--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined Now Assist in Document Intelligence release notes for upgrades from Washington DC to Zurich # Combined Now Assist in Document Intelligence release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Consolidated page of all release notes for Now Assist in Document Intelligence from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Document Intelligence to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistindocumentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | **[Yokohama Patch 6](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US)** [LLM selection for use cases](https://servicenow-staging.fluidtopics.net/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Configure a different LLM to generate predictions for extraction and Q\&A use cases. [New third-party AI model provider options available for all Now Assist applications](https://servicenow-staging.fluidtopics.net/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. **[Yokohama Patch 3](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US)** [Document and visual insights AI agent](https://servicenow-staging.fluidtopics.net/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Use an AI agent to help process the tasks that analyze and extract data from documents and images. [Full automation for document data extraction](https://servicenow-staging.fluidtopics.net/access?context=turn-on-full-automation-for-document-extraction-na&family=yokohama&ft:locale=en-US) : Automatically extract the document data and process the document task without agent review. [Data extraction from accounts payable (AP) invoices](https://servicenow-staging.fluidtopics.net/access?context=exploring-now-assist-apo&family=yokohama&ft:locale=en-US) : Extract data from invoices with Now Assist for APO. [Document chat in Virtual Agent](https://servicenow-staging.fluidtopics.net/access?context=upload-documents-na-va&family=yokohama&ft:locale=en-US) : Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content. [Attachment summarization in ITSM](https://servicenow-staging.fluidtopics.net/access?context=cust-now-assist-itsm-skill&family=yokohama&ft:locale=en-US) : View the summaries of attachments with the record summary in ITSM. **[Early Availability](https://servicenow-staging.fluidtopics.net/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US)** [Document extraction](https://servicenow-staging.fluidtopics.net/access?context=extract-document-data-with-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Extract the data from documents by using LLMs to provide the recommended field values. [Document Q\&A](https://servicenow-staging.fluidtopics.net/access?context=review-document-qnas-with-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Use generative AI to find the answers to the predefined questions in a document. [Setting up use cases for Now Assist in Document Intelligence](https://servicenow-staging.fluidtopics.net/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Set up Document Intelligence use cases to enable agents to use the document extraction and document Q\&A skills. | | Zurich | **[Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Open document in a new tab](https://servicenow-staging.fluidtopics.net/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : View a test document in a larger workspace on a separate browser tab during use case setup. [Image captioning in Knowledge Center](https://servicenow-staging.fluidtopics.net/access?context=knowledge-center&family=zurich&ft:locale=en-US) : Extract information from images to support accessibility captioning in knowledge base articles. [Document and visual insights AI agent enhancements](https://servicenow-staging.fluidtopics.net/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage features that enable you to use the document and visual insights AI agent with selected LLMs to upload files, extract information without a predefined use case, and display results in a dedicated document view. * Select an LLM for the AI agent to use when processing documents and images. * Now LLM Service is not an available option for LLM selection. * Prompt the AI agent to upload a file to process. * View the results of the AI agent actions in a document view screen. **[Zurich Patch 1](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)** [Document Intelligence for Now Assist Skill Kit](https://servicenow-staging.fluidtopics.net/access?context=add-document-intelligence&family=zurich&ft:locale=en-US) : Use document and visual intelligence to leverage extraction, question answering, and summarization capabilities for a skill created with Now Assist Skill Kit. [Language model selection](https://servicenow-staging.fluidtopics.net/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Select the language for a use case to help the optical character recognition (OCR) model to detect text in the document and image files. [Image mode selection for use cases](https://servicenow-staging.fluidtopics.net/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Turn on image mode to process images more efficiently for use cases that use a multimodal AI model. [Model provider flexibility at the use case level](https://servicenow-staging.fluidtopics.net/access?context=llms-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Choose a model provider at the use case level, including a Now Assist default option that uses the instance-level model selected in AI Control Tower. [Information extraction for Operational Sustainability Risk Management](https://servicenow-staging.fluidtopics.net/access?context=filter-citations-and-authority-documents-for-esg&family=zurich&ft:locale=en-US) : Extract ESG-related information from invoices to support Operational Sustainability Risk Management initiatives and regulatory compliance. [Improved security for the document and visual insights AI agent](https://servicenow-staging.fluidtopics.net/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. **[Early Availability](https://servicenow-staging.fluidtopics.net/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US)** [New third-party AI model provider options available for all Now Assist applications](https://servicenow-staging.fluidtopics.net/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist in Document Intelligence features. {#dfrn3-nowassistindocumentintelligence-summary__entry__22} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | **[Yokohama Patch 