • Configure the maximum number of levels from the home node to show on a map, by setting the system property sn_cmdb_ws.unifiedmap.map_search_filter.max_levels without having to add the property first. For more information, see Components installed with CMDB Workspace.
    • CMDB Data Manager integration into CMDB Workspace
      • All of the features of CMDB Data Manager are now available in CMDB Workspace. Administer policies and manage tasks, manage retirement definitions and exclusion lists, and review and approve or reject assigned tasks.
      • View analytics in various charts and counts for ongoing CMDB Data Manager processes.
    • Data Certification integration into CMDB Workspace

      Data Certification features are now fully supported in CMDB Workspace by using the Certification policy type in CMDB Data Manager. Review, certify, or edit field values for records in selected tables to ensure that those values are exactly as needed to support organizational tasks.

      View analytics in various charts and counts that also account for ongoing Data Certification processes.

    • De-duplication integration into CMDB Workspace
      • Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates.
      • Remediate de-duplication tasks in a central location, the De-duplication dashboard. Remediate multiple de-duplication tasks in a single operation by running one or more templates. Track progress as templates run and review the remediation results.
      • See statistics and potential problem areas related to duplicate CIs in your CMDB by examining the De-duplication insights pane.
    • CMDB 360 experience in CMDB Workspace: Limit the scope of data in the Coverage tile in the CMDB 360 dashboard to only CMDB classes by using the sn_cmdb_ws.ms.calculate_cmdb_only system property. For more information, see Components related to CMDB 360.
    CMDB Health support of dot-walking when selecting a recommended field
    Identify recommended fields that aren't populated in reference tables by selecting a field from a referenced table for the CMDB Health recommended metric by using dot-walking and directly interacting with the CMDB Recommended Fields [cmdb_recommended_fields] table.
    Capturing CMDB 360 data for non-CMDB classes
    Enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) by setting the value of the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true.
    CMDB support for Product Instance
    Prevent duplication when managing operational assets in your organization throughout their life cycles in the Hardware Asset Management application and workflows by using unique product instance identifiers (PID).
    Access reduced for the sn_cmdb_editor user role
    Starting with Washington DC Patch 10, the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.

    Xanadu
    Access changes for the sn_cmdb_editor and sn_cmdb_admin user roles
    • Starting with Xanadu Patch 9 (zbooted or upgraded), access has been reduced for the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles which are used in CMDB Workspace. The sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.

    • Starting with Xanadu Patch 10 (zbooted or upgraded), you must manually run the scheduled job 'Remove CMDB Roles from ITIL roles and Add CUD access to sn_cmdb_admin/sn_cmdb_editor roles to configure the sn_cmdb_admin and the sn_cmdb_editor user roles with the permissions that are necessary for performing some CMDB Workspace tasks.

      This scheduled job modifies user roles as follows:
    CMDB Health
    • Configuring and using CMDB Health is simplified by the removal of some concepts such as overall health scores.
    • Sections on the CMDB Health Dashboard reporting on compliant CIs are clearly separated from report sections for non-compliant CIs that require your attention.
    • Failure thresholds for KPIs and metrics enforce an upper limit of 100,000 to avoid excessive processing when a large number of CIs fail the specified metric tests.
    • The CMDB Health Dashboard still shows non-compliance data that was gathered even if the process is stopped due to excessive failures so you can fix the specific failures already detected.
    • CI health reporting is integrated into CI forms in CMDB Workspace.
    CMDB Workspace store app
    • CMDB 360:
      • Manage performance by filtering the data included in Coverage charts in the CMDB 360 dashboard in CMDB Workspace by principal class setting or by whether tables are within the CMDB hierarchy.
      • Manage the scope of data processed by CMDB 360 by setting a maximum threshold for the number of multisource records per class and tracking those classes that exceed that threshold in a table so that those classes are excluded from future CMDB 360 calculations. You can override this exclusion to include selected classes even if they exceed the threshold.
    • Data Certification

      When reviewing Data Certification tasks in CMDB Workspace, use a single click to select all the records associated with a task, to certify or fail the certification in bulk.

    • CI timeline in CMDB Workspace

      When a CI timeline on the CI details pane in CMDB Workspace fails to load, the error message that appears now includes a link that you can select to go to the CI timeline in the base system.

