--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined Now Assist for Operational Sustainability Management Management release notes for upgrades from Washington DC to Zurich # Combined Now Assist for Operational Sustainability Management Management release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Now Assist for Operational Sustainability Management Management from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Operational Sustainability Management Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Operational Sustainability Management Management. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | **[Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Use agentic workflows Now Assist for ESG](https://servicenow-staging.fluidtopics.net/access?context=use-agentic-ai-in-now-assist-for-esg-management&family=zurich&ft:locale=en-US) : The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use. **[Zurich Patch 1](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)** [Extract data from utility invoices](https://servicenow-staging.fluidtopics.net/access?context=extract-data-from-utility-invoices&family=zurich&ft:locale=en-US) : Now Assist for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights: * Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency. * Automate data collection by eliminating manual data entry and reducing errors. * Integrate extracted data with ESG metric workflows for a seamless experience. * Scale your operations with an enterprise-scale solution that handles large volumes of data. * Confirm compliance and transparency with built-in audit features that support reporting requirements. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Operational Sustainability Management Management features. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__22} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | **[Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : **[Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** : : | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Operational Sustainability Management Management features or functionality were removed. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Operational Sustainability Management Management features or functionality were deprecated. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Operational Sustainability Management Management. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__52} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Install Now Assist for Operational Sustainability by requesting it from the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Operational Sustainability Management Management we have noted them here. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Operational Sustainability Management Management we have noted them here. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__72} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Operational Sustainability Management Management, such as specific requirements or compliance levels. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Operational Sustainability Management Management we have noted them here. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__92} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Operational Sustainability Management Management we have noted them here. {#dfrn3-nowassistforoperationalsustainabilitymanagementmanagement-summary__entry__102} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions. Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices. See [Now Assist for ESG](https://servicenow-staging.fluidtopics.net/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) for more information. | [ ]