---
sourceDocument: zurich Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - zurich Combined Product Files

ft:clusterId :

    - delta3zw

bundleId :

    - delta3zw


---

# Combined Continual Improvement Management release notes for upgrades from Washington DC to Zurich

# Combined Continual Improvement Management release notes for upgrades from Washington DC to Zurich {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 9, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Consolidated page of all release notes for Continual Improvement Management from Washington DC to Zurich.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Continual Improvement Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-continualimprovementmanagement-summary__entry__2}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## New features

Between your current release family and Zurich, new features were introduced for Continual Improvement Management.  
{#dfrn3-continualimprovementmanagement-summary__entry__12}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | [CIM roles](https://servicenow-staging.fluidtopics.net/access?context=cim-roles&family=zurich&ft:locale=en-US) :   Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions. [Integrated applications](https://servicenow-staging.fluidtopics.net/access?context=cim-integration&family=zurich&ft:locale=en-US) :   As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator. |
[ ]

## Changes

Between your current release family and Zurich, some changes were made to existing Continual Improvement Management features.  
{#dfrn3-continualimprovementmanagement-summary__entry__22}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Removed

Between your current release family and Zurich, some Continual Improvement Management features or functionality were removed.  
{#dfrn3-continualimprovementmanagement-summary__entry__32}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Zurich, some Continual Improvement Management features or functionality were deprecated.  
{#dfrn3-continualimprovementmanagement-summary__entry__42}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Continual Improvement Management.  
{#dfrn3-continualimprovementmanagement-summary__entry__52}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here.  
{#dfrn3-continualimprovementmanagement-summary__entry__62}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here.  
{#dfrn3-continualimprovementmanagement-summary__entry__72}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels.  
{#dfrn3-continualimprovementmanagement-summary__entry__82}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Continual Improvement Management we have noted them here.  
{#dfrn3-continualimprovementmanagement-summary__entry__92}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform. |
[ ]

## Highlight information

If there are specific highlight considerations for Continual Improvement Management we have noted them here.  
{#dfrn3-continualimprovementmanagement-summary__entry__102}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | See [Continual Improvement Management](https://servicenow-staging.fluidtopics.net/access?context=cim-landing-page&family=zurich&ft:locale=en-US) for more information. |
[ ]