--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined Now Assist for Workplace Service Delivery (WSD) release notes for upgrades from Washington DC to Zurich # Combined Now Assist for Workplace Service Delivery (WSD) release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for Now Assist for Workplace Service Delivery (WSD) from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Workplace Service Delivery (WSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Workplace Service Delivery (WSD) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for Workplace Service Delivery (WSD). {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | **[Yokohama Patch 6](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US)** [Optimize cleaning activities agentic workflow](https://servicenow-staging.fluidtopics.net/access?context=optimize-cleaning-activities-agent&family=yokohama&ft:locale=en-US) : Use the Optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created. [Automate map updates agentic workflow](https://servicenow-staging.fluidtopics.net/access?context=automate-map-updates-agent-ai&family=yokohama&ft:locale=en-US) : Use the Automate map updates AI agentic workflow to configure the map during bulk updates to Indoor Mapping. The Map Admin Agent autonomously retrieves the sources for the CAD file and resumes the import task. If the correct source isn't found, the agent moves the task to the Waiting user input state. | | Zurich | [Zurich Patch 1](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) [Optimize cleaning activities agentic workflow](https://servicenow-staging.fluidtopics.net/access?context=optimize-cleaning-activities-agent&family=zurich&ft:locale=en-US) : Use the optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for Workplace Service Delivery (WSD) features. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__22} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | **[Yokohama Patch 11](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://servicenow-staging.fluidtopics.net/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. : | | Zurich | **[Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | [ ] ## Removed Between your current release family and Zurich, some Now Assist for Workplace Service Delivery (WSD) features or functionality were removed. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for Workplace Service Delivery (WSD) features or functionality were deprecated. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Workplace Service Delivery (WSD). {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__52} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | Install Now Assist for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. | | Zurich | Install Now Assist for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://servicenow-staging.fluidtopics.net/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__72} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Workplace Service Delivery (WSD), such as specific requirements or compliance levels. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__92} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-nowassistforworkplaceservicedeliverywsd-summary__entry__102} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Help map admins configure the map during bulk updates to Indoor Mapping using the Automate map updates AI agentic workflow. * Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the Optimize cleaning activities AI agentic workflow. Yokohama Patch 3 * Manage temporary space closures AI agentic workflow for emergency meeting room maintenance. This team of AI agents block a space for maintenance and move any existing reservations from the blocked room to a new location. * Help manage workplace reservations for updating existing event planning reservations. This team of AI agents retrieve the reservation from workplace case details, analyze the reservation, and update the workplace case notes. See [Now Assist for Workplace Service Delivery (WSD)](https://servicenow-staging.fluidtopics.net/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US): Review changes to Now Assist usage measurement. [Zurich Patch 1](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Help map admins configure the map during bulk updates to Indoor Mapping using the automate map updates agentic workflow. * Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the optimize cleaning activities agentic workflow. See [Now Assist for Workplace Service Delivery (WSD)](https://servicenow-staging.fluidtopics.net/access?context=now-assist-wsd-landing&family=zurich&ft:locale=en-US) for more information. | [ ]