Combined API release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for API from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family API release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading API to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for API.

Release	Release notes
Xanadu	Table 1. New scoped classes and additional methods to existing scoped classes in Xanadu Class Methods CMDBQBScopedScriptableAPI - Scoped createReport() deleteQuery() getSavedQueryExecutionDetails() saveQuery() updateQuery() HistoryWalker - Scoped, Global walkTo(checkpoint) NumberFormatter - Scoped, Global parseWithLocale() parseWithSeparators() PDAutomationProvider - Scoped, Global activateProcess() deactivateProcess() duplicateProcess() PDFGenerationAPI - Scoped, Global redact() PersonalAuthAPI - Scoped PersonalAuthAPI() getInitiatorURL() isTokenValid() revokeToken() PlaybookExperience - Scoped restartPlaybook() Table 2. New global classes and additional methods to existing global classes in Xanadu Class Methods CMDBQueryBuilderAPI - Global createReport() deleteQuery() saveQuery() updateQuery() DynamicSchemaAPI - Global clearDynamicCategoryCache() clearDynamicChoiceSetCache() clearDynamicAttributeGroupCache() clearDynamicAttributeGroupCacheItem() clearDynamicCategoryCacheItem() clearDynamicChoiceSetItem() get() GlideAggregate - Global getDynamicAttributeValue() - two signatures getDynamicAttributeDisplayValue() - two signatures GlideDate - Global parseDate() GlideDynamicAttributeStore - Global clear() getDisplayValue() getValue() setDisplayValue() setDynamicAttributeDisplayValue() setDynamicAttributeValue() setDynamicAttributeValues() setValue() toString() GlideElementDynamicAttributeStore - Global getDynamicAttribute() getDynamicAttributeDisplayValue() getDynamicAttributeValue() setDynamicAttributeValue() setDynamicAttributeValues() setDynamicAttributeDisplayValue() setDynamicAttributeDisplayValues() GlideRecord - Global getDynamicAttribute() - two signatures getDynamicAttributeValue() - two signatures getDynamicAttributeDisplayValue() - two signatures setDynamicAttributeValue() - two signatures setDynamicAttributeDisplayValue() - two signatures setDynamicAttributeValues() HistoryWalker - Scoped, Global walkTo(checkpoint) NumberFormatter - Scoped, Global parseWithLocale() parseWithSeparators() PDFGenerationAPI - Scoped, Global redact() Table 3. New client mobile APIs and additional methods to existing client mobile APIs in Xanadu Class Methods m_form - Client addErrorMessage() addInfoMessage() getValue() setAffectedInputs() setValue() MobileScriptIncludeCaller - Client MobileScriptIncludeCaller() addParam() call()
Yokohama	Table 4. New scoped classes and additional methods to existing scoped classes in Yokohama Class Methods Console - Scoped, Global error() group() groupCollapsedString() groupEnd() info() log() table() time() timeEnd() timeLog() trace() warn() Fetch - Scoped, Global fetch() Fetch Headers - Scoped, Global Headers() append() delete() entries() forEach() get() getSetCookie() has() keys() set() values() Fetch Request - Scoped, Global Request() arrayBuffer() blob() bytes() clone() formData() json() text() Fetch RequestInit - Scoped, Global requestInit() Fetch Response - Scoped,Global arrayBuffer() blob() bytes() formData() json() text() GlideUser - Scoped getTimeZoneLabel() getTimeZoneLabelLang() OrderUtil - Scoped getStateFromOrder() isOrderInDraftState() PDFGenerationAPI - Scoped, Global convertToPDFAsync() convertToPDFWithHeaderFooterAsync() ProcessMiningIntegrationAPI - Scoped createProject() deleteProject() getBreakDownStats() getFindings() getMiningStatus() getProject() scheduleMining() RESTMessageV2 - Scoped, Global setAllowedRedirectURIs() SOAPMessageV2 - Scoped, Global setAllowedRedirectURIs() setFollowRedirect() UriMatcher - Scoped UriMatcher() match() UriMatcherResponse - Scoped getErrorMessages() isError() isFragmentMatches() isHostMatches() isMatch() isPathMatches() isSchemeMatches() v_record - Scoped, Global setLastErrorMessage() Table 5. New global classes and additional methods to existing global classes in Yokohama Class Methods Console - Scoped, Global error() group() groupCollapsedString() groupEnd() info() log() table() time() timeEnd() timeLog() trace() warn() Fetch - Scoped, Global fetch() Fetch Headers - Scoped, Global Headers() append() delete() entries() forEach() get() getSetCookie() has() keys() set() values() Fetch Request - Scoped, Global Request() arrayBuffer() blob() bytes() clone() formData() json() text() Fetch RequestInit - Scoped, Global