Combined Integration Hub release notes for upgrades from Washington DC to Zurich

Consolidated page of all release notes for Integration Hub from Washington DC to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Integration Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Integration Hub to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Integration Hub.

Release	Release notes
Washington DC	Stream Connect for Apache Kafka Enhancements Use Stream Connect Message Replication to replicate data between your local Apache Kafka environment and ServiceNow. With Stream Connect Message Replication, you no longer need a third-party replicator and can manage message replications from your ServiceNow instance. Use Stream Connect Message Replication to enable a MID Server to create the access certificates required to connect to the Hermes Messaging Service. The MID Server can automatically generate the necessary certificates, so you don't need to configure them manually. Send messages with an updated Kafka Producer step. Select a topic from a drop-down list and configure values for the message header. OAuth 2.0 credentials Connect with an on-premise third-party OAuth authorization server that resides behind a firewall through a MID Server that sends the request for an OAuth token on behalf of your ServiceNow instance. You can use this functionality when you create an application registry for a third-party OAuth provider and in the form, set the Grant type as Client Credentials. Increased security in code signing with multi-layer caller inspection The code signing feature has been enhanced with multi-layer caller inspection of records. Multiple layers can call each other before a record or entity can update the ECC queue table. Now, each layer must have a valid certificate and validated before the MID server accesses the record or entity. The ServiceNow platform provides a property that enables you to inspect three caller layers by default.
Xanadu	Xanadu Patch 3 Now Assist in Conversational Spokes Use Now Assist in Conversational Spokes to utilize the conversational ability of Integration Hub Spoke actions. Now Assist in Conversational Spokes offers generative AI capabilities to make spoke actions conversational. With this, you can perform business actions and automate business workflows through conversational interface. Install Now Assist for Conversational Spokes plugin and start utilizing the conversational ability of the Look up User spoke action in Microsoft Active Directory v2 spoke. You can call this action from a conversational interface like Now Assist. Send and receive messages in an Avro format with Stream Connect Import and create Avro schemas to store in the Stream Connect Schemas [stream_connect_schema] table. Stream Connect producers and consumers use the schemas to convert plain-text JSON messages into an Avro binary format and back. Using an Avro format can reduce the size of the payload and simplify your integration to your local Apache Kafka instance. Track incoming requests for SOAP and REST APIs, and URL Export View the data egress details in the enhanced Usage dashboard. Using the dashboard, you can track the data egress usage per source over time. This information is presented in a line chart and, if needed, you can view the amount of data transfer by source on any given date within the specified date range. The dashboard retrieves data from the Data Egress Count table [data_egress_count]. Enable parallel loading in custom (load by script) type data sources Use a script to partition data into smaller sections, then load the sections in parallel. Parallel loading can enable your integrations to finish faster and reduce the impact on other tasks. CyberArk credential storage integration Use the CyberArk Digital Vault to store and access your OAuth 2.0 credentials Use the ServiceNow® MID Server to access your OAuth 2.0 credentials stored on the CyberArk Digital Vault. The MID Server uses this information to generate OAuth 2.0 tokens for client credentials grant type that are then used to make REST API calls to the third-party server. Make outbound REST and SOAP calls through a MID Server using mTLS Store mTLS password and certificate information on the instance, in a vault, or in a configuration file. The MID Server uses this information to make outbound REST and SOAP calls with the mTLS protocol. Use the Personal Authentication dashboard Use your personal credentials to connect to third-party integrations. View, authenticate, revoke, and renew your personal authentications through a simplified, consolidated interface. Enhancements to the external trigger endpoints Generate an endpoint for webhooks in the third-party applications that support OAuth 2.0 authentication. The endpoint enables webhooks to connect with your ServiceNow instance. Generate the endpoints by updating the base system external event sources on your ServiceNow instance. After that, you can configure the endpoint on the third-party application and enable it to send a webhook to the ServiceNow instance to execute a flow. Based on the authentication type that the third-party system supports, you can generate a hash, secret, or token, or add roles or a user to the external event source. Finally, you generate the endpoint that you can use on the third-party system webhook. Automatically generate a JSON payload for the JSON Builder step Enter a JSON payload into the step's script editor to automatically de-serialize the payload into structured input. Enhanced OpenAPI step Choose to import an OpenAPI specification or a Postman Collection of a third-party outbound REST web service for building an integration. The OpenAPI step is now enhanced to support Postman API collections and is renamed as OpenAPI/Postman step.
Yokohama	Stream Connect for Apache Kafka alerting Get alerts for your Stream Connect integrations. Stream Connect uses both active and scheduled monitoring to detect events across multiple Stream Connect components. If an issue is detected, an alert is created, and a message is logged to the Stream Connect Log. Specify alert thresholds by configuring alerting properties. For example, you can specify a maximum amount of time to process the current message queue. If the estimated processing time exceeds your specified time, an alert is generated. Receive alert notifications via email, SMS, or the ServiceNow® mobile app. Notifications contain detailed alert information, including the alert number, level, and a description. You can configure notification settings based on alert types, severity, and user preferences. View producer statistics in the Stream Connect dashboard Get detailed information about Stream Connect producers and their performance, including a producer’s status and type, the number of bytes and messages produced to a topic, and producer data trends over time, in the Stream Connect dashboard. Check data usage in the Stream Connect dashboard View total data usage and data usage per month and topic with the Stream Connect dashboard. Data usage history is available for the last 12 complete months plus the current month. Use error evaluation with Data Stream actions Catch step errors and specify error behavior for each step in a Data Stream action. Create your own error conditions by specifying when an action returns an error state and the status codes and messages they return. View connection aliases in integration actions Edit, configure, and create connection aliases in the Action Properties section of actions in ServiceNow® Workflow Studio. View connection error details for connection aliases that are not set up or configured.
Zurich	Generate the parsing phase for REST-based Data Stream actions Automatically configure the splitter step, script parser step, and outputs for REST-based Data Stream actions. The Test REST step functionality in REST-based Data Stream actions executes a request to the configured REST endpoint, analyzes the response payload, and automatically sets up the parsing and output components. Stream Connect enhancements Use a MID Server cluster, instead of a single MID Server for message replication. With a MID Server cluster, if one of the MID Servers fails, the other MID Servers can share the load of the failed MID Server. In the Kafka subscription record, view the estimated time required for a consumer to process the current queue. The subscription record also links to the consumer record, so that you can see which consumer is processing the queue. Specify a compression format for Stream Connect producers with the com.glide.kafka_producer.compression_type system property. Stream Connect supports the GZIP and LZ4 compression formats. View alerts in the Stream Connect dashboard Get detailed information about alerts, including their severity level, state, type, and the affected entity in the Stream Connect dashboard. Test connection aliases directly from configuration templates For aliases using a configuration template, you can configure a Test Action field. This field enables you to test a connection from within the Action Properties section of actions in Workflow Studio. Support for PowerShell version 6.0 or later in the PowerShell step Enable the PowerShell step to use a newer version of PowerShell by adding the MID Server property mid.property.ihub.prefer_powershell6Plus and setting it to true. Use WS-Security in a SOAP step on a MID Server Enable a WS-Security policy in a SOAP step running on a MID Server. Delay parallel loading in custom (load by script) data sources Configure a delay for parallel loading in custom data sources. When the data source is called, the parallel loading is scheduled to run after the configured amount of time. Spoke-specific AI agents AI agents that implement different agentic workflows are available for various spokes. Use these spoke-specific AI agents to execute agentic workflows. Save draft, publish, update external trigger definition, and support domain separation The external trigger definition is updated to match the trigger builder so that the external trigger definition supports the saving of draft, publishing, updating external trigger definition, and supporting domain separation. Create and manage external event sources Define and manage custom trigger definitions after creating external event sources.