    CSDM and the CMDB Data Foundations Dashboards
    • Limit the performance impact of some of the CMDB and CSDM metrics such as the CIs Processed via IRE and Business Application with Application Service Relationship by adjusting the settings for triggering the system to automatically deactivate those metrics.
    • Identify current and non-current metric data by viewing the Updated column in the list views of CMDB.
    • Access the CSDM Data Foundations dashboard from the Management view in CMDB Workspace.
    Select a parent class in an IRE identification rule
    Avoid the unnecessary creation of a duplicate CI by setting the Search On Table field in an identification rule to one of the parent classes of the current class. When Identification and Reconciliation (IRE) identifies a CI in a parent class that matches a CI in the payload, IRE updates that CI with the details from the payload without creating a duplicate CI.
    Improved migration and ongoing sync of CSDM life-cycle data
    The one-time operation aligns CSDM life-cycle values in asset and CI tables. After the initial alignment, business rules can run on regular schedules to ensure that life-cycle values for the asset, CI, and IBI tables remain aligned. Using standard life-cycle values significantly improves data accuracy to help optimize value for many ServiceNow AI Platform applications.
    Application Services dashboard
    Internal queries on the Application Services dashboard that filters for application services now checks not only for all the records in the Application Service [cmdb_ci_service_auto] class, but for those records in which the value of Service classification is Application Service.

    Yokohama
    Access changes for the sn_cmdb_editor and sn_cmdb_admin user roles
    • Starting with Yokohama Patch 4 (zbooted or upgraded), access has been reduced for the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles which are used in CMDB Workspace. The sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.
    • Starting with Yokohama Patch 6 (zbooted or upgraded), you must manually run the scheduled job 'Remove CMDB Roles from ITIL roles and Add CUD access to sn_cmdb_admin/sn_cmdb_editor roles to configure the sn_cmdb_admin and the sn_cmdb_editor user roles with the permissions that are necessary for performing some CMDB Workspace tasks.
      This scheduled job modifies user roles as follows:
    CMDB Workspace v6.3
    • Apply the filters that were previously available only to the coverage charts to all charts in the Discovery sources tile in the CMDB 360 dashboard. For example, you can filter out non-CMDB tables or include records only from principal classes. For more information, see CMDB 360 experience in CMDB Workspace.
    • Use a condition builder or a custom script to narrow down the list of de-duplication tasks that are assigned to a template. For more information, see Create a de-duplication template.
    • Use the new Allow empty field values option to allow or disallow certification of empty value fields when creating a certification policy type in CMDB Data Manager. For more information, see Create a CMDB Data Manager policy in CMDB Workspace.
    CMDB Workspace v6.4
    You can now use dot-walking when setting assignments for the User Field or User Group Field options for CMDB Data Manager policies (such as Certification). Also, when converting legacy certification schedules into Data Manager Certification policies, existing dot-walking settings are preserved. For more information, see Create a CMDB Data Manager policy in CMDB Workspace.
    CMDB Workspace v7.4
    In the CMDB Workspace version 7.4, you can now do the following tasks:
    • Manually create a CI in CMDB Workspace that complies with its class identification rule and other class requirements, and is tested for uniqueness in CMDB, to help ensure that the CI is valid and maintains the integrity of CMDB. For more information, see Create a CI manually in CMDB Workspace.

    • Set the CMDB Health dashboard to use the legacy methods to calculate the completeness, correctness, and compliance KPIs. That legacy calculation method relies on settings of proportional weights of metrics within the aggregated score of KPIs and was used up until the Washington DC release. By default, those weights aren’t used in the calculations of KPI scores.

      Also, the CMDB Health dashboard now shows the overall score, which by default, is a simple average of the aggregated scores of the completeness, correctness, and compliance KPIs.

