--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined AI Search release notes for upgrades from Xanadu to Zurich # Combined AI Search release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 14 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Search release notes for upgrades from Xanadu to Zurich This document consolidates all release notes for AI Search upgrades from the Xanadu release through to Zurich, providing ServiceNow customers with a comprehensive summary of new features, changes, deprecations, and important upgrade tasks. It is designed to help you prepare for and execute the upgrade process smoothly while understanding the enhancements and modifications introduced in each release. Show full answer Show less ## Important Upgrade Information * **Xanadu Patch 3:** After upgrading, reindex all sources containing knowledge articles to make knowledge block content searchable. * **Xanadu:** To add Dashboards, data visualizations, and KPIs tabs in AI Search for Next Experience, update the AI Search for Next Experience application to version 4 or later and commit the specified update sets. * **Yokohama and Zurich:** No specific upgrade tasks required. ## Key Features Introduced * **Semantic Search Improvements:** Support for custom and third-party embedding models via the AI Search RAG application enhances the accuracy and relevance of semantic search results (introduced in Xanadu Patch 9 and continued in later releases). * **Knowledge Block Content Indexing:** AI Search now indexes content within knowledge blocks, improving search recall. Administrators may disable this if necessary. * **NLQ Genius Results Enhancements:** Support for searching multiple CMDB tables with drop-down selections for precise results. * **Japanese Language Support:** Middle dot (nakaguro) character handling improves search precision by treating separated terms distinctly. * **Hybrid Search Mode:** Combines keyword and semantic understanding for more accurate and contextually relevant results, reducing zero-result searches (available from Now Assist in AI Search 15.0). * **Indexed Source Guardrails:** Limit the number of Task and Alert records indexed to improve search performance. * **Search Source Exclusion:** Configure search profiles to exclude specific sources from regular search results, Genius Results, or both, including attachments. * **Synonym Dictionary Boosting:** Define synonyms and apply relevancy boosts to improve search result ranking. * **Fuzzy Numeric Search:** Find records by numeric terms without needing exact prefix or leading zero matches. * **ServiceNow Otto for AI Search:** Formerly Now Assist, this conversational AI platform supports multimodal interactions and autonomous orchestration integrated into ServiceNow workflows. * **Multi-Content Synthesized Responses:** AI Search can generate synthesized answers by combining information from multiple indexed sources. * **Language Filtering:** External content search results are filtered by the user's session language and fallback languages to improve relevance. * **Catalog Item Variable Indexing:** Index content from Multiple Choice and Select Box variables to enhance catalog searches. * **Enhanced EVAM Cards:** New display properties allow customization of icons, tab behavior, and attachment viewer usage for search results. * **Consumer-Grade Search Experience:** Redesigned search results pages for portals, global, and workspace search improve usability with source facet buckets replacing navigation tabs, new tab opening behavior, and improved facet display. * **Coral Theme:** Introduced as the default for new portals and experiences, featuring a fresh look with brand-neutral illustrations and an optional dark mode. * **Search Preview UI:** Updated interface for administrators to preview search queries, switch between keyword and hybrid modes, and analyze search behavior with new admin tools. ## Changes to Existing Features * Facet refinement filters now display in the search user's language if translations are available. * Late binding security preserves accurate search signal rankings after filtering inaccessible results. * Now Assist Multi-Content Response Genius Results override other Genius Result configurations when enabled in global or workspace search. * Virtual Agent topic citations in Genius Results open selected topics in the Now Assist panel for continued interaction. * Search terms are no longer highlighted in search results for improved readability. * Attachment search results grouped with parents are collapsed by default with controls to show or hide additional attachments. * New system property (glide.ui.ais.showallfacets) allows display of facets from all sources without selecting a source. * Option to sort facet buckets alphabetically instead of by result count. * Search administrators can now be assigned the aisadmin role to access Search Suggestions tables without full admin rights. ## Deprecated and Removed Features * **External Content Q\&A Genius Results:** Marked for future deprecation starting from Now Assist in AI Search 8.0 but remains supported until officially removed. * No AI Search features were removed in the Zurich release. ## Activation and Requirements * AI Search is active by default as part of the ServiceNow AI Platform in all releases. \< Consolidated page of all release notes for AI Search