Combined Advanced AI Search Management Tools release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 5 minutes to read
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    Summary of Combined Advanced AI Search Management Tools Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, new features, changes, and requirements for Advanced AI Search Management Tools from the Xanadu release through to the Zurich release. It is designed to assist customers in preparing for upgrades by summarizing all relevant enhancements and considerations across multiple release families.

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    New Features

    • AI Search Analytics Dashboard Enhancements:
      • Support for the Mobile Platform search application was added to the Search application interactive filter across multiple releases, enabling analysis of mobile search traffic.
      • The filter also allows analysis of search applications used in Recommended Actions, improving insight into search performance in targeted contexts.

    Changes

    • Date Range Filter Extension: The Date range interactive filter now provides access to search analytics data from the last 180 days, doubling the previous 90-day window for deeper trend analysis.
    • Dashboard UI Refresh: Performance metrics, trends, and related charts in the AI Search Analytics dashboard have been refreshed for a cleaner, more user-friendly visual experience.

    Removed and Deprecated Features

    No features or functionality were removed or deprecated between Xanadu and Zurich releases, ensuring continuity in tool capabilities.

    Activation and Installation

    Advanced AI Search Management Tools must be installed via the ServiceNow Store. Customers should request the application from the store and can refer to the ServiceNow Store version history for cumulative release notes and app availability.

    Additional Requirements

    To use Advanced AI Search Management Tools, the User Experience Analytics API application must be installed from the ServiceNow Store. This requirement has been consistent across all releases from Xanadu through Zurich.

    Other Considerations

    • Browser, Accessibility, and Localization: No changes or updates were introduced regarding browser compatibility, accessibility compliance, or localization throughout these releases.

    Key Outcomes for ServiceNow Customers

    • Gain improved visibility into search performance trends, including mobile search traffic and recommended action contexts, through enhanced interactive filters.
    • Leverage extended historical data access (180 days) for more comprehensive analytics and better-informed decision-making.
    • Benefit from a cleaner, more intuitive AI Search Analytics dashboard UI that facilitates easier data interpretation.
    • Ensure smooth upgrade and activation by confirming installation of the User Experience Analytics API application and acquiring the Advanced AI Search Management Tools app via the ServiceNow Store.

    Consolidated page of all release notes for Advanced AI Search Management Tools from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Advanced AI Search Management Tools release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Advanced AI Search Management Tools to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Advanced AI Search Management Tools.

    Release Release notes

    Xanadu
    AI Search Analytics dashboard
    The Search application interactive filter now supports the Mobile Platform search application.

    Yokohama
    Yokohama Patch 11
    AI Search Analytics analytics dashboard
    The Search application interactive filter now allows analysts to review performance metrics and trends for search applications used in Recommended Actions.
    Yokohama Patch 6
    AI Search Analytics analytics dashboard
    The Search application interactive filter now allows analysts to review performance metrics and trends for the Mobile Platform search application.

    Zurich
    Zurich Patch 4
    AI Search Analytics analytics dashboard
    The Search application interactive filter now allows analysts to review performance metrics and trends for search applications used in Recommended Actions.
    Zurich Patch 1
    AI Search Analytics analytics dashboard
    The Search application interactive filter now allows analysts to review performance metrics and trends for the Mobile Platform search application.

    Changes

    Between your current release family and Zurich, some changes were made to existing Advanced AI Search Management Tools features.

    Release Release notes

    Xanadu
    AI Search Analytics dashboard
    The Date range interactive filter now allows you to access data from the last 180 days, rather than the last 90 days.

    Yokohama
    Yokohama Patch 11
    AI Search Analytics analytics dashboard
    The performance metrics, trends, and charts for this dashboard have been refreshed to offer a cleaner visual experience.
    Yokohama Patch 6
    AI Search Analytics analytics dashboard
    The Date range interactive filter now enables you to access data from the last 180 days, rather than the last 90 days.

    Zurich
    Zurich Patch 4
    AI Search Analytics analytics dashboard
    The performance metrics, trends, and charts for this dashboard have been refreshed to offer a cleaner visual experience.
    Zurich Patch 1
    AI Search Analytics analytics dashboard
    The Date range interactive filter now enables you to access data from the last 180 days, rather than the last 90 days.

    Removed

    Between your current release family and Zurich, some Advanced AI Search Management Tools features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Advanced AI Search Management Tools features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Advanced AI Search Management Tools.

    Release Release notes

    Xanadu

    Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Advanced AI Search Management Tools we have noted them here.

    Release Release notes

    Xanadu

    You must have the User Experience Analytics API application installed from the ServiceNow Store in order to use Advanced AI Search Management Tools.

    Yokohama

    You must have the User Experience Analytics API application installed from the ServiceNow Store to use Advanced AI Search Management Tools.

    Zurich

    You must have the User Experience Analytics API application installed from the ServiceNow Store to use Advanced AI Search Management Tools.

    Browser requirements

    If any specific browser requirements were introduced or changed for Advanced AI Search Management Tools we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Advanced AI Search Management Tools, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Advanced AI Search Management Tools we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Advanced AI Search Management Tools we have noted them here.

    Release Release notes

    Xanadu
    • Analyze search trends from the preceding six months using the AI Search Analytics dashboard's Date range interactive filter.
    • Understand your mobile search traffic with support for the Mobile Platform search application in the AI Search Analytics dashboard's Search application interactive filter.

    See Advanced AI Search Management Tools for more information.

    Yokohama
    Yokohama Patch 11
    • Review performance metrics and trends more easily with an updated and refreshed dashboard UI.
    • Analyze performance metrics and trends for search applications used in Recommended Actions.
    Yokohama Patch 6
    • Analyze search trends from the preceding six months using the AI Search Analytics dashboard's Date range interactive filter.
    • Understand your mobile search traffic with support for the Mobile Platform search application in the AI Search Analytics dashboard's Search application interactive filter.

    See Advanced AI Search Management Tools for more information.

    Zurich
    Zurich Patch 4
    • Review performance metrics and trends more easily with an updated and refreshed dashboard UI.
    • Analyze performance metrics and trends for search applications used in Recommended Actions.
    Zurich Patch 1
    • Analyze search trends from the preceding six months using the AI Search Analytics dashboard's Date range interactive filter.
    • Understand your mobile search traffic with support for the Mobile Platform search application in the AI Search Analytics dashboard's Search application interactive filter.

    See Advanced AI Search Management Tools for more information.