Combined Usage Insights release notes for upgrades from Washington DC to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Usage Insights to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	The Usage Insights module is moved under Platform Analytics. Custom user properties must be reconfigured. Default country and user consent policies are updated to No Consent Required. The Usage Insights UI and navigation structure are reworked.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Usage Insights.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Added filtering capability to all analytics pages Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available. Configurable user properties Filter usage data by custom user groups across all Usage Insights pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to Usage Insights. Granular event filtering Filter event data using event properties to provide more specific and actionable insights into your data. User information added to events The number of unique users who performed an action visible next to the total occurrences of the event.
Zurich	Analytics overlay experience Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay. UXA-PA integration enhancements Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder.

Changes

Between your current release family and Zurich, some changes were made to existing Usage Insights features.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	New custom user property configuration An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI. Country consent policies are set by default to No Consent Required Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies. Longer user history Detailed data for users and sessions extended to two years. Optimized the way metrics are calculated Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases. Client page load and Full page load aggregated in the same visualization All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Usage Insights features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Automatic actions in the mobile app, including tap and swap. Filtering by crashed/offline sessions in mobile applications. Option to tag/favorite for users/sessions. Geographic map view of sessions. Users flow Insights
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Usage Insights features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Usage Insights.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Usage Insights is a ServiceNow AI Platform feature that is activated by default.
Zurich	Usage Insights is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Usage Insights we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Customer must use ADC v3 to access the new Usage Insights experience. Customers on ADC v2 will have access to the Xanadu version of Usage Insights.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Usage Insights we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects: Voiceover for navigation paths Color patterns for time series and pie visualizations Data table for time series and pie visualizations
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Usage Insights we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Usage Insights we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Access analytics more quickly across tracked ServiceNow applications in the redesigned UI. Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup. Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property. See User Experience Analytics for more information.
Zurich	Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay. Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events. See User Experience Analytics for more information.