Combined ITOM Optimization release notes for upgrades from Washington DC to Zurich

  • Release version: Zurich
  • Updated May 4, 2026
  • 6 minutes to read

    • Consolidated page of all release notes for ITOM Optimization from Washington DC to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM Optimization release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM Optimization to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for ITOM Optimization.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu
    Cloud Provisioning and Governance Cloud Admin Portal
    Explore the Next Experience dashboard pages that are now available on Cloud Admin Portal.
    The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing ITOM Optimization features.

    Release Release notes

    Washington DC
    Cloud Admin Portal link
    The Cloud Admin portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog plugin. If CSC is installed, admin and sn_cmp.cmp_root_admin roles can access this feature while switching to the Request portal. Cloud Services Catalog is now available as a part of ITOM Cloud Accelerate, which you can use to manage the life cycle of cloud resources.
    ITOM Licensing
    ITOM SU Licensing has been rebranded as ITOM/OT SU Licensing. ITOM/OT SU Licensing calculates and displays the usage of ITOM subscriptions based on subscription units. It enables you to access a comprehensive overview of the total number of licenses allocated to applications and configuration items (CIs), while offering an advanced feature set that provides visibility into the specific CIs covered by your licenses. You can view the subscription breakdown for ITOM AIOps, ITOM Visibility, ITOM Optimization, and ITOM Cloud Accelerate. For more details, see View which CIs have an ITOM license.

    Xanadu
    Cloud Admin Portal
    The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application.

    Yokohama
    [Placeholder link text to key itom-optimization-landing-page]
    • Migration of legacy workflows to Workflow Studio flows or subflows.
    • Policy Rule Actions now supports Workflow Studio subflows instead of legacy workflows.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some ITOM Optimization features or functionality were removed.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama
    • In the Resource Block > Operations > Steps, within the Add Operations Steps dialog box, the Invoke Workflow option has been removed from the Operation Type field.
    • In the Resource Block > Operations > Steps, within the Add Operations Steps dialog box, the Workflow check box has been removed from the Add Operations Steps field.
    • In the Cloud Catalog Items, under the Operation Implementation drop-down list, the Workflow option has been removed.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some ITOM Optimization features or functionality were deprecated.

    Release Release notes

    Washington DC
    Deprecation of CAPI and Cloud Spend and Usage dashboards
    Starting with the Washington DC release:

    The Cloud API dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Services Catalog application provides this functionality now.

    The Cloud Spend and Usage Dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Insights Billing application provides this functionality now.

    Both the applications are being prepared for future deprecation.

    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Xanadu
    Deprecation of Cloud API (CAPI)- based Cloud Discovery on new instances:
    • CAPI-based Discovery is deprecated for new instances with Xanadu.
    • Contact your administrator to install the latest version of the Discovery and Service Mapping Patterns ServiceNow® Store application to use the Discovery feature.
    • For an existing instance, manually migrate to Patterns-based Discovery.
    • The Discover Schedules tab in the Cloud Admin Portal is going to redirect to Cloud Discovery Workspace.
    Note:
    See Migrate from CAPI to Patterns to learn more about the migration from CAPI to Patterns-based Discovery.
    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Yokohama
    These workflows have been deprecated:
    • Retrieve cloud billing data
    • Retrieve cloud billing month
    • Cloud operation step workflow launcher
    Note:
    See [Placeholder link text to key itom-optimization-landing-page] to learn more about the workflow migration.
    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate ITOM Optimization.

    Release Release notes

    Washington DC

    The Cloud Provisioning and Governance application is available with activation of the CPG (com.snc.cloud.mgmt) plugin, and it requires a separate subscription. For details, see Cloud Provisioning and Governance Application.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ITOM Optimization we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM Optimization we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM Optimization, such as specific requirements or compliance levels.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM Optimization we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM Optimization we have noted them here.

    Release Release notes

    Washington DC
    • Use the Cloud Services Catalog with ITOM Cloud Accelerate. Cloud Services Catalog offers the enhanced but simplified capabilities of Cloud Provisioning and Governance (CPG).
    • Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate.
    • Access Employee Center from Cloud Admin portal with the Cloud Services Catalog plugin. You can also skip the legacy cloud User portal and visit Employee Center directly.

    See ITOM Optimization for more information.

    Xanadu
    • Use the Cloud Services Catalog with ITOM Cloud Accelerate for the enhanced capabilities of Cloud Provisioning and Governance (CPG). These capabilities include the Out Of Box catalog items and the simplified and automated provisioning of cloud resources.
    • Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate.

    See ITOM Optimization for more information.

    Yokohama

    Legacy workflows have been upgraded and seamlessly migrated to the advanced Workflow Studio to align with the latest standards and ensure modern compliance. Additionally, all default (Out of Box) workflows have been redesigned to provide enhanced performance, improved usability, and a more streamlined experience.

    See ITOM Optimization for more information.

    Zurich

    		 No updates for this release.