from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Search to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aisearch-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US): * After you upgrade to Xanadu Patch 3 from an earlier release, make knowledge block content searchable by reindexing all your indexed sources that include knowledge articles. For details on reindexing, see [Index or reindex an indexed source](https://www.servicenow.com/docs/access?context=index-single-source-ais&family=xanadu&ft:locale=en-US) or [Index or reindex multiple indexed sources](https://www.servicenow.com/docs/access?context=index-multiple-sources-ais&family=xanadu&ft:locale=en-US). Xanadu: After you upgrade to Xanadu from an earlier release, perform the following steps to add the Dashboards, data visualizations, and KPIs navigation tabs to global search results in AI Search for Next Experience: 1. Update the AI Search for Next Experience ServiceNow Store application to version 4 or later. For update instructions, see [Update an application](https://www.servicenow.com/docs/access?context=t_InstallUpdates&family=xanadu&ft:locale=en-US). 2. Commit the update set provided in the [AI Search for Next Experience 4.0 PAR tables update sets (KB1644544)](https://support.servicenow.com/kb_view.do?sysparm_article=KB1644544) article in the Now Support Knowledge Base. To learn more about update sets, see [System update sets](https://www.servicenow.com/docs/access?context=system-update-sets&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for AI Search. {#dfrn3-aisearch-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | ([Xanadu Patch 9](https://www.servicenow.com/docs/access?context=xanadu-patch-9&family=xanadu&ft:locale=en-US)) [Improve semantic search with third-party embedding models](https://www.servicenow.com/docs/access?context=ais-rag&family=xanadu&ft:locale=en-US) : Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results. ([Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)) [Knowledge block content indexing](https://www.servicenow.com/docs/access?context=index-single-source-ais&family=xanadu&ft:locale=en-US) : When you index knowledge articles for search, AI Search now includes content from knowledge blocks to improve search recall. [NLQ Genius Results support searching for multiple CMDB tables](https://www.servicenow.com/docs/access?context=genius-result-nlq-ais&family=xanadu&ft:locale=en-US) : When your search includes terms that could match multiple CMDB tables, NLQ Genius Result answers display a drop-down list of potential CMDB table matches for each affected term. Use these drop-down lists to select the CMDB tables that you want to surface information for. [Middle dot support for Japanese](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=xanadu&ft:locale=en-US) : Increase search precision for Japanese phrases that include nakaguro (中黒, middle dot) characters. When indexing Japanese text or searching in Japanese, AI Search preserves individual terms separated by a nakaguro instead of merging them into a single term. | | Yokohama | [Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=yokohama&ft:locale=en-US) : Beginning with Now Assist in AI Search 15.0, customers with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches. [Improve semantic search with third-party embedding models](https://www.servicenow.com/docs/access?context=ais-rag&family=yokohama&ft:locale=en-US) : Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results. [Limit the number of Task and Alert records indexed with indexed source guardrails](https://www.servicenow.com/docs/access?context=indexed-source-guardrails-ais&family=yokohama&ft:locale=en-US) : Index guardrail settings restrict index size and increase search performance by limiting the number of Task and Alert table records indexed for search. [Exclude search sources in a search profile from search result or Genius Result generation](https://www.servicenow.com/docs/access?context=genius-results-ais&family=yokohama&ft:locale=en-US) : Tune your search results by configuring search source exclusion settings in your search profiles. You can exclude a search source from being used to generate regular search results, Genius Result answers, or both. When excluding a search source's records from Genius Result answer generation, you can also choose to exclude its attachments. [Knowledge block content indexing](https://www.servicenow.com/docs/access?context=exclude-know-blocks-ais-index&family=yokohama&ft:locale=en-US) : When you index knowledge articles for search, AI Search now includes content from knowledge blocks to improve search recall. Administrators can disable indexing of knowledge block content if desired. [Boost relevancy for search results that match synonyms from a synonym dictionary](https://www.servicenow.com/docs/access?context=boost-results-ais&family=yokohama&ft:locale=en-US) : Define synonyms in a synonym dictionary and configure a result improvement rule to apply relevancy boosts (positive or negative) to search results that match any of those synonyms. [Customize semantic indexing settings for indexed sources](https://www.servicenow.com/docs/access?context=semantic-index-cfg-ais&family=yokohama&ft:locale=en-US) : Customize semantic indexing settings for your indexed sources. [Fuzzy numeric search](https://www.servicenow.com/docs/access?context=fuzzy-numeric-search&family=yokohama&ft:locale=en-US) : Find