Combined ITOM Cloud Accelerate release notes for upgrades from Washington DC to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM Cloud Accelerate release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITOM Cloud Accelerate to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for ITOM Cloud Accelerate.


Release	Release notes
Washington DC	Cloud Services CatalogCloud Services Catalog (CSC) Guided Setup Use CSC Guided Setup to step through the initial configuration of Cloud Services Catalog. The process tracks what you have completed, so that you can stop and start again where you left off. Cloud Services CatalogCloud Services Catalog app features Out of Box Catalogs: Order a variety of AWS, Microsoft Azure or Google Cloud Platform Out Of Box cloud resources directly from the Employee Center, including Linux/Windows VMs, load balancers, firewalls, Microsoft Azure functions, scalable web servers, DynamoDB databases, and S3 storage buckets. Use these Out Of Box Catalogs for Cloud Service requests and automation from Cloud Services. In addition, you can publish your own catalog items for all supported cloud providers. You can also publish legacy and custom catalog items from Cloud Provisioning and Governance to Employee Center. For more information, see Set up Amazon Web Services on Cloud Services Catalog, Set up Microsoft Azure Cloud on Cloud Services Catalog and Setting up Google Cloud Platform on Cloud Services Catalog. Domain separation: Use the domain separation feature, now supported in the Cloud Services Catalog application, to manage multiple domains securely and seamlessly. CSC Cloud Services request process: Use the Request processes and pages for ordering Cloud Services. Stacks management: Manage deployed cloud resources through intuitive categorization, sorting, and status filtering options on the My Stacks management page. Resources management: Discover and interact with resources, empowering ownership and management through designated operators on the My Resources management page. Integrations: Use Azure DevOps CICD Pipeline Integration or Ansible Integration. Cloud setup: Use Microsoft Azure, AWS or Google Cloud Platform for your Cloud setup.
Xanadu	No updates for this release.
Yokohama	Cloud Account Management Cloud Account Management is the first feature from ITOM Cloud Accelerate in the Cloud Workspace application that brings together ServiceNow cloud solutions in a unified experience as part of the Cloud Governance Suite.
Zurich	Configure a custom catalog ID in Cloud Account Management account request Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the sn_itom_cam.cam_catalog_id system property. This property is set by default to the base system CAM catalog. Viewing Cloud Account Management dashboards Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab. Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location. Overview page: View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page. Monitor total accounts by provider, with change tracking since the last update. Cloud assets dashboard: Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard. Identify missing ownership information for accounts to support accountability and audit readiness. Asset viewers can drill down to view detailed information for each configuration item (CI). Viewing the home page in Cloud Account Management Visualize growth trends across cloud providers with a time-based graph showing account activity. Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard. Use filters like cloud provider and business unit to refine the dashboard view for tailored insights. Cloud Provisioning and Governance The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows.

Changes

Between your current release family and Zurich, some changes were made to existing ITOM Cloud Accelerate features.


Release	Release notes
Washington DC	Enhanced Cloud Service Catalog Improved hierarchical structure of multiple repositories with the support of Terraform Connector IaC discovery capabilities. Support for integration of Google Cloud Platform with Terraform Open Source.
Xanadu	Enhanced Cloud Services Catalog Cloud Services Catalog experience Improved the hierarchical structure of multiple repositories with the support of Terraform Connector IaC discovery capabilities. Support for integration of Google Cloud Platform (GCP) with Terraform Open Source.
Yokohama	Cloud Provisioning and Governance: Terraform Connector Cloud Provisioning and Governance: Terraform Connector has been renamed Cloud Services Catalog Terraform Connector
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some ITOM Cloud Accelerate features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some ITOM Cloud Accelerate features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Support for Cloud Provisioning and Governance: Google Cloud Connector has been removed. If you are on a legacy release, you cannot continue to use the Google Cloud Connector but you can use the Cloud Services Catalog Terraform Connector. Support for Cloud Migration Assessment has been removed.
Zurich	No updates for this release.

Activation information

Review information on how to activate ITOM Cloud Accelerate.


Release	Release notes
Washington DC	The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. The Cloud Service Catalog application is available with the ITOM Cloud Accelerate entitlements. Alternatively, you can install it by requesting them from https://store.servicenow.com/sn_appstore_store.do#!/store/application/bc3429fc24e02910f877b722d6bbdcaf. You must have ServiceNow Employee Center as a prerequisite to launch and use the Cloud Service Catalog application. Note: Cloud Provisioning and Governance is already included as a part of ITOM entitlements so you don't need to procure it separately. For details, see Request the Cloud Provisioning and Governance application. Note: License migration: If you have exchangeable Cloud Optimization licenses, contact your ServiceNow account representative to migrate your licenses to ITOM Cloud Accelerate without charge.
Xanadu	The ITOM Cloud Accelerate features are available as an application with the activation of the Cloud Accelerate plugin, which requires a Cloud Governance subscription. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. The https://servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/cloud-services-catalog/concept/csc-home.html application is available with the ITOM Cloud Accelerate entitlements. Alternatively, you can install it by requesting them from https://store.servicenow.com/sn_appstore_store.do#!/store/application/bc3429fc24e02910f877b722d6bbdcaf. You must have Employee Center as a prerequisite to launch and use the Cloud Service Catalog application.
Yokohama	The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, which is available on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application.
Zurich	The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application.

Additional requirements

If any additional requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for ITOM Cloud Accelerate, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for ITOM Cloud Accelerate we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for ITOM Cloud Accelerate we have noted them here.


Release	Release notes
Washington DC	ITOM Cloud Governance has been rebranded as ITOM Cloud Accelerate to accommodate all of the ServiceNow cloud governance evaluation applications. Access and manage your cloud resources and publish your cloud offerings to a catalog through the Cloud Services Catalog application. Leverage additional Out Of Box catalog items with Google Cloud Platform Utilize the multiple repositories structure with Terraform app and IaC Discovery. Control the life cycle and usage of your resources through the improved Request console. See Cloud Governance for more information.
Xanadu	Leverage additional Out Of Box catalog items with Google Cloud Platform (GCP). Use the multiple repositories structure with the Terraform app and Infrastructure as Code (IaC) Discovery. Access and manage your cloud resources and publish your cloud offerings to a catalog by using the added features in the ServiceNow Cloud Services Catalog user interface. See ITOM Cloud Accelerate for more information.
Yokohama	Cloud Workspace highlights: The new Cloud Workspace application has includes a new feature called Cloud Account Management, which automates account creation, improves transparency, and integrates policy-based governance and certification processes, enhancing efficiency and control across multiple cloud platforms. Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations. Performance enhancements for the predefined catalog items in CSC Content Pack. See Cloud Governance for more information.
Zurich	Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management. Compliance visibility and account insights in Cloud Account Management. Improved asset-level filtering and visualization in Cloud Account Management. Ability to view cloud assets and access detailed information about associated configuration items (CIs). Migrated legacy workflows to subflows in Cloud Provisioning and Governance. See Cloud Governance for more information.