--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined AI Analytics release notes for upgrades from Xanadu to Zurich # Combined AI Analytics release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Analytics Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes page provides ServiceNow customers with comprehensive information about AI Analytics upgrades spanning from the Xanadu release family through to Zurich. It serves as a preparation guide for upgrades, highlighting new features, changes, and important upgrade tasks related to AI Analytics within the Now Assist suite. Show full answer Show less ## Key Features Introduced Between Xanadu and Zurich, significant new AI Analytics capabilities were introduced primarily in the Yokohama release, including: * **Usage and Adoption Tracking:** Monitor key indicators reflecting how Now Assist is being utilized and adopted across your organization. * **Custom Skill Details:** Access performance and usage metrics for custom skills via a predefined dashboard. * **AI Guardian Analytics:** Analyze the effectiveness of guardrails implemented through AI Guardian to maintain AI safety and compliance. * **User Search Analyzer:** Gain insights into search effectiveness within Now Assist self-service experiences, such as Virtual Agent. * **Now Assist Context Menu Analytics:** Track usage and performance of context menu actions within Now Assist. * **Now Assist Value Insights:** Measure estimated productivity and efficiency improvements driven by Now Assist capabilities. ## Changes to Existing Features The key change noted is the renaming of the **Overall Health** dashboard to **Usage and Adoption** in the Yokohama release, which now includes expanded indicators to better monitor Now Assist utilization. ## Upgrade and Activation Guidance * **Upgrade Process:** AI Analytics is installed or updated automatically when any Now Assist application is installed or upgraded. * **Support:** For installation or upgrade issues, customers should consult the relevant knowledge articles or open a ServiceNow Support case. * **Activation:** AI Analytics features become available upon activation of any Now Assist plugin from the ServiceNow Store. ## Additional Technical Information * **Browser Support:** AI Analytics supports major browsers including Google Chrome and Microsoft Edge. * **No Deprecated or Removed Features:** There were no removals or deprecations of AI Analytics features between Xanadu and Zurich. * **No Accessibility or Localization Updates:** No changes were noted in these areas across the releases. ## Practical Benefits for ServiceNow Customers Upgrading to the Zurich release family enables enhanced visibility into Now Assist adoption and performance, providing actionable insights to optimize AI-driven service delivery. Customers gain improved monitoring tools for custom AI skills and guardrail effectiveness, contributing to safer and more efficient AI implementations. The streamlined upgrade and activation process ensures minimal disruption and faster access to these analytics capabilities. Consolidated page of all release notes for AI Analytics from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Analytics to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aianalytics-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : AI Analytics is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) for steps that may address your issue. Otherwise, you can make a Support case. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for AI Analytics. {#dfrn3-aianalytics-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Usage and adoption](https://www.servicenow.com/docs/access?context=usage-and-adoption&family=yokohama&ft:locale=en-US) : Monitor key usage and adoption indicators of your Now Assist implementation. [Custom skill details](https://www.servicenow.com/docs/access?context=custom-skill-details&family=yokohama&ft:locale=en-US) : View usage and performance indicators of custom skills from the predefined custom skills dashboard page. [AI Guardian analytics](https://www.servicenow.com/docs/access?context=now-assist-guardian-analytics&family=yokohama&ft:locale=en-US) : Monitor the performance of guardrails enabled through AI Guardian. [User search analyzer](https://www.servicenow.com/docs/access?context=user-search-analyser&family=yokohama&ft:locale=en-US) : Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent. [Now Assist context menu analytics](https://www.servicenow.com/docs/access?context=now-assist-context-menu-analytics&family=yokohama&ft:locale=en-US). : Monitor the usage and performance of Now Assist context menu actions. [Now Assist value insights](https://www.servicenow.com/docs/access?context=now-assist-value-insights&family=yokohama&ft:locale=en-US) : Track the estimated efficiency and productivity gains enabled through Now Assist. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing AI Analytics features. {#dfrn3-aianalytics-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Overall health : The Overall health dashboard page has been renamed to Usage and Adoption. The new page includes more indicators on usage and adoption of Now Assist. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some AI Analytics features or functionality were removed. {#dfrn3-aianalytics-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some AI Analytics features or functionality were deprecated. {#dfrn3-aianalytics-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Analytics. {#dfrn3-aianalytics-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : AI Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : AI Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Analytics, such as specific requirements or compliance levels. {#dfrn3-aianalytics-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Analytics we have noted them here. {#dfrn3-aianalytics-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Track the usage and adoption of your Now Assist implementation. * Monitor the performance of guardrails enabled through AI Guardian. * Gain insights into the search performance in Now Assist self-service experiences. * Track the estimated efficiency and productivity gains enabled through Now Assist. See [Analyzing Now Assist performance](https://www.servicenow.com/docs/access?context=now-assist-analytics&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]