    CMDB Workspace v7.5
    In the CMDB Workspace version 7.5, you can now do the following tasks:
    • Delete CMDB Data Manager retirement definitions in CMDB Workspace (other than the cmdb_ci retirement definition). For more information, see Delete a CMDB Data Manager retirement definition.
    • Configure a CMDB Data Manager certification policy to disallow reviewers, to update fields' value while reviewing CIs in a certification task. Administrators can clear the Allow updates to field values option to prevent reviewers from updating non-compliant field values into compliance, resulting in rejecting those CIs. For more information, see Create a CMDB Data Manager policy in CMDB Workspace.
    • Schedule a de-duplication template for daily, weekly, monthly, or periodic runs for continuous remediation of duplicate CIs. For more information, see Schedule a de-duplication template.
    • Receive notifications from CMDB Data Manager about certification and attestation tasks, that are incomplete or overdue. For more information, see Components related to CMDB Data Manager.
    • Review and process tasks of your direct reports and of members of any user group that you manage. For more information about accessing these tasks in CMDB Data Manager, see My Work view in CMDB Workspace.
    • Reject a CMDB Data Manager life-cycle task in CMDB Workspace. For more information, see Review CMDB Data Manager tasks in CMDB Workspace.
    • Use the Create CI experience with a preset class when drilling down a class in the CI Summary chart on the Home view of CMDB Workspace. For more information about creating CIs manually while applying IRE processes, see Create a CI manually in CMDB Workspace.
    Update to the Walk stage reports on the CSDM Data Foundations dashboard
    The Technical Service Offerings with Support Group or Change Group report now includes data that meets the sys_class _name = offering parameter.
    Table label changes
    The following table labels have changed:
    • The label for the cmdb_ci_service_auto table is now Service Instance instead of Application Service.
    • The label for the cmdb_ci_service_technical table is now Technology management service instead of Technical service.
    Class descriptions showing in the user interface
    The descriptions for the base system classes are now integrated into CI Class Manager and appear in the Description field, on the Basic Info page for a class.
    Reflow for configurable workspace
    The CMDB configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

    Zurich
    CMDB Workspace v7.6

    • On the Published policy tile on the Data Manager policies page, the policies list view now shows the scheduled job that is associated with the policy and the user that the policy runs as.

      For more information, see Create a CMDB Data Manager policy.

    • Instead of the system automatically setting the run as attribute of the scheduled certification and attestation jobs to be the user that authored the policy, you can now set a specific user that adheres to the policies and regulations in the organization. Configure the default values for the run as user and user accounts available for run as assignees for auditing purposes when it’s important to know who initiated the changes.

      For more information, see Components related to CMDB Data Manager.

    • For certification and attestation policy tasks, choose how to assign tasks in cases where a specified task assignment field is empty for a target CI. Specify a user or a user group to assign such tasks to, or create the tasks without assigning them. An administrator can later review and assign those tasks.

      For more information, see Create a CMDB Data Manager policy.

    • View the closed tasks in the My Work view in CMDB Workspace. Select the Closed card in the Task status tile to review the (in read-only mode) details for tasks that are in the Closed Complete, Closed Canceled, Closed Incomplete, or Rejected state.

      For more information, see My Work view in CMDB Workspace.

    • New CIs in the Create CI experience no longer have their Operational status attribute set. The new CI Operational state attribute appears on the Additional attributes page of the Create CI experience. Setting it to any value is optional.

      For more information, see Create a CI manually in CMDB Workspace.

    • The itil user role now contains the sn_cmdb_user user role and no longer contains the sn_cmdb_editor user role. As a result, the following functions that were accessible to itil users now require the sn_cmdb_editor user role:
      • Create and delete the operations that are related to CMDB 360 queries.
      • Access the CMDB Retirement Definitions module by navigating to All > Configuration > CMDB Retirement Definitions.
      • Access the Create CI quick link on the Home view of CMDB Workspace.
    Containment in the itil user role
    In zBooted instances, the itil user role no longer contains the sn_cmdb_editor user role and the itil_admin user role no longer contains the sn_cmdb_admin user role. However, the sn_cmdb_admin and the sn_cmdb_editor user roles now have full (create, update, delete) access to the Configuration Item [cmdb_ci] class.
    Constraints when deleting a CMDB Data Manager retirement definition
    The same constraints that exist when deleting a retirement definition in CMDB Workspace now apply when directly accessing the CMDB Retirement Custom Definitions [cmdb_retirement_custom_definitions] table:
    • The retirement definition that you want to delete must be in an inactive mode (Active = false).
    • The retirement definition for the Configuration Item [cmdb_ci] class can't be deleted.
    Prioritize using IRE identification rules for uniquely identifying CIs

    Configure the system to prioritize the use of IRE identification rules to uniquely identify CIs in a payload, instead of using the source_name and source_native_key fields. For more information about using the glide.identification_engine.skip_sys_object_source_matching system property to control this behavior, see Properties.

