Combined Advanced Work Assignment (AWA) release notes for upgrades from Xanadu to Zurich
Summarize
Summary of Combined Advanced Work Assignment (AWA) release notes for upgrades from Xanadu to Zurich
This consolidated release notes document guides ServiceNow customers through the Advanced Work Assignment (AWA) updates from the Xanadu release family through to Zurich. It helps you prepare for upgrading by summarizing new features, changes, activation requirements, browser compatibility, and other relevant details for AWA across these releases.
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New Features
- Zurich: Enables use of AWA without requiring an existing interaction or work item, specifically supporting inbox cards in Workspace.
- A new interaction record field was introduced to identify whether an interaction is related to a third-party provider.
Changes, Removed, and Deprecations
There are no reported changes, removals, or deprecations to AWA features between Xanadu and Zurich.
Activation and Plugin Requirements
- AWA is available as a ServiceNow AI Platform feature activated via the Glide Advanced Work Assignment plugin (
com.glide.awa). - To enable External Routing functionality, activate the External Routing Support plugin (
com.glide.awa-external).
Browser Requirements
- AWA does not support mobile devices, Internet Explorer, or Microsoft Edge (legacy).
- Supported browsers include Microsoft Edge - Chromium and other browsers listed in ServiceNow’s browser support documentation.
Additional Information
- No additional requirements, accessibility updates, or localization considerations were introduced from Xanadu through Zurich.
- Highlighted functionality includes the ability to use AWA with inbox cards in Workspace without an existing interaction or work item, enhancing workflow efficiency.
Consolidated page of all release notes for Advanced Work Assignment (AWA) from Xanadu to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment (AWA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.
Important information for upgrading Advanced Work Assignment (AWA) to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for Advanced Work Assignment (AWA).
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
|
Changes
Between your current release family and Zurich, some changes were made to existing Advanced Work Assignment (AWA) features.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Removed
Between your current release family and Zurich, some Advanced Work Assignment (AWA) features or functionality were removed.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some Advanced Work Assignment (AWA) features or functionality were deprecated.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Activation information
Review information on how to activate Advanced Work Assignment (AWA).
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see Activate Advanced Work Assignment. To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). |
Additional requirements
If any additional requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. |
Accessibility information
Review details on accessibility information for Advanced Work Assignment (AWA), such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Localization information
If there are specific localization considerations for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Zurich |
Use AWA with an inbox card in Workspace without an existing interaction or work item. See Advanced Work Assignment for more information. |