--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined Now Assist for Operational Technology Service Management (OTSM) release notes for upgrades from Washington DC to Zurich # Combined Now Assist for Operational Technology Service Management (OTSM) release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Now Assist for Operational Technology Service Management (OTSM) from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Operational Technology Service Management (OTSM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Operational Technology Service Management (OTSM). {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | **Early Availability** [Summarize an OT incident](https://servicenow-staging.fluidtopics.net/access?context=summarize-ot-incident-now-assist&family=zurich&ft:locale=en-US) : Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident. [Generate resolution notes](https://servicenow-staging.fluidtopics.net/access?context=generate-resolution-notes-ot-incident&family=zurich&ft:locale=en-US) : Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident. [Generate OT KB articles](https://servicenow-staging.fluidtopics.net/access?context=agent-ot-knowledge-generator&family=zurich&ft:locale=en-US) : Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information: * Site * OT Device * Equipment model entity * Summarization * Resolution notes * KB Base * Author | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Operational Technology Service Management (OTSM) features. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__22} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were removed. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were deprecated. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Operational Technology Service Management (OTSM). {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__52} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Install Now Assist for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://servicenow-staging.fluidtopics.net/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__72} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__92} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-nowassistforoperationaltechnologyservicemanagementotsm-summary__entry__102} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Australia * Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill. * Help save time by automatically updating the resolution notes for an OT incident. * Generate a KB article when an OT incident is resolved by using an agentic workflow. See [Now Assist for OTSM](https://servicenow-staging.fluidtopics.net/access?context=now-assist-for-operational-technology-service-management&family=zurich&ft:locale=en-US) for more information. | [ ]