requestInit() Fetch Response - Scoped,Global arrayBuffer() blob() bytes() formData() json() text() GlideDynamicAttribute - Global getSysId() getName() getType() getGroupName() getPath() isTransient() GlideDynamicAttributeStore - Global getDynamicAttributes() GlideElementDynamicAttributeStore - Global getDynamicAttributesInSchema() getDynamicAttributesInStore() GlideTransientDynamicAttribute - Global getSysId() getName() getType() getGroupName() getPath() isTransient() GlideUser - Global getTimeZoneLabel() getTimeZoneLabelLang() PDFGenerationAPI - Scoped, Global convertToPDFAsync() convertToPDFWithHeaderFooterAsync() RESTMessageV2 - Scoped, Global setAllowedRedirectURIs() SOAPMessageV2 - Scoped, Global setAllowedRedirectURIs() setFollowRedirect() Table 6. New REST APIs and additional endpoints to existing REST APIs in Yokohama API Endpoints AWA Offer Work API POST /now/awa/documents/{document_table}/{document_sys_id}/offer Continuous Integration and Continuous Delivery (CICD) Update Set API POST /sn_cicd/update_set/retrieve POST /sn_cicd/update_set/commitMultiple POST /sn_cicd/update_set/preview/{remote_update_set_id} POST /sn_cicd/update_set/back_out POST /sn_cicd/update_set/commit/{remote_update_set_id} POST /sn_cicd/update_set/create Table 7. New scoped classes and additional methods to existing scoped classes in the ServiceNow Store Application App Version Class Methods Lead Management v3.0 LeadAPIHelperOOB - Scoped getJSONFromGR() getLeadsJSON() getTransformedLead() Lead Management v3.0 LeadAPIProcessUtilOOB - Scoped processCreateLead() processGetAllLeads() processGrtLeadById() processUpdateLead() Lead Management v3.0 LeadAPIValidationUtilOOB - Scoped validateLeadObjectForPatchCall() validateLeadObjectForPostCall() Sales and Service API Core 7.0.0 IBQConfigBase API - Scoped generateParentRecord() getRunMode() processInboundQueueRequest() Order Management v12.5.0 OrderGuide - Scoped isOrderInDraftState() Table 8. New client classes and additional methods to existing client classes in the ServiceNow Store Application App Version Class Methods Customer Service Management v1.2 openFrameAPI - Client setICContext() Mobile SDK v2.9.0 NowChatService class - Android updateTheme() Mobile SDK v2.9.0 NowWebService class - Android updateTheme() Mobile SDK v2.9.0 NowChatService class - iOS updateTheme() Mobile SDK v2.9.0 NowChatServiceDelegate protocol - iOS chatService(_chatService: NowChatService, systemThemeDidChange traitCollection: UITraitCollection) Mobile SDK v2.9.0 NowWebViewController class - iOS updateTheme() Mobile SDK v2.9.0 NowWebViewControllerDelegate protocol - iOS nowWebViewController(_ nowWebViewController: NowWebViewController, systemThemeDidChange traitCollection: UITraitCollection) Table 9. New REST APIs and additional endpoints to existing REST APIs in the ServiceNow Store Application App Version API Endpoints Accounts Payable Operations v2.0.0 AP Invoice API POST /sn_spend_intg/ap_invoice/xml Expanded Product Model and Asset Classes v1.0 AI Assets API GET /sn_ent/asset/ai_dataset/{sys_id} GET /sn_ent/asset/ai_model/{sys_id} GET /sn_ent/asset/ai_prompt/{sys_id} GET /sn_ent/asset/ai_system/{sys_id} POST /sn_ent/asset/ai_dataset POST sn_ent/asset/ai_model POST /sn_ent/asset/ai_prompt POST /sn_ent/asset/ai_system PUT /sn_ent/asset/ai_dataset/{sys_id} PUT /sn_ent/asset/ai_model/{sys_id} PUT /sn_ent/asset/ai_prompt/{sys_id} PUT /sn_ent/asset/ai_system/{sys_id} Customer Contracts and Entitlements v6.0 Service Contract API POST /sn_pss_core/servicecontract GET /sn_pss_core/servicecontract/{id} POST /sn_pss_core/servicecontract/contractline GET /sn_pss_core/servicecontract/contractline/{id} Customer Contracts and Entitlements v6.0 Verify Entitlements API GET /sn_ent_verify/verifyentitlements Lead Management v3.0 lead API GET /sn_lead_mgmt_core/lead GET /sn_lead_mgmt_core/lead/{sys_id} PATCH /sn_lead_mgmt_core/lead/{sys_id} POST /sn_lead_mgmt_core/lead Sales Customer Relationship Management v4.0 Sales Agreement API GET /sn_sales_agmt_core/salesagreement /{id} POST /sn_sales_agmt_core/salesagreement
