---
sourceDocument: zurich Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - zurich Combined Product Files

ft:clusterId :

    - delta3zw

bundleId :

    - delta3zw


---

# Combined Now Assist for Retail Service Management (RSM) release notes for upgrades from Washington DC to Zurich

# Combined Now Assist for Retail Service Management (RSM) release notes for upgrades from Washington DC to Zurich {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 9, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Consolidated page of all release notes for Now Assist for Retail Service Management (RSM) from Washington DC to Zurich.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Retail Service Management (RSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist for Retail Service Management (RSM) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__2}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## New features

Between your current release family and Zurich, new features were introduced for Now Assist for Retail Service Management (RSM).  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__12}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | [Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) |
[ ]

## Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for Retail Service Management (RSM) features.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__22}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | **[Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) :   Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). |
[ ]

## Removed

Between your current release family and Zurich, some Now Assist for Retail Service Management (RSM) features or functionality were removed.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__32}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Zurich, some Now Assist for Retail Service Management (RSM) features or functionality were deprecated.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__42}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Now Assist for Retail Service Management (RSM).  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__52}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | The Now Assist for RSM plugin is available with activation of com.sn.now.platform plugin. For more information, see [Install Now Assist plugins](https://servicenow-staging.fluidtopics.net/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Now Assist for Retail Service Management (RSM) we have noted them here.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__62}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Retail Service Management (RSM) we have noted them here.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__72}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Now Assist for Retail Service Management (RSM), such as specific requirements or compliance levels.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__82}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Now Assist for Retail Service Management (RSM) we have noted them here.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__92}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Now Assist for Retail Service Management (RSM) we have noted them here.  
{#dfrn3-nowassistforretailservicemanagementrsm-summary__entry__102}

| Release | Release notes |
|-|-|
| Washington DC | No updates for this release. |
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | [Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Enable retail store support agents to use the store inquiry Al agent to: * Search multiple knowledge sources to generate clear, traceable responses and flag uncertain cases for human review. * Improve with every resolved query and seamlessly fit into HQ workflows with tailored suggestions. |
[ ]