records by their Number using numeric search terms like 23583, with no need to match alphabetical prefixes or leading zeroes. | | Zurich | [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to: * Now Assist in AI Search is now ServiceNow Otto for AI Search. * Now Assist Actions is now Actions. * Now Assist Q \& A is now Knowledge base articles. * Now Assist Multi Content Response is now Summary. [Generate multi-content synthesized responses](https://www.servicenow.com/docs/access?context=generate-multi-content-synthesized-sources&family=zurich&ft:locale=en-US) : AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system. [Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=zurich&ft:locale=en-US) : Beginning with Now Assist in AI Search 15.0, customers with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches. [Improve semantic search with third-party embedding models](https://www.servicenow.com/docs/access?context=ais-rag&family=zurich&ft:locale=en-US) : Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results. [Filter external content search results by language](https://www.servicenow.com/docs/access?context=language-filtering-external-content&family=zurich&ft:locale=en-US) : AI Search filters external content search results, displaying only results that contain content in languages relevant for the user's search. These languages include: * The search user's session language * The fallback language for the user's session language (if configured) * The language of the global fallback locale (if configured) [Indexing support for variables in records on Catalog Item and child tables](https://www.servicenow.com/docs/access?context=variable-types-ais-index&family=zurich&ft:locale=en-US) : Index searchable content from Multiple Choice and Select Box variables in records on the Catalog Item table and tables that extend it. [New display properties for Search Result EVAM cards](https://www.servicenow.com/docs/access?context=search-result-evam-card-opts&family=zurich&ft:locale=en-US) : Search Result EVAM cards include new customIcon, customIconSize, forceNewTab, and useAttachmentViewer properties that you can use to modify display settings and behavior for search results. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing AI Search features. {#dfrn3-aisearch-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Facets display refinement filters in the search user's language](https://www.servicenow.com/docs/access?context=create-facet-ais&family=xanadu&ft:locale=en-US) : When displaying reference field values as facet refinement filters, AI Search uses field value translations for the search user's language if available. If no translations are available for the user's language, AI Search uses translations for the system language. [Late binding security implementation preserves correct click rank search signals](https://www.servicenow.com/docs/access?context=content-security-ais&family=xanadu&ft:locale=en-US) : When late binding security removes inaccessible results, click rank search signals correctly reflect the final result ordering. | | Yokohama | [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US) : If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic. [Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=yokohama&ft:locale=en-US) : Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access. [Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=yokohama&ft:locale=en-US) : Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools. [Consumer-grade search experience for search portals](https://www.servicenow.com/docs/access?context=viewing-search-results-ais&family=yokohama&ft:locale=en-US) : The search results page for search portals has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. Search terms are no longer highlighted in search results. [Consumer-grade search experience for global search and workspace search](https://www.servicenow.com/docs/access?context=using-ais-next-experience-app&family=yokohama&ft:locale=en-US) : The search results page for global search and workspace search has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. A new glide.ui.ais.show_all_facets system property enables you to display facets from all sources when no source is selected. (The default behavior is to hide facets until a source is selected.) Search terms are no longer highlighted in search results. [Sort facet buckets alphabetically](https://www.servicenow.com/docs/access?context=create-facet-ais&family=yokohama&ft:locale=en-US) : Override the default sorting of facet buckets by their search result counts and display them sorted alphabetically by their labels. [Improved display for grouped attachment search results](https://www.servicenow.com/docs/access?context=grouping-attachment-srch-results-ais&family=yokohama&ft:locale=en-US) : When grouped with their parent search results, attachment search results now appear in collapsed form to save space. If a parent search result includes more than three grouped attachments, you can use the new Show more and Show less links to control how many attachments are visible. | | Zurich | [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US) : If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic. [Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=zurich&ft:locale=en-US) : Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access. [Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=zurich&ft:locale=en-US) : Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Consumer-grade