Changes

Between your current release family and Zurich, some changes were made to existing Integration Hub features.

Release	Release notes
Washington DC	Open API step enhancements The OpenAPI step has several improvements. You can now: Save the request response as an attachment record. Configure a retry policy to retry a request if the previous one fails or encounters any issues. Sync step inputs and step outputs with action inputs and action outputs. Edit step outputs if required. Modify the resource path, HTTP methods, query parameters, and headers of a request. Add or remove error mapping to an action while resetting action inputs and action outputs. Use oneOf and anyOf schema object properties in the schema. Multi-layer caller inspection of records going to the ECC queue Previously, there would be a single layer inspection of records or entities entering the ECC queue. Now, multiple layers calling each other must have a valid certificate and be validated before the record enters the ECC queue. By default, you can support the inspection of three layers.
Xanadu	External Triggers framework to use new features provided by Platform Security Upgrade the existing external triggers framework to use new features like Hash-based and Token-based authentication profiles with access policies.
Yokohama	No updates for this release.
Zurich	New debugging property for Stream Connect Enable more detailed logging in the Stream Connect logs with the glide.ih.kafka.stream_connect.debug property. This property replaces the glide.ih.kafka.debug.consume property. Spoke Generator license changes Starting with Zurich, the Spokes list page and Spoke details pages are a part of the ServiceNow Integration Hub Starter Pack. To create a spoke using OpenAPI or Postman collection specification or Now Assist, you need a ServiceNow Integration Hub Professional license in your prod and sub-prod environments.

Removed

Between your current release family and Zurich, some Integration Hub features or functionality were removed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	The Legacy Usage Overview dashboard is deprecated. This feature is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Yokohama	Important: Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality. For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in Plugins planned for deprecation.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Integration Hub features or functionality were deprecated.

Release	Release notes
Washington DC	Starting with Washington DC release, OpenAPI support in the REST step is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Integration Hub.

Release	Release notes
Washington DC	Integration Hub is included in and is available with activation of an subscription package. For details, see https://www.servicenow.com/products/automation-engine.html.
Xanadu	Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/products/automation-engine.html.
Yokohama	Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.
Zurich	Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.

Additional requirements

If any additional requirements were introduced or changed for Integration Hub we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Integration Hub we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Integration Hub, such as specific requirements or compliance levels.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Integration Hub we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Integration Hub we have noted them here.

Release	Release notes
Washington DC	Simplify your Stream Connect integrations by using Stream Connect message replication to replicate data from your local Apache Kafka environment. Use the improved OpenAPI step for integrating with third-party REST web services. Authenticate the OAuth client credential grant type with the on-premise authorization server, and integrate with the corresponding resource server after successful authentication. Use the code signing feature that has been enhanced with multi-layer caller inspection of records in the call stack to be signed before going to the ECC queue. See Integration Hub for more information.
Xanadu	Send and receive messages in an Apache Avro format with ServiceNow® Stream Connect. Use the CyberArk Digital Vault to store and access your OAuth 2.0 credentials. Use your personal credentials to connect to third-party integrations. See Integration Hub for more information.
Yokohama	Get alerts and alert notifications for your Stream Connect integrations. Use error evaluation with Data Stream actions to catch step errors and specify error behavior for each step. Edit, configure, and create connection aliases in the Action Properties section of actions in Workflow Studio. See Integration Hub for more information.
Zurich	Streamline the setup process for REST-based Data Stream actions by automatically generating the parsing and output components. Use load-balancing MID Server clusters in Stream Connect message replication. Enable testing of connection aliases directly from configuration templates. See Integration Hub for more information.