Combined Manufacturing Commercial Operations release notes for upgrades from Washington DC to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Manufacturing Commercial Operations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Manufacturing Commercial Operations.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Automate the order exceptions management process with Manufacturing Commercial Operations Exception and Dispute Management Streamline operational tasks by using the order exceptions case type. Enable greater visibility and traceability into cases and order exceptions by capturing all the change requests for orders and order line items in a consolidated case with case lines. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents. Create a sales contract from customer-approved quotes with integration with CM Pro Automate the process of creating contracts from customer-approved quotes, improve data accuracy, and streamline dispute resolution by allocating responsibilities between parties.
Yokohama	Manufacturing Commercial Operations users User roles provide the information on the users and their responsibilities. Dealer The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight. Note: Q2 release includes only the data model and not the playbook. Sales Promotion data model The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed. Note: Q2 release includes only the data model and not the playbook. The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals. Install Manufacturing Commercial Operations plugin List of all the plugins that are installed with Manufacturing Commercial Operations plugin. Support multiple line items on a case to track requests on the Business Portal Capture and track requests for multiple items on the Business Portal. Case line items, case tasks, and case line tasks all appear on the case page. Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange Eliminate duplication effort in Remote Catalog creation and maintenance, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog. View products from the catalog and place orders directly through the Sales CRM self-service portal Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Manufacturing Commercial Operations features.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Manufacturing Commercial Operations features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Manufacturing Commercial Operations features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Manufacturing Commercial Operations.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Capture change requests for orders and order line items with Order Exceptions Case Management for Manufacturing Commercial Operations. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents effectively. Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. Service Exchange for Manufacturing Commercial Operations was enhanced and updated in the Xanadu release. Enable Service Exchange for Manufacturing Commercial Operations to help with the following tasks: Enables manufacturers to adopt new features, publish product offerings, and provide uninterrupted service to their customers who haven’t upgraded. Assesses entitlements for compatibility before synchronizing them to customers, suppliers, channels, and partners. Supports automated synchronization of configuration data between manufacturers and customer instances. Enables customers, suppliers, channels, and partners to run specific processes before synchronizing tasks with their manufacturers. See Exploring Manufacturing Commercial Operations for more information.
Yokohama	Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature. Transform emails into interactions rather than cases with email interactions. Enable the dealer and sales promotion framework and its user role and responsibilities. Configure the Manufacturing Commercial Operations plugins. See Exploring Manufacturing Commercial Operations for more information.
Zurich	No updates for this release.