--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Adoption Services release notes for upgrades from Xanadu to Zurich # Combined Adoption Services release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Adoption Services Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides ServiceNow customers with essential information about upgrading Adoption Services from the Xanadu release family through Yokohama to Zurich. It highlights new features, changes, activation details, accessibility improvements, and key enhancements that impact the user experience and administration of Adoption Services. Show full answer Show less ## New Features * **Yokohama:** * Ability for app owners to create additional Guided Setup tasks using page macroponent and for admins to execute them. * Enhanced Guided Setup experience with the option to add new steps during Playbook Experience. * **Zurich:** * Guided Tours are now prominently listed and managed within the Help Center, enhancing discoverability and user engagement. * Dynamic Guidance includes the `genaiadmin` role, improving role management for AI-driven guidance. * Introduction of the Coral theme as the default for new portals and experiences, providing a fresh, brand-neutral look with support for dark mode. * Onboarding modals adapt visually to the instance theme (dark, light, or coral) for a cohesive user interface. ## Changes * **Xanadu:** Transition to a new Guided Setup player powered by the Playbooks backend, offering a unified and visually enhanced UI experience. New capabilities such as Conditional Flow are introduced. * **Yokohama:** * Improved navigation and task management in Guided Setup, including task assignment, mandatory steps, and multi-run capabilities. * Help Center enhancements such as attachable/detachable panels with accessibility support and theme-adaptive Guided Tours. * Support for importing non-English Embedded Help content without overwriting previous language data. * **Zurich:** Guided Tours integration within Help Center for easier access and interaction, along with role enhancements for Dynamic Guidance. ## Activation and Requirements * Adoption Services is active by default across all release families (Xanadu, Yokohama, Zurich) and does not require explicit activation. * No additional browser or system requirements have been introduced or changed in these releases. ## Accessibility Enhancements * Guided Tours now include improved accessibility features such as descriptive page titles, keyboard assistance for required fields and UI controls, and screen reader support to ensure compliance and usability for all users. ## Practical Considerations for ServiceNow Customers * Review and complete all pre- and post-upgrade tasks specific to Adoption Services before upgrading to Zurich to ensure a smooth transition. * Leverage the enhanced Guided Setup and Guided Tours features to improve user onboarding and adoption within your organization. * Utilize the new Coral theme and onboarding modal improvements to create a consistent and modern user experience aligned with your branding strategy. * Take advantage of Dynamic Guidance's AI-powered assistance for proactive, voice-based, step-by-step guidance across platforms in Zurich. Consolidated page of all release notes for Adoption Services from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Adoption Services to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-adoptionservices-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Adoption Services. {#dfrn3-adoptionservices-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.Add new steps to guided setups in progress during Playbook Experience. | | Zurich | [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US) : Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Adoption Services features. {#dfrn3-adoptionservices-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [\[Placeholder link text to key guided-setup\]](https://www.servicenow.com/docs/access?context=guided-setup&family=xanadu&ft:locale=en-US) : Use the new Guided Setup player process backend powered by the Playbooks backend. App development team admins that create Guided Setups for their products now have all capabilities that are part of the Playbooks. This change creates a similar Guided Setup player experience with new visual enhancements to the UI. [Create a guided setup](https://www.servicenow.com/docs/access?context=create-guided-setup&family=xanadu&ft:locale=en-US) : Use the new capabilities offered with the Playbooks (PAD) backend to define the activities that PAD can support in addition to the existing activities of the Guided Setup builder. For example, you can use Conditional Flow, which would be introduced in the Guided Setup flow. | | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Choose from the playbook player and Next Experience and explore improved navigation across Guided Setup activities. [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.Set Guided Setup steps as mandatory by disabling the skip action.You can now run the Guided Setup player or builder multiple times.Select the multi-run feature while you're configuring and executing the tasks multiple times. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : The Help Center panel is now attachable and detachable from the header. You can also drag and resize it after you detach it. This feature is available with a keyboard, for accessibility support. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Guided Tours is now accessible in dark and light themes. This capability now inherits any theme-based color and scheme that you select. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.This feature isn't supported for non-Polaris users. [Embedded Help](https://www.servicenow.com/docs/access?context=embedded-help&family=yokohama&ft:locale=en-US) : Import non-English content without overriding the last uploaded language content. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform. | | Zurich | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. Easy discoverability of [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US). [Onboarding modals](https://www.servicenow.com/docs/access?context=next-experience-onboarding&family=zurich&ft:locale=en-US) : The images in the Onboarding modals now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience. | [ ] ## Removed Between your current release family and Zurich, some Adoption Services features or functionality were removed. {#dfrn3-adoptionservices-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Adoption Services features or functionality were deprecated. {#dfrn3-adoptionservices-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Adoption Services. {#dfrn3-adoptionservices-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Adoption Services is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don't need to activate this feature. Important: Adoption Services is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Adoption Services is active by default with the plugins. Do not activate this feature explicitly. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels. {#dfrn3-adoptionservices-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes | [ ] ## Localization information If there are specific localization considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Experience the new UI and features available in the Guided Setup builder powered by Playbooks. * Use the new Guided Setup player process, which is powered by Playbooks and provides a more streamlined experience and enhanced UI. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Execute Guided Setup in every domain, with guided setup player roles. * Experience the Guided Tours in dark and light themes. * Execute Guided Tours from any scoped application route. * Explore the What's New feature that's available in Help Center for all experiences. * Use the new Help Center UI features that provide a more enhanced experience. * Explore the enhanced Guided Setup that support running it multiple times. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. * Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. * Discover and select Guided Tours from the list that is available in Help Center. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information. | [ ]