search experience for search portals](https://www.servicenow.com/docs/access?context=viewing-search-results-ais&family=zurich&ft:locale=en-US) : The search results page for search portals has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. Search terms are no longer highlighted in search results. [Consumer-grade search experience for global search and workspace search](https://www.servicenow.com/docs/access?context=using-ais-next-experience-app&family=zurich&ft:locale=en-US) : The search results page for global search and workspace search has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. A new glide.ui.ais.show_all_facets system property enables you to display facets from all sources when no source is selected. (The default behavior is to hide facets until a source is selected.) Search terms are no longer highlighted in search results. [Sort facet buckets alphabetically](https://www.servicenow.com/docs/access?context=create-facet-ais&family=zurich&ft:locale=en-US) : Override the default sorting of facet buckets by their search result counts and display them sorted alphabetically by their labels. [Improved display for grouped attachment search results](https://www.servicenow.com/docs/access?context=grouping-attachment-srch-results-ais&family=zurich&ft:locale=en-US) : When grouped with their parent search results, attachment search results now appear in collapsed form to save space. If a parent search result includes more than three grouped attachments, you can use the new Show more and Show less links to control how many attachments are visible. | [ ] ## Removed Between your current release family and Zurich, some AI Search features or functionality were removed. {#dfrn3-aisearch-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some AI Search features or functionality were deprecated. {#dfrn3-aisearch-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | Starting with the Now Assist in AI Search 8.0 release, the External Content Q\&A Genius Results feature is being prepared for future deprecation. It will continue to be supported until it is deprecated. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Yokohama | Starting with the Now Assist in AI Search 8.0 release, the External Content Q\&A Genius Results feature is being prepared for future deprecation. It will continue to be supported until it is deprecated. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Search. {#dfrn3-aisearch-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | AI Search is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : AI Search is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : AI Search is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | AI Search doesn't support Internet Explorer. | | Yokohama | Browser requirements : For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn't support Internet Explorer. | | Zurich | Browser requirements : For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn't support Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for AI Search, such as specific requirements or compliance levels. {#dfrn3-aisearch-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | AI Search supports international languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=xanadu&ft:locale=en-US). | | Yokohama | Localization information : AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=yokohama&ft:locale=en-US). | | Zurich | Localization information : AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=zurich&ft:locale=en-US). | [ ] ## Highlight information If there are specific highlight considerations for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US): * Expand search recall by indexing content from knowledge blocks. Xanadu: * Surface information across multiple CMDB tables with NLQ Genius Results. * Increase search precision for Japanese phrases that include nakaguro (中黒, middle dot) characters. * Scroll through multiple Genius Result answer cards in a carousel to select the most actionable answer for your question. See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Index and search text and attachments from ServiceNow AI Platform tables and external document repositories. * Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections. * Semantic vector search and hybrid search modes find results that match the intent and context of your search. * Genius Results highlight the best answers for a search query and provide immediate access to relevant actions. * Content security preserves user access permissions for your searchable content. See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Index and search text and attachments from ServiceNow AI Platform tables and external document repositories. * Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections. * Semantic vector search and hybrid search modes find results that match the intent and context of your search. * Genius Results highlight the best answers for a search query and provide immediate access to relevant actions. * Content security preserves user access permissions for your searchable content. See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=zurich&ft:locale=en-US) for more information. | [ ]