--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined AIOps LEAP release notes for upgrades from Xanadu to Zurich # Combined AIOps LEAP release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AIOps LEAP Release Notes for Upgrades from Xanadu to Zurich This consolidated guide assists ServiceNow customers in preparing for upgrading AIOps LEAP from the Xanadu release family through to Zurich. It details new features, changes, activations, and important considerations across these releases to ensure a smooth transition and enhanced use of the platform. Show full answer Show less ## New Features * **Incident Clustering and Summaries:** AIOps LEAP automatically categorizes IT incidents using descriptions and assignment groups, leveraging historical data to create actionable resolutions and consolidate incident information for improved decision-making. * **Automation Opportunities via Grouping:** Utilizing the ServiceNow Group Action Framework (GAF), incidents are grouped into clusters based on data such as work and resolution notes, identifying automation opportunities to generate resolution steps for future incidents. * **Automation Recommendations and Playbook Generation:** Frequent issues trigger automation recommendations and actionable playbooks derived from historical workflows. These playbooks build a knowledge base that supports collaboration and operational efficiency, even without formal playbook creation. * **Enhanced Opportunities Page:** Design improvements allow loading and selecting all automation opportunity cards efficiently. * **Third-Party AI Model Providers (Zurich):** In addition to Now LLM Service and Azure OpenAI, Google Gemini and AWS Claude are now available for generative AI skills and AI agents within AIOps LEAP. * **Coral Theme (Zurich):** The new default theme offers a fresh, brand-neutral visual experience with dark mode options for web and mobile interfaces. ## Changes * **Pinning Automation Opportunities:** Users can pin important automation opportunities for easy access and focused research. * **Automation Feedback and Tracking:** Feedback on resolution steps and playbooks is now supported, with activity tracking for better governance. * **Customizable Filters:** Filters on automation opportunity dashboards and playbooks can be tailored and persist after page refresh. * **Theme Enhancements:** The Coral theme enhances user experience across portals and mobile, introducing a modern look and dark theme option. ## Activation and Installation AIOps LEAP is available through the ServiceNow Store as part of **ServiceNow Otto for IT Operations Management (ITOM)**. Customers can activate AIOps LEAP via: * Workspaces by selecting AIOps LEAP and activating through the Now Assist Admin Workspace. * Now Assist Admin by navigating to ITOM and selecting Activate AIOps LEAP. Ensure proper installation of dependencies such as Now Assist for Platform and Now Assist for Creator (optional). For Zurich, **ServiceNow Otto for Creator** is required to enable playbook generation. ## Additional Considerations * **Accessibility:** The Coral theme includes a dark mode to improve readability and reduce eye strain. * **Localization:** No specific localization changes were introduced across releases. * **Removed and Deprecated Features:** No features were removed or deprecated from Xanadu through Zurich. * **Browser Requirements:** No changes in browser support were noted. ## Practical Benefits for ServiceNow Customers * Automated incident clustering and playbook creation improve incident resolution speed and operational efficiency. * Enhanced automation management, including pinning and feedback mechanisms, enables better tracking and refinement of automation workflows. * Expanded AI model options provide more flexibility and power in AI-driven operations. * The new Coral theme delivers a modern, user-friendly interface with accessibility improvements. * Clear activation paths and dependency requirements support straightforward deployment and upgrades. Consolidated page of all release notes for AIOps LEAP from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AIOps LEAP to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiopsleap-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Incident clustering and comprehensive summaries](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge. [Group incidents to create automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents. [Automation recommendations and playbook generation](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform. [Enhanced opportunities page](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : Enhancements \& Design changes to load all opportunities and enable to select all cards. | | Yokohama | [Enhanced opportunities page](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : Enhancements \& Design changes to load all opportunities and enable to select all cards. [Incident clustering and comprehensive summaries](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge. [Group incidents to create automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents. [Automation recommendations and playbook generation](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform. | | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing AIOps LEAP features. {#dfrn3-aiopsleap-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Pin automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can pin the automation opportunities required for ease of access and research. [Automation feedback and tracking](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can provide your feedback on the available resolution steps and playbooks. Each activity on the automation activity is tracked and recorded. [Filters for automation opportunities and playbooks](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can customize filters on the automation opportunity dashboard to filter them according your requirement for analysis. These filters are retained even when the page is refreshed. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some AIOps LEAP features or functionality were removed. {#dfrn3-aiopsleap-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some AIOps LEAP features or functionality were deprecated. {#dfrn3-aiopsleap-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Use one of the following steps to activate AIOps LEAP.{#dfrn3-aiopsleap-summary__entry__46} | Activate from | Steps | |-|-| | Workspaces | 1. Select Workspaces on top, select AIOps LEAP. 2. Select Now Assist Admin Workspace, select Activate. | | Now Assist Admin | 1. Select AdminNow Assist AdminNow Assist Skills 2. In the navigation pane, select ITOM. 3. Select Activate AIOps LEAP. | [Table 1. Activate AIOps LEAP] | | Yokohama | Activation information : Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Use one of the following steps to activate AIOps LEAP.{#dfrn3-aiopsleap-summary__entry__54} | Activate from | Steps | |-|-| | Workspaces | 1. Select Workspaces on top, select AIOps LEAP. 2. Select Now Assist Admin Workspace, select Activate. | | Now Assist Admin | 1. Select AdminNow Assist AdminNow Assist Skills 2. In the navigation pane, select ITOM. 3. Select Activate AIOps LEAP. | [Table 2. Activate AIOps LEAP] Important: AIOps LEAP is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: AIOps LEAP is available under ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | You should have the following dependencies installed: * Now Assist for Platform * Now Assist for Creator (optional) | | Yokohama | Additional requirements : You should have the following dependencies installed: * Now Assist for Platform * Now Assist for Creator (optional) | | Zurich | Additional requirements : You should have ServiceNow Otto for Creator installed to generate playbooks. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__70} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels. {#dfrn3-aiopsleap-summary__entry__78} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__86} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__94} | Release | Release notes | |-|-| | Xanadu | * Automation feedback and tracking for automation opportunities * Pin Automation Opportunities for ease of analysis * Customize filters for Automation Opportunities and published playbooks. * Customize columns on the Automation Opportunities and published playbooks pages. * Use published LEAP in SOW to resolve a new incident quickly. * Use a value dashboard for performance analysis and enhancement. See [AIOps Learning Enhanced Automation Playbook (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Automation feedback and tracking for automation opportunities * Pin Automation Opportunities for ease of analysis * Customize filters for Automation Opportunities and published playbooks. * Customize columns on the Automation Opportunities and published playbooks pages. * Use published LEAP in SOW to resolve a new incident quickly. * Use a value dashboard for performance analysis and enhancement. See [AIOps Learning Enhanced Automation Playbook (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then