--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-washingtondc-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zw bundleId : - delta3zw --- # Combined Operational Technology Request Management release notes for upgrades from Washington DC to Zurich # Combined Operational Technology Request Management release notes for upgrades from Washington DC to Zurich {#ariaid-title1} * Release version: Zurich * * Updated July 9, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Operational Technology Request Management from Washington DC to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Request Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Operational Technology Request Management. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__12} | Release | Release notes | |-|-| | Washington DC | [Create catalog items for your OT Service Catalog](https://servicenow-staging.fluidtopics.net/access?context=create-catalog-item&family=washingtondc&ft:locale=en-US) : Create a catalog item for the OT Service Catalog using the catalog builder so that other users can submit OT requests that are categorized by catalog item. [Create fulfillment flows that can fulfill an OT request](https://servicenow-staging.fluidtopics.net/access?context=create-a-fulfillment-flow-ot-request&family=washingtondc&ft:locale=en-US) : Create a fulfillment flow that catalog items follow to fulfill an OT request. Fulfillment flows for catalog items in the OT Service Catalog include catalog tasks. [Create an OT request](https://servicenow-staging.fluidtopics.net/access?context=create-ot-service-request-industrial-workspace&family=washingtondc&ft:locale=en-US) : Once Operational Technology Request Management is configured, create OT requests in the Industrial Workspace to address a product or service needed for an OT device or incident. [Manage your OT requests and catalog tasks in the Industrial Workspace](https://servicenow-staging.fluidtopics.net/access?context=operational-technology-request-management-lists-in-industrial-workspace&family=washingtondc&ft:locale=en-US) : View and access OT requests and catalog tasks in the Industrial Workspace list view under the OT Request and the OT Task modules respectively. | | Xanadu | [Create catalog items for your OT Service Catalog](https://servicenow-staging.fluidtopics.net/access?context=create-catalog-item&family=xanadu&ft:locale=en-US) : Create a catalog item for the OT Service Catalog using the catalog builder so that other users can submit OT requests that are categorized by catalog item. [Create fulfillment flows that can fulfill an OT request](https://servicenow-staging.fluidtopics.net/access?context=create-a-fulfillment-flow-ot-request&family=xanadu&ft:locale=en-US) : Create a fulfillment flow that catalog items follow to fulfill an OT request. Fulfillment flows for catalog items in the OT Service Catalog include catalog tasks. [Create an OT request](https://servicenow-staging.fluidtopics.net/access?context=create-ot-service-request-industrial-workspace&family=xanadu&ft:locale=en-US) : Once Operational Technology Request Management is configured, create OT requests in the Industrial Workspace to address a product or service needed for an OT device or incident. [Manage your OT requests and catalog tasks in the Industrial Workspace](https://servicenow-staging.fluidtopics.net/access?context=operational-technology-request-management-lists-in-industrial-workspace&family=xanadu&ft:locale=en-US) : View and access OT requests and catalog tasks in the Industrial Workspace list view under the OT Request and the OT Task modules respectively. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Operational Technology Request Management features. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__22} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Operational Technology Request Management features or functionality were removed. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__32} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Operational Technology Request Management features or functionality were deprecated. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__42} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Request Management. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__52} | Release | Release notes | |-|-| | Washington DC | Operational Technology Request Management is included with the Industrial Workspace Common. No additional plugins are needed. | | Xanadu | Operational Technology Request Management is included with the Industrial Workspace Common. No additional plugins are needed. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__62} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__72} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Request Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__82} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__92} | Release | Release notes | |-|-| | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__102} | Release | Release notes | |-|-| | Washington DC | * Manage multiple catalog requests efficiently with a single view in the Industrial Workspace. * Encourage transparency, expedite request processes, and minimize delays with automatic notifications and approvals. * Maintain the products and services menu that you can use to create and update catalog requests. See [Operational Technology Request Management](https://servicenow-staging.fluidtopics.net/access?context=operational-technology-request-management-landing-page&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | * Manage multiple catalog requests efficiently with a single view in the Industrial Workspace. * Encourage transparency, expedite request processes, and minimize delays with automatic notifications and approvals. * Maintain the products and services menu that you can use to create and update catalog requests. See [Operational Technology Request Management](https://servicenow-staging.fluidtopics.net/access?context=operational-technology-request-management-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]