Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Washington DC to Zurich

  • Release version: Zurich
  • Updated May 4, 2026
  • 3 minutes to read

    • Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Washington DC to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITSM Predictive Intelligence Workbench to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for ITSM Predictive Intelligence Workbench.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing ITSM Predictive Intelligence Workbench features.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were removed.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were deprecated.

    Release Release notes

    Washington DC

    Starting with the Washington DC release, the Predictive Intelligence Workbench ITSM content (com.sn_piwb_itsm_content) plugin is being prepared for future deprecation. The plugin will be hidden and no longer activated on new instances but will continue to be supported. Task Intelligence admin console provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Xanadu

    		 No updates for this release.

    Yokohama

    Starting with the Yokohama release, ITSM Predictive Intelligence Workbench is deprecated and is no longer deployed, enhanced, or supported. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task). For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate ITSM Predictive Intelligence Workbench.

    Release Release notes

    Washington DC

    ITSM Predictive Intelligence Workbench is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence Workbench (com.sn_piwb_ml) plugin. For details, see Activate ITSM Predictive Intelligence Workbench.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.