Combined AIOps LEAP release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 6 minutes to read
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    Summary of Combined AIOps LEAP release notes for upgrades from Xanadu to Zurich

    This consolidated release note page guides ServiceNow customers upgrading AIOps LEAP from the Xanadu release family through Yokohama to Zurich. It summarizes new features, changes, activation steps, dependencies, and other important upgrade information to support a smooth transition and help you leverage new capabilities effectively.

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    New Features

    • Incident Clustering and Summaries (Xanadu and Yokohama): AIOps LEAP intelligently groups IT incidents by description and assignment group, using historical data to produce actionable summaries that aid decision-making and knowledge retention.
    • Grouping Incidents for Automation Opportunities: Leveraging the ServiceNow Group Action Framework (GAF) plugin, incidents are clustered based on data such as work and resolution notes to identify automation opportunities and generate resolution steps for similar future incidents.
    • Automation Recommendations and Playbook Generation: Frequent issues are detected and addressed with automation recommendations. Playbooks are automatically created from historical workflows and resolution data, building a knowledge base to support collaboration and continuous process improvement—even without formal playbook creation.
    • Additional AI Model Support (Zurich): Now Assist applications in AIOps LEAP now support third-party AI models including Google Gemini and AWS Claude, alongside existing Now LLM Service and Azure OpenAI options, enhancing AI skill and agent capabilities.

    Changes, Removals, and Deprecations

    No changes, removals, or deprecations were introduced between Xanadu, Yokohama, and Zurich releases for AIOps LEAP.

    Activation and Installation

    To activate AIOps LEAP across releases:

    • Request installation via the ServiceNow Store (Now Assist for ITOM in Zurich).
    • Activate through the Workspaces interface by selecting AIOps LEAP and enabling it in the Now Assist Admin Workspace.
    • Alternatively, activate via Now Assist Admin under ITOM settings.

    Dependencies and Requirements

    • Dependencies: Now Assist for Platform is required from Xanadu onwards. Now Assist for Creator is optional in earlier releases but required in Zurich to enable playbook generation.
    • Browser and Accessibility: No specific updates or changes were noted across the releases.
    • Localization: No localization changes were reported.

    Additional Highlights

    • Automation feedback and tracking capabilities allow pinning and filtering of automation opportunities and playbooks for easier analysis and performance monitoring.
    • Published LEAP playbooks can be leveraged in ServiceNow workflows (SOW) to accelerate incident resolution.
    • Zurich release expands AI model support to include Google Gemini, Azure OpenAI, and Anthropic LLM, broadening options for AI-powered automation and assistance.

    These enhancements and activation guidance empower ServiceNow customers to optimize incident management processes, automate resolution workflows, and leverage advanced AI models for improved operational efficiency within AIOps LEAP.

    Consolidated page of all release notes for AIOps LEAP from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AIOps LEAP to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for AIOps LEAP.

    Release Release notes

    Xanadu
    Incident clustering and comprehensive summaries
    AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge.
    Group incidents to create automation opportunities
    AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents.
    Automation recommendations and playbook generation

    AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.

    Yokohama
    Incident clustering and comprehensive summaries
    AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge.
    Group incidents to create automation opportunities
    AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents.
    Automation recommendations and playbook generation

    AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.

    Zurich
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Changes

    Between your current release family and Zurich, some changes were made to existing AIOps LEAP features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some AIOps LEAP features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some AIOps LEAP features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate AIOps LEAP.

    Release Release notes

    Xanadu

    Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Use one of the following steps to activate AIOps LEAP.
    Table 1. Activate AIOps LEAP
    Activate from Steps
    Workspaces
    1. Select Workspaces on top, select AIOps LEAP.
    2. Select Now Assist Admin Workspace, select Activate.
    Now Assist Admin
    1. Select Admin > Now Assist Admin > Now Assist Skills
    2. In the navigation pane, select ITOM.
    3. Select Activate AIOps LEAP.

    Yokohama

    Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Use one of the following steps to activate AIOps LEAP.
    Table 2. Activate AIOps LEAP
    Activate from Steps
    Workspaces
    1. Select Workspaces on top, select AIOps LEAP.
    2. Select Now Assist Admin Workspace, select Activate.
    Now Assist Admin
    1. Select Admin > Now Assist Admin > Now Assist Skills
    2. In the navigation pane, select ITOM.
    3. Select Activate AIOps LEAP.

    Zurich

    Install AIOps LEAP by requesting Now Assist for ITOM from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu
    You should have the following dependencies installed:
    • Now Assist for Platform
    • Now Assist for Creator (optional)

    Yokohama
    You should have the following dependencies installed:
    • Now Assist for Platform
    • Now Assist for Creator (optional)

    Zurich

    You should have Now Assist for Creator installed to generate playbooks.

    Browser requirements

    If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu
    • Automation feedback and tracking for automation opportunities
    • Pin Automation Opportunities for ease of analysis
    • Customize filters for Automation Opportunities and published playbooks.
    • Customize columns on the Automation Opportunities and published playbooks pages.
    • Use published LEAP in SOW to resolve a new incident quickly.
    • Use a value dashboard for performance analysis and enhancement.

    See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.

    Yokohama
    • Automation feedback and tracking for automation opportunities
    • Pin Automation Opportunities for ease of analysis
    • Customize filters for Automation Opportunities and published playbooks.
    • Customize columns on the Automation Opportunities and published playbooks pages.
    • Use published LEAP in SOW to resolve a new incident quickly.
    • Use a value dashboard for performance analysis and enhancement.

    See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.

    Zurich

    Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See AIOps Learning Enhanced Automation Platform (LEAP) for more information.