Combined Adoption Services release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Adoption Services Release Notes for Upgrades from Xanadu to Zurich

    This consolidated guide provides ServiceNow customers with an integrated view of Adoption Services release notes from the Xanadu through Zurich releases. It is designed to help you prepare for upgrading Adoption Services by summarizing new features, changes, and important upgrade information across these releases. The notes clarify when no updates were made for specific releases to streamline your review process.

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    Key Features

    • Guided Setup Enhancements (Yokohama): App owners can create additional tasks within Guided Setup using page macroponents, accessible and executable by admins. New steps can be added to ongoing guided setups during the Playbook Experience.
    • Guided Setup Player Improvements (Xanadu & Yokohama): The Guided Setup player was upgraded to use the Playbooks backend, providing admins with enhanced capabilities and a more streamlined, visually improved UI. Features include conditional flows and the ability to assign or transfer tasks to relevant users, enable mandatory steps, and run guided setups multiple times.
    • Help Center and Embedded Help (Yokohama): The Help Center now includes a "What's New" navigation panel across all experiences, with configuration support for classic and custom pages. Embedded Help supports importing non-English content without overriding previous language uploads.
    • Guided Tours (Yokohama): Creation, editing, and deletion of Guided Tours are now supported from any scoped application, including the ServiceNow AI Platform, with support for dark and light themes.
    • Activation: Adoption Services is active by default as part of the ServiceNow AI Platform from Xanadu onward, requiring no additional activation steps.

    Key Changes

    • Guided Setup now uses the Playbooks backend for both creation and execution, enabling advanced workflow capabilities such as conditional flows and multi-run features.
    • Admin roles are required to assign, transfer, or enforce mandatory Guided Setup steps, enhancing control over task execution.
    • Help Center enhancements improve user experience with updated UI and navigation features, though some features are limited to Polaris users.

    Upgrade Considerations

    Before upgrading to Zurich, review and complete any pre- and post-upgrade tasks to ensure a smooth transition. Note that no significant updates or removals were introduced in the Zurich release for Adoption Services.

    Additional Notes

    • There were no deprecations, removals, or changes to browser, localization, or accessibility requirements between Xanadu and Zurich.
    • Highlights include the adoption of the Playbooks-powered Guided Setup player and enhanced user experience features starting from the Xanadu and Yokohama releases.

    Consolidated page of all release notes for Adoption Services from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Adoption Services to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Adoption Services.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Guided Setup
    Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.
    Add new steps to guided setups in progress during Playbook Experience.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Adoption Services features.

    Release Release notes

    Xanadu
    [Placeholder link text to key guided-setup]
    Use the new Guided Setup player process backend powered by the Playbooks backend. App development team admins that create Guided Setups for their products now have all capabilities that are part of the Playbooks. This change creates a similar Guided Setup player experience with new visual enhancements to the UI.
    Create a guided setup
    Use the new capabilities offered with the Playbooks (PAD) backend to define the activities that PAD can support in addition to the existing activities of the Guided Setup builder. For example, you can use Conditional Flow, which would be introduced in the Guided Setup flow.

    Yokohama
    Guided Setup
    Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.
    Set Guided Setup steps as mandatory by disabling the skip action.
    You can now run the Guided Setup player or builder multiple times.
    Select the multi-run feature while you’re configuring and executing the tasks multiple times.
    Help Center
    Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.
    This feature isn’t supported for non-Polaris users.
    Embedded Help
    Import non-English content without overriding the last uploaded language content.
    Guided Tours
    Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Adoption Services features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Adoption Services features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Adoption Services.

    Release Release notes

    Xanadu

    Adoption Services is a ServiceNow AI Platform feature that is active by default.

    Yokohama

    Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Adoption Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Adoption Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Adoption Services we have noted them here.

    Release Release notes

    Xanadu
    • Experience the new UI and features available in the Guided Setup builder powered by Playbooks.
    • Use the new Guided Setup player process, which is powered by Playbooks and provides a more streamlined experience and enhanced UI.

    See Adoption services for more information.

    Yokohama
    • Execute Guided Setup in every domain, with guided setup player roles.
    • Experience the Guided Tours in dark and light themes.
    • Execute Guided Tours from any scoped application route.
    • Explore the What's New feature that's available in Help Center for all experiences.
    • Use the new Help Center UI features that provide a more enhanced experience.
    • Explore the enhanced Guided Setup that support running it multiple times.

    See Adoption services for more information.

    Zurich

    		 No updates for this release.