---
sourceDocument: zurich Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - zurich Combined Product Files

ft:clusterId :

    - delta3zw

bundleId :

    - delta3zw


---

# Combined Conversation Improvement Themes release notes for upgrades from Washington DC to Zurich

# Combined Conversation Improvement Themes release notes for upgrades from Washington DC to Zurich {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 9, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Consolidated page of all release notes for Conversation Improvement Themes from Washington DC to Zurich.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Conversation Improvement Themes release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Conversation Improvement Themes to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-conversationimprovementthemes-summary__entry__2}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## New features

Between your current release family and Zurich, new features were introduced for Conversation Improvement Themes.  
{#dfrn3-conversationimprovementthemes-summary__entry__12}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | [Determine effective and ineffective conversations](https://servicenow-staging.fluidtopics.net/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US) :   Analyze conversation quality data over time and classify them into effective and ineffective conversations. [Categorize conversations into themes](https://servicenow-staging.fluidtopics.net/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US) :   Identify recurring patterns linked to low or high conversation quality and categorize user requests into actionable themes. |
[ ]

## Changes

Between your current release family and Zurich, some changes were made to existing Conversation Improvement Themes features.  
{#dfrn3-conversationimprovementthemes-summary__entry__22}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Removed

Between your current release family and Zurich, some Conversation Improvement Themes features or functionality were removed.  
{#dfrn3-conversationimprovementthemes-summary__entry__32}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Zurich, some Conversation Improvement Themes features or functionality were deprecated.  
{#dfrn3-conversationimprovementthemes-summary__entry__42}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Conversation Improvement Themes.  
{#dfrn3-conversationimprovementthemes-summary__entry__52}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | Install Conversation Improvement Themes by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://servicenow-staging.fluidtopics.net/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Conversation Improvement Themes we have noted them here.  
{#dfrn3-conversationimprovementthemes-summary__entry__62}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Conversation Improvement Themes we have noted them here.  
{#dfrn3-conversationimprovementthemes-summary__entry__72}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Conversation Improvement Themes, such as specific requirements or compliance levels.  
{#dfrn3-conversationimprovementthemes-summary__entry__82}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Conversation Improvement Themes we have noted them here.  
{#dfrn3-conversationimprovementthemes-summary__entry__92}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Conversation Improvement Themes we have noted them here.  
{#dfrn3-conversationimprovementthemes-summary__entry__102}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | * Use automated theme detection with a domain-specific large language model (LLM) theme classification framework to tag Knowledge Base articles, catalog items, Virtual Agent (VA) topics, and agents into themes. * Receive thematic insights by breaking down poor and good-quality conversations into top underlying themes. * Compare themes based on whether they lead to good or bad conversations. See [Conversation Improvement Themes](https://servicenow-staging.fluidtopics.net/access?context=conv-impr-themes-landing&family=zurich&ft:locale=en-US) for more information. |
[ ]