--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined Now Assist for Collaborative Work Management (CWM) release notes for upgrades from Washington DC to Zurich # Combined Now Assist for Collaborative Work Management (CWM) release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Now Assist for Collaborative Work Management (CWM) from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Collaborative Work Management (CWM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Collaborative Work Management (CWM). {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Generate acceptance criteria for CWM stories](https://servicenow-staging.fluidtopics.net/access?context=generate-acceptance-criteria-for-stories-in-cwm&family=zurich&ft:locale=en-US) : Generate clear, consistent acceptance criteria for user stories with the acceptance criteria generation skill. By using story details as context and predefined templates, the skill helps you generate acceptance criteria in a format that aligns with your organizational requirements. [Generate and improve content using open-text prompts](https://servicenow-staging.fluidtopics.net/access?context=generate-summarize-and-refine-content-of-docs-with-now-assist&family=zurich&ft:locale=en-US) : Help improve your content and productivity with the ability to enter custom prompts directly in the Docs, alongside the Summarize, Elaborate, and Shorten options. Generate content with Now Assist for CWM directly in your Docs. In addition, summarize existing sections, elaborate where needed, and refine drafts. [New third-party AI model provider options available for all Now Assist applications](https://servicenow-staging.fluidtopics.net/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Collaborative Work Management (CWM) features. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__22} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | **[Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). **[Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Some Now Assist skills are turned on by default](https://servicenow-staging.fluidtopics.net/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Collaborative Work Management (CWM) features or functionality were removed. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Collaborative Work Management (CWM) features or functionality were deprecated. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Collaborative Work Management (CWM). {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__52} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Install Now Assist for CWM by requesting it from the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__72} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Collaborative Work Management (CWM), such as specific requirements or compliance levels. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__92} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-nowassistforcollaborativeworkmanagementcwm-summary__entry__102} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * In Zurich Patch 4, some Now Assist are now turned on by default. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Help increase the efficiency of your teams using the generative AI capabilities of Now Assist for CWM. See [Now Assist for CWM](https://servicenow-staging.fluidtopics.net/access?context=now-assist-for-cwm-landing&family=zurich&ft:locale=en-US) for more information. | [ ]