--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined ITOM Optimization release notes for upgrades from Washington DC to Zurich # Combined ITOM Optimization release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for ITOM Optimization from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM Optimization release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM Optimization to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomoptimization-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ITOM Optimization. {#dfrn3-itomoptimization-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | [Cloud Provisioning and Governance](https://servicenow-staging.fluidtopics.net/access?context=cloud-management-v2-landing-page&family=xanadu&ft:locale=en-US) [Cloud Admin Portal](https://servicenow-staging.fluidtopics.net/access?context=cloud-admin-portal&family=xanadu&ft:locale=en-US) : Explore the Next Experience dashboard pages that are now available on Cloud Admin Portal. : The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the [Cloud Services Catalog](https://servicenow.com/docs/csh?topicname=csc-home&version=xanadu&pubname=xanadu-it-operations-management) application. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ITOM Optimization features. {#dfrn3-itomoptimization-summary__entry__22} | Release | Release notes | |-|-| | Washington DC | [Cloud Admin Portal link](https://servicenow-staging.fluidtopics.net/access?context=cloud-admin-portal&family=washingtondc&ft:locale=en-US) : The Cloud Admin portal link to the user portal now points to Employee Center if you have installed and set up the [Cloud Services Catalog](https://servicenow-staging.fluidtopics.net/access?context=csc-home&family=washingtondc&ft:locale=en-US) plugin. If CSC is installed, admin and sn_cmp.cmp_root_admin roles can access this feature while switching to the Request portal. [Cloud Services Catalog](https://servicenow-staging.fluidtopics.net/access?context=csc-home&family=washingtondc&ft:locale=en-US) is now available as a part of ITOM Cloud Accelerate, which you can use to manage the life cycle of cloud resources. [ITOM Licensing](https://servicenow-staging.fluidtopics.net/access?context=itom-su-licensing-landing-page&family=washingtondc&ft:locale=en-US) : ITOM SU Licensing has been rebranded as ITOM/OT SU Licensing. ITOM/OT SU Licensing calculates and displays the usage of ITOM subscriptions based on subscription units. It enables you to access a comprehensive overview of the total number of licenses allocated to applications and configuration items (CIs), while offering an advanced feature set that provides visibility into the specific CIs covered by your licenses. You can view the subscription breakdown for ITOM AIOps, ITOM Visibility, ITOM Optimization, and ITOM Cloud Accelerate. For more details, see [View which CIs have an ITOM license](https://servicenow-staging.fluidtopics.net/access?context=itom-licensing-count&family=washingtondc&ft:locale=en-US). | | Xanadu | [Cloud Admin Portal](https://servicenow-staging.fluidtopics.net/access?context=cloud-admin-portal&family=xanadu&ft:locale=en-US) : The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application. | | Yokohama | [\[Placeholder link text to key itom-optimization-landing-page\]](https://servicenow-staging.fluidtopics.net/access?context=itom-optimization-landing-page&family=yokohama&ft:locale=en-US) : * Migration of legacy workflows to Workflow Studio flows or subflows. * Policy Rule Actions now supports Workflow Studio subflows instead of legacy workflows. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ITOM Optimization features or functionality were removed. {#dfrn3-itomoptimization-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | * In the Resource BlockOperationsSteps, within the Add Operations Steps dialog box, the Invoke Workflow option has been removed from the Operation Type field. * In the Resource BlockOperationsSteps, within the Add Operations Steps dialog box, the Workflow check box has been removed from the Add Operations Steps field. * In the Cloud Catalog Items, under the Operation Implementation drop-down list, the Workflow option has been removed. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ITOM Optimization features or functionality were deprecated. {#dfrn3-itomoptimization-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | Deprecation of CAPI and Cloud Spend and Usage dashboards : Starting with the Washington DC release: The Cloud API dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Services Catalog application provides this functionality now. The Cloud Spend and Usage Dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Insights Billing application provides this functionality now. Both the applications are being prepared for future deprecation. : For details, see the [Application/Plugin Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. | | Xanadu | Deprecation of Cloud API (CAPI)- based Cloud Discovery on new instances: * CAPI-based Discovery is deprecated for new instances with Xanadu. * Contact your administrator to install the latest version of the Discovery and Service Mapping Patterns ServiceNow® Store application to use the Discovery feature. * For an existing instance, manually migrate to Patterns-based Discovery. * The Discover Schedules tab in the Cloud Admin Portal is going to redirect to Cloud Discovery Workspace. Note: See [Migrate from CAPI to Patterns](https://servicenow-staging.fluidtopics.net/access?context=migrate-from-capi-to-pattern&family=xanadu&ft:locale=en-US) to learn more about the migration from CAPI to Patterns-based Discovery. For details, see the [Application/Plugin Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Yokohama | These workflows have been deprecated: * Retrieve cloud billing data * Retrieve cloud billing month * Cloud operation step workflow launcher Note: See [\[Placeholder link text to key itom-optimization-landing-page\]](https://servicenow-staging.fluidtopics.net/access?context=itom-optimization-landing-page&family=yokohama&ft:locale=en-US) to learn more about the workflow migration. For details, see the [Application/Plugin Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM Optimization. {#dfrn3-itomoptimization-summary__entry__52} | Release | Release notes | |-|-| | Washington DC | The Cloud Provisioning and Governance application is available with activation of the CPG (com.snc.cloud.mgmt) plugin, and it requires a separate subscription. For details, see [Cloud Provisioning and Governance Application](https://servicenow.com/docs/bundle/vancouver-it-operations-management/page/product/cloud-management-v2-setup/task/request-plugin-cloud-mgt.html). | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__72} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM Optimization, such as specific requirements or compliance levels. {#dfrn3-itomoptimization-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__92} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM Optimization we have noted them here. {#dfrn3-itomoptimization-summary__entry__102} | Release | Release notes | |-|-| | Washington DC | * Use the Cloud Services Catalog with ITOM Cloud Accelerate. Cloud Services Catalog offers the enhanced but simplified capabilities of Cloud Provisioning and Governance (CPG). * Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate. * Access Employee Center from Cloud Admin portal with the Cloud Services Catalog plugin. You can also skip the legacy cloud User portal and visit Employee Center directly. See [ITOM Optimization](https://servicenow-staging.fluidtopics.net/access?context=itom-optimization-landing-page&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | * Use the Cloud Services Catalog with ITOM Cloud Accelerate for the enhanced capabilities of Cloud Provisioning and Governance (CPG). These capabilities include the Out Of Box catalog items and the simplified and automated provisioning of cloud resources. * Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate. See [ITOM Optimization](https://servicenow-staging.fluidtopics.net/access?context=itom-optimization-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Legacy workflows have been upgraded and seamlessly migrated to the advanced Workflow Studio to align with the latest standards and ensure modern compliance. Additionally, all default (Out of Box) workflows have been redesigned to provide enhanced performance, improved usability, and a more streamlined experience. See [ITOM Optimization](https://servicenow-staging.fluidtopics.net/access?context=itom-optimization-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ] *[\>]: and then