11](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://servicenow-staging.fluidtopics.net/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. : **[Yokohama Patch 6](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US)** [Document and visual insights AI agent enhancements](https://servicenow-staging.fluidtopics.net/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Generate a summary of document and image attachments with the document and visual insights AI agent. | | Zurich | **[Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)** [Changes to Now Assist usage measurement](https://servicenow-staging.fluidtopics.net/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : **[Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)** [Changes to limitations](https://servicenow-staging.fluidtopics.net/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The page count limit decreases to 20 pages per file for an extraction based on a use case with a table defined. : **[Zurich Patch 1](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)** [Merged skills](https://servicenow-staging.fluidtopics.net/access?context=now-assist-document-extraction&family=zurich&ft:locale=en-US) : Document data extraction and document Q\&A capabilities are available in a single Extract information from documents skill. * The Extract information from documents skill is available in the list of Platform skills in the Now Assist Admin console. * Data extraction and document Q\&A capabilities can be set up for the same use case. * Agents can review the AI predictions for the fields, tables, and questions in the same task. [Document and visual insights AI agent enhancements](https://servicenow-staging.fluidtopics.net/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage added tools that enable the AI agent to display the extracted data and to look up existing use cases or create use cases based on descriptions and document attachments. [Changes to limitations](https://servicenow-staging.fluidtopics.net/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The limitations set for Now Assist in Document Intelligence properties are updated to support processing larger documents. * DOCX files are supported for information extraction. * The page count limit is 200 pages per file If image mode is turned off for the use case. If image mode is turned on, the page count limit is 10 pages per file. * The file size limit is 20 MB. | [ ] ## Removed Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were removed. {#dfrn3-nowassistindocumentintelligence-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * The Document extraction skill has been removed from the list of Platform skills in the Now Assist Admin console. * The Document Q\&A skill has been removed from the list of Platform skills in the Now Assist Admin console. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were deprecated. {#dfrn3-nowassistindocumentintelligence-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__52} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * For more information, see [Configuring Now Assist in Document Intelligence](https://servicenow-staging.fluidtopics.net/access?context=docintel-configuring-now-assist&family=yokohama&ft:locale=en-US). | | Zurich | Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * For more information, see [\[Placeholder link text to key bundle-platai.docintel-configuring-now-assist\]](https://servicenow-staging.fluidtopics.net/access?context=docintel-configuring-now-assist&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | | Zurich | Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__72} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-nowassistindocumentintelligence-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | : | [ ] ## Localization information If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__92} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | **Zurich Patch 1** [Support for files in multiple languages](https://servicenow-staging.fluidtopics.net/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Process files with text in multiple languages, including Simplified Chinese and Japanese. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__102} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 6](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Summarize the content in document and image attachments with the document and visual insights AI agent. * Choose a large language model (LLM) to generate predictions for extraction and Q\&A (question \& answer) use cases. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Yokohama Patch 3](https://servicenow-staging.fluidtopics.net/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images. * Streamline document data extraction by automating document tasks. * Use Virtual Agent to ask questions about the document content. * Extract the data from invoices with Now Assist for Accounts Payable Operations (APO). [Early Availability](https://servicenow-staging.fluidtopics.net/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US) * Speed up your document processing workflows and quickly extract the text and tables from your documents. * Save time looking for the information that you need in a document, and quickly find the answers to predefined questions. See [Now Assist in Document Intelligence](https://servicenow-staging.fluidtopics.net/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 5](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * View a test document in a larger workspace on a separate browser tab during use case setup. * Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Zurich Patch 1](https://servicenow-staging.fluidtopics.net/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Leverage document data extraction and document Q\&A capabilities in a single Extract information from documents skill. * Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in Now Assist Skill Kit. * Choose the language for a use case to help the optical character recognition (OCR) model better detect the text to extract from your files. * Extract information from files with text written in Simplified Chinese or Japanese. * Extract information from documents for Operational Sustainability Management (Operational Sustainability Risk Management) workflows. [Early Availability](https://servicenow-staging.fluidtopics.net/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [\[Placeholder link text to key bundle-platai.docintel-nowassist-landing\]](https://servicenow-staging.fluidtopics.net/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US) for more information. | [ ]