    Run a query in an enhanced execution mode
    Set the execution mode for a saved CMDB Query Builder query to run using an enhanced query execution engine, which is designed for improved performance and scalability.
    New role required for the Create configuration item agentic workflow
    The sn_cmdb_admin role is now required to use the Create configuration item agentic workflow (was sn_cmdb_editor).

    Removed

    Between your current release family and Zurich, some Configuration Management Database (CMDB) features or functionality were removed.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu
    • CMDB Health:
      • The CMDB Health Dashboard on Core UI isn't included in new Xanadu instances. On upgraded instances, this dashboard is available but no longer supported.
      • The CI dashboard isn't included in new Xanadu instances. On upgraded instances, this dashboard is available but no longer supported.
      • The following widgets have been removed from the CI Health tile in the CMDB Workspace: Incomplete Attributes vs Total Attributes, Non-compliant relationships vs Total Relationships, and Stale relationships vs Total Relationships widgets.
      • The concept of the overall health score has been removed and no longer appears in any of the CMDB Health dashboards or views.
      • The concept of weighted averages and scorecards thresholds, which specify the ranges of health states, has been removed.
      • The bar charts for metrics in the main CMDB Health Dashboard have been removed, as well as the tiles for top 10 incident, alert, and change generators.
      • The CMDB Health Dashboard - Top Task Generating CIs Calculation scheduled job has been removed.
    • CSDM and the CMDB Data Foundations Dashboards:
      • When drilling down into the CIs Not Processed Via IRE in the Data Management Practices metric group, the Show Records button isn't supported.
      • When drilling down into the Orphan CIs metric, only a list view of orphan CIs appears without any Performance Analytics details.

    Yokohama

    		 No updates for this release.

    Zurich
    • Common Service Data Model no longer provides Design as a value for the Operational status attribute in CIs.

    Deprecations

    Between your current release family and Zurich, some Configuration Management Database (CMDB) features or functionality were deprecated.

    Release Release notes

    Washington DC
    • Starting with the Washington DC release, CMDB Data Manager that is built on Core UI (UI 16) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. CMDB Workspace provides the latest experience for this functionality.

    Xanadu
    • Starting with the Xanadu release, the Data Certification plugin (com.snc.certification_v2) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. The CMDB Workspace store app provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
    • ServiceNow hosted Service Graph Connector for ExtraHop is now deprecated and no longer supported or available for new activation. Service Graph Connector for ExtraHop provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Yokohama

    CMDB Data manager on Core UI is now deprecated and no longer supported or available for new activation. CMDB Workspace provides the latest experience for this functionality. For more information, see CMDB Data Manager experience in CMDB Workspace.

    Zurich

    • The Data Certification plugin (com.snc.certification_v2) is now deprecated and no longer supported or available for new activation. The latest experience for this functionality is included with CMDB Workspace.

    Activation information

    Review information on how to activate Configuration Management Database (CMDB).

    Release Release notes

    Washington DC

    CMDB is a ServiceNow AI Platform feature that is active by default.

    Xanadu

    CMDB is a ServiceNow AI Platform feature that is active by default.

    Yokohama

    CMDB is a ServiceNow AI Platform feature that is active by default.

    Zurich

    CMDB is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Configuration Management Database (CMDB), such as specific requirements or compliance levels.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.
    Reflow

    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to the monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for the details.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Washington DC
    • Access reduced for the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles in CMDB Workspace. Starting with Washington DC Patch 10, the sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.
    • Use CMDB Data Manager in CMDB Workspace to administer and manage policies and tasks, and manage retirement definitions and exclusion lists. You can also view analytics about ongoing CMDB Data Manager processes to detect any potential problems that require your attention.
    • Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace.
    • Focus on CMDB classes by limiting the scope of data in the Coverage tile in the CMDB 360 dashboard in CMDB Workspace.
    • Identify fields that aren't populated in reference tables by designating them as recommended so they are tracked by the recommended metric in the completeness CMDB Health KPI.

