Combined User Experience Analytics release notes for upgrades from Washington DC to Zurich

  • Release version: Zurich
  • Updated June 16, 2026
  • 3 minutes to read

    • Consolidated page of all release notes for User Experience Analytics from Washington DC to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family User Experience Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading User Experience Analytics to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Washington DC
    • Users can opt out of basic tracking.
    • A funnel data visualization is available for Usage Insights data sources.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for User Experience Analytics.

    Release Release notes

    Washington DC
    Platform Analytics integration
    Improved query capabilities for Platform Analytics integration
    Funnels UIB component
    Enable users to view funnels created in the Usage Insights dashboard.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing User Experience Analytics features.

    Release Release notes

    Washington DC
    Basic tracking
    Basic tracking is disabled when the user opts out.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some User Experience Analytics features or functionality were removed.

    Release Release notes

    Washington DC

    User Experience Analytics API version 2.1.4 has been withdrawn from store.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some User Experience Analytics features or functionality were deprecated.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate User Experience Analytics.

    Release Release notes

    Washington DC

    Usage Insights is a ServiceNow AI Platform feature that is active by default.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Washington DC

    To optimize your Usage Insights, use either a Google Chrome or Apple Safari browser.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for User Experience Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Washington DC
    • Users can view funnels created in the Usage Insights dashboard
    • Integration with Platform Analytics

    See User Experience Analytics old landing page for more information.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.