Zurich	Table 10. New scoped classes and additional methods to existing scoped classes in Zurich Class Methods GlideCurrencyCode - Scoped, Global getCurrencyCode() getNumericCurrencyCode() GlideCurrencySymbol - Scoped, Global getCurrencySymbol() getSortedActiveCurrencySymbols() GlideQueryCondition - Scoped addSystemCondition addSystemOrCondition addUserCondition addUserOrCondition GlideRecord - Scoped addSystemEncodedQuery() addSystemQuery() addSystemOrderBy() addSystemOrderByDesc() addUserEncodedQuery() addUserQuery() addUserOrderBy() addUserOrderByDesc() GlideSysAttachment - Scoped addAttribute() addMultipleAttributes() deleteAllAttributes() deleteAttribute() fetchAllAttributes() fetchAttribute() updateAllAttributes() updateAttribute() GlideSystem - Scoped Added support for additional message types to display at the top of forms: addHighMessage() addLowMessage() addSuccessMessage() addModerateMessage() Table 11. New global classes and additional methods to existing global classes in Zurich Class Methods GlideDynamicAttribute - Global Updated content to remove support for dynamic attribute groups. New method getNamespaceName(). GlideDynamicAttributeStore - Global Updated content to remove support for dynamic attribute groups. New methods: getDynamicNamespace() setDynamicNamespace() GlideDynamicNamespace - Global getName() isActive() isTransient() GlideQueryCondition - Global addSystemCondition addSystemOrCondition addUserCondition addUserOrCondition GlideRecord - Global addSystemEncodedQuery() addSystemQuery() addSystemOrderBy() addSystemOrderByDesc() addUserEncodedQuery() addUserQuery() addUserOrderBy() addUserOrderByDesc() GlideSysAttachment - Global addAttribute() addMultipleAttributes() deleteAllAttributes() deleteAttribute() fetchAllAttributes() fetchAttribute() updateAllAttributes() updateAttribute() GlideSystem - Global Added support for additional message types to display at the top of forms: addHighMessage() addLowMessage() addModerateMessage() addSuccessMessage() Message - Global Retrieves localized messages from the Message [sys_ui_message] table. It supports internationalization (i18n) by dynamically fetching messages based on the user's session language or a specified language parameter. getMessage() getMessageLang() Table 12. New client classes and additional methods to existing client classes in Zurich Class Methods GlideForm (g_form) - Client addChoice() addHighMessage() addLowMessage() addModerateMessage() addSuccessMessage() clearChoices() disableChoice() enableChoice() getAnnotationByName() getAnnotations() getChoice() getOptions() hideAnnotation() hideRelatedLinks() hideTemplateBar() removeChoice() setChoiceLabel() setRelatedLinksDisplay() showAnnotation() showRelatedLinks() showTemplateBar() toggleAnnotations() GlideModal (Next Experience) - Client destroy() get() getID() getPreference() getPreferences() renderWithContent(Object) renderWithContent(String) setDialog() setPreference() setTitle() type() GlideNavigation (Next Experience) - Client refreshNavigator() StopWatch (Next Experience) - Client StopWatch() getTime() restart() toString() GlideForm (Next Experience) - Client addChoice() addHighMessage() addLowMessage() addModerateMessage() addSuccessMessage() clearChoices() disableChoice() enableChoice() getAnnotationByName() getAnnotations() getChoice() getOptions() hideAnnotation() removeChoice() setChoiceLabel() showAnnotation() toggleAnnotations() GlideUser (Next Experience) - Client getRoles() Table 13. New REST APIs and additional endpoints to existing REST APIs in Zurich API Endpoints Conversation Member API PUT now/conversation/member/{user_id}/drop PUT now/conversation/member/{user_id}/update Omnichannel Callback API POST /api/sn_omni_callback/callback/attempt POST /api/sn_omni_callback/callback/create PATCH /api/sn_omni_callback/callback/update CSM Pricing API POST /api/sn_csm_pricing/pricingengine/computePrice DELETE /api/sn_csm_pricing/pricingengine/pricing_context/{pricing_context_id} Table 14. New REST APIs and additional endpoints to existing REST APIs in the ServiceNow Store Application App Version Release month API Endpoints Omnichannel Callback 2.0.4 2026-02 Omnichannel Callback API Added new endpoints, /get and /close, for retrieving and closing a given callback record. The third endpoint, /actions, allows you to perform create, update, close, and cancel operations for a callback in an external, third-party system with routing capabilities. PATCH api/sn_omichannel_callback/get POST api/sn_omni_callback/actions POST api/sn_omni_callback/callback/close Contact Center Integration Core 1.5.0 2026-01 External ID Mapping API GET /sn_ct_ctr_it_core/external_id_mapping/table/{tableName}/documentId/{documentId} PUT /sn_ct_ctr_it_core/external_id_mapping/table/{tableName}/documentId/{documentId} Digital Product Release 2.3.0 2025-12 Digital Product Release API GET /sn_dpr/digital_product_release/bundle/{sysId} GET /sn_dpr/digital_product_release/releases/{releaseId}/policies/status POST /sn_dpr/digital_product_release/product_enhancement POST /sn_dpr/digital_product