--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined Now Assist for Sales Force Automation (SFA) release notes for upgrades from Washington DC to Zurich # Combined Now Assist for Sales Force Automation (SFA) release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for Now Assist for Sales Force Automation (SFA) from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Sales Force Automation (SFA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Sales Force Automation (SFA) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Sales Force Automation (SFA). {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)[Use agentic workflows](https://servicenow-staging.fluidtopics.net/access?context=using-agentic-worklflows-in-lead-management&family=yokohama&ft:locale=en-US) : The Help nurture new leads agentic workflow works with a team of AI agents to assist the sales agents to manage the life cycle of leads, either independently or under supervision.{#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__21} | Workflow name | Description | Available AI agents | |-|-|-| | Help nurture new leads | * Outlines the steps required to engage the lead with the sales agent. * Sends initial outreach and follow-up emails. * Retrieves emails, classifies the intent, and routes it to the right sales agent to take action. * Schedules, reschedules, or deletes the appointments based on sales agent availability. * Manages the leads who want to opt out or uninterested. | * Lead outreach AI agent * Inbound email AI agent * Appointment management AI agent * Lead disinterest AI agent | [Table 1. Available workflows for lead management AI agents for the AI agent collection] | | Zurich | **[Zurich Patch 2](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-2&family=zurich&ft:locale=en-US)** [Use agentic workflows](https://servicenow-staging.fluidtopics.net/access?context=using-agentic-worklflows-in-lead-management&family=zurich&ft:locale=en-US) : The Help nurture new leads agentic workflow works with a team of AI agents to assist the sales agents to manage the life cycle of leads, either independently or under supervision.{#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__29} | Workflow name | Description | Available AI agents | |-|-|-| | Help nurture new leads | * Outlines the steps required to engage the lead with the sales agent. * Sends initial outreach and follow-up emails. * Retrieves emails, classifies the intent, and routes it to the right sales agent to take action. * Schedules, reschedules, or deletes the appointments based on sales agent availability. * Manages the leads who want to opt out or uninterested. | * Lead outreach AI agent * Inbound email AI agent * Appointment management AI agent * Lead disinterest AI agent | [Table 2. Available workflows for lead management AI agents for the AI agent collection] | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Sales Force Automation (SFA) features. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__34} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | **[Yokohama Patch 11](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://servicenow-staging.fluidtopics.net/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. : | | Zurich | **[Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Sales Force Automation (SFA) features or functionality were removed. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__44} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Sales Force Automation (SFA) features or functionality were deprecated. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__54} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Sales Force Automation (SFA). {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__64} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | Now Assist features are available with activation of com.sn.now.platform plugin. For more information, see [Install Now Assist plugins](https://servicenow-staging.fluidtopics.net/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). | | Zurich | Now Assist features are available with activation of com.sn.now.platform plugin. For more information, see [Install Now Assist plugins](https://servicenow-staging.fluidtopics.net/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Sales Force Automation (SFA) we have noted them here. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__74} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | The Now Assist for SFA application requires the Sales Development AI agents. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Sales Force Automation (SFA) we have noted them here. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__84} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Sales Force Automation (SFA), such as specific requirements or compliance levels. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__94} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Sales Force Automation (SFA) we have noted them here. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__104} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Sales Force Automation (SFA) we have noted them here. {#dfrn3-nowassistforsalesforceautomationsfa-summary__entry__114} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * Now Assist for Sales Force Automation (SFA) application packages ServiceNow® platform AI capabilities to deliver AI-powered insights and automation to drive faster, smarter sales and order processes. See [Now Assist for SOM](https://servicenow-staging.fluidtopics.net/access?context=now-assist-for-sales-and-order-management-som&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 2](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Enable sales agents to use the Help nurture new leads agentic workflow to: * Proactively engage with initial leads * Book an appointment/demo to qualify a lead * Identify opt-outs and disinterest for lead disqualification See [Now Assist for SOM](https://servicenow-staging.fluidtopics.net/access?context=now-assist-for-sales-and-order-management-som&family=zurich&ft:locale=en-US) for more information. | [ ]