Combined AIOps LEAP release notes for upgrades from Xanadu to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading AIOps LEAP to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for AIOps LEAP.


Release	Release notes
Xanadu	Incident clustering and comprehensive summaries AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge. Group incidents to create automation opportunities AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents. Automation recommendations and playbook generation AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.
Yokohama	Incident clustering and comprehensive summaries AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge. Group incidents to create automation opportunities AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents. Automation recommendations and playbook generation AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.
Zurich	New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

Changes

Between your current release family and Zurich, some changes were made to existing AIOps LEAP features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some AIOps LEAP features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some AIOps LEAP features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate AIOps LEAP.

Release

Release notes

Xanadu

Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Use one of the following steps to activate AIOps LEAP.

Table 1. Activate AIOps LEAP
Activate from	Steps
Workspaces	Select Workspaces on top, select AIOps LEAP. Select Now Assist Admin Workspace, select Activate.
Now Assist Admin	Select Admin > Now Assist Admin > Now Assist Skills In the navigation pane, select ITOM. Select Activate AIOps LEAP.

Yokohama

Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Use one of the following steps to activate AIOps LEAP.

Table 2. Activate AIOps LEAP
Activate from	Steps
Workspaces	Select Workspaces on top, select AIOps LEAP. Select Now Assist Admin Workspace, select Activate.
Now Assist Admin	Select Admin > Now Assist Admin > Now Assist Skills In the navigation pane, select ITOM. Select Activate AIOps LEAP.

Zurich

Install AIOps LEAP by requesting Now Assist for ITOM from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for AIOps LEAP we have noted them here.


Release	Release notes
Xanadu	You should have the following dependencies installed: Now Assist for Platform Now Assist for Creator (optional)
Yokohama	You should have the following dependencies installed: Now Assist for Platform Now Assist for Creator (optional)
Zurich	You should have Now Assist for Creator installed to generate playbooks.

Browser requirements

If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for AIOps LEAP we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for AIOps LEAP we have noted them here.


Release	Release notes
Xanadu	Automation feedback and tracking for automation opportunities Pin Automation Opportunities for ease of analysis Customize filters for Automation Opportunities and published playbooks. Customize columns on the Automation Opportunities and published playbooks pages. Use published LEAP in SOW to resolve a new incident quickly. Use a value dashboard for performance analysis and enhancement. See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.
Yokohama	Automation feedback and tracking for automation opportunities Pin Automation Opportunities for ease of analysis Customize filters for Automation Opportunities and published playbooks. Customize columns on the Automation Opportunities and published playbooks pages. Use published LEAP in SOW to resolve a new incident quickly. Use a value dashboard for performance analysis and enhancement. See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.
Zurich	Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See Learning Enhanced Automation Platform (LEAP) for more information.