Combined Analytics, Intelligence, and Reporting release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Analytics, Intelligence, and Reporting Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes page is designed to assist ServiceNow customers in preparing for their upgrade from the Xanadu release family through to Zurich, specifically covering Analytics, Intelligence, and Reporting capabilities. It provides a clear view of new features, changes, deprecations, and important upgrade considerations across these releases.

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    Key Points for Upgrading

    • Pre- and Post-Upgrade Tasks: Customers should review and complete necessary tasks detailed in the upgrade guidance to ensure a smooth transition to Zurich.
    • Platform Analytics Migration Center: For those upgrading from Xanadu, this tool facilitates migration by enabling a unified set of visualizations and filters across all data sources.

    Feature Updates

    • New Features: No new features were introduced between Xanadu and Zurich for Analytics, Intelligence, and Reporting.
    • Changes and Removals: There have been no changes or removals of features in this upgrade path.
    • Deprecations: In Xanadu, the Core UI Reporting and Dashboards functionalities were deprecated in favor of Platform Analytics visualizations and dashboards for new instances and those migrated to the Platform Analytics experience. No further deprecations occurred in Yokohama or Zurich.

    Activation and Requirements

    • Activation: Analytics, Intelligence, and Reporting features are enabled by default as part of the ServiceNow AI Platform. Some data sources may still require additional subscriptions.
    • Additional Requirements and Browser Support: No new requirements or browser changes were introduced between these releases.

    Accessibility

    In Xanadu, enhancements were made to improve accessibility, including support for reflow at high zoom levels (400% and above), improved tooltip behavior, and better legend placement to assist low-vision users. These accessibility improvements have been maintained with no additional updates in subsequent releases.

    Localization and Highlights

    • Localization: No specific localization updates were introduced.
    • Highlights: The key highlight is the deprecation of Core UI Reporting and Dashboards in Xanadu and the accessibility enhancements introduced at that time.

    This information enables ServiceNow customers to understand that the upgrade path from Xanadu to Zurich for Analytics, Intelligence, and Reporting maintains stability with no new features or removals, but includes important deprecations and accessibility improvements to be aware of for planning and user experience considerations.

    Consolidated page of all release notes for Analytics, Intelligence, and Reporting from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Analytics, Intelligence, and Reporting release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Analytics, Intelligence, and Reporting to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    If you are upgrading, you can use the Platform Analytics Migration Center to take advantage of a single set of visualizations and unified filters for all data sources.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Analytics, Intelligence, and Reporting.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Analytics, Intelligence, and Reporting features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Analytics, Intelligence, and Reporting features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Analytics, Intelligence, and Reporting features or functionality were deprecated.

    Release Release notes

    Xanadu
    • Core UI Reporting functionality is deprecated in favor of Data visualizations in Platform Analytics for new instances and instances that have migrated to the Platform Analytics experience.
    • Core UI Dashboards functionality is deprecated in favor of Dashboards in Platform Analytics for new instances and instances that have migrated to the Platform Analytics experience.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Analytics, Intelligence, and Reporting.

    Release Release notes

    Xanadu

    Analytics, Intelligence, and Reporting functionality is a ServiceNow AI Platform feature that is active by default. Some data sources, such as indicators, may require a subscription.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Analytics, Intelligence, and Reporting, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu
    Reflow is supported for low-vision users. The following changes have been made to provide this support:
    • At 400% zoom, legends move to the bottom of the screen.
    • At 400% zoom, zoom is enabled by default on bubble visualizations.
    • At 400% or higher zoom, tooltips fit inside the screen.
    • Tooltips are shown when hovering over data points on bar and time series visualizations.
    • On gauge visualizations, range labels are shown as legends.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu
    • Core UI Reporting and Dashboards functionality deprecated in the Xanadu release
    • Several enhancements made for accessibility

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.