    See Configuration Management for more information.

    Xanadu
    • Access changes to the CMDB Editor and CMDB Admin user roles:
      • Starting with Xanadu Patch 9, the sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.
      • Starting with Xanadu Patch 10, you can configure the sn_cmdb_admin and the sn_cmdb_editor user roles with the necessary permissions to perform some CMDB Workspace tasks by manually running a scheduled job.
    • Configuring and using CMDB Health has been streamlined by useful analytic data having been simplified and some concepts such as overall health scores having been removed.
    • New filtering options for the Coverage charts on the CMDB 360 dashboard help you better manage the performance associated with calculating those charts, while limiting analysis to only those classes that you're interested in.
    • Limit the performance impact of CSDM and the CMDB Data Foundations Dashboards by configuring performance settings for some metrics to limit their performance impact, such as triggering the system to automatically deactivate metrics such as CIs Processed via IRE and Business Application with Application Service Relationship.
    • The CMDB Health Dashboard is now implemented with the Next Experience user interface in the CMDB Workspace.
    • The ServiceNow® Now Assist for CMDB application brings generative AI to CMDB. Now Assist for CMDB is a new application in the Xanadu release. The ServiceNow® Now Assist for Service Graph Connectors (SGC) application brings in generative AI capabilities to resolve issues within Service Graph Connector. Now Assist for SGC is a new application in the Xanadu release..

    See Configuration Management for more information.

    Yokohama
    • Access changes to the CMDB Editor and CMDB Admin user roles:
      • Starting with Yokohama Patch 4, the sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.
      • Starting with Yokohama Patch 6, you can configure the sn_cmdb_admin and the sn_cmdb_editor user roles with the necessary permissions to perform some CMDB Workspace tasks by manually running a scheduled job.
    • Manually create a configuration item (CI) in CMDB Workspace that is verified by the Identification and Reconciliation Engine (IRE) and is unique within CMDB. Creating a CI using the IRE identification rules helps to maintain the integrity of CMDB.
    • Use the Now Assist for CMDB CI summarization skill to see a comprehensive summary for a CI, with details such as discovery and related incidents, directly on the configuration item (CI) form. Use the manage duplicate CIs skill for step-by-step guidance on how to use de-duplication templates to de-duplicate CIs.
    • The Configuration item summarizer AI agent accepts the sys_id of a CI and returns a full summary of Configuration Management Database (CMDB) data for the CI. The agent isn’t typically used as a standalone agent and any use case can access it.
    • View the various counts, such as the number of CIs and the number of CI types, for the CIs that are connected to the home node in Unified Map.
    • Apply filters that were previously available only to the coverage charts in the CMDB 360 dashboard in CMDB Workspace to all charts in the Discovery sources tile.
    • Use a condition builder or a custom script to restrict the list of de-duplication tasks that are assigned to a de-duplication template when de-duplicating CIs.

    See Configuration Management for more information.

    Zurich
    • Access a centralized location with a comprehensive view of the configuration item (CI) details by using the new CI form in CMDB Workspace. You can view and edit the CI attributes, relationships, and data, such as the CMDB Health report for the CI, CMDB 360 data that is associated with the CI, and the CI resources, activities, and related services.
    • Access the Data Certification dashboard in CMDB Workspace to gain insights about the data certification activities and progress, examine policies and tasks, and see the reports about the certification instances, charts of the aging certification tasks, and group and individual workloads.
    • Add or remove CIs directly from a map in Unified Map. You can also add, modify, or delete CI relationships in CMDB.
    • Configure the system to use Identification and Reconciliation Engine (IRE) identification rules to uniquely identify CIs in a payload, instead of using the source_name and source_native_key attributes.
    • In zbooted instances, the itil user role no longer contains the sn_cmdb_editor user role, and the itil_admin user role no longer contains the sn_cmdb_admin user role. However, the sn_cmdb_admin and the sn_cmdb_editor user roles now have full (create, update, delete) access to the Configuration Item [cmdb_ci] class.

    See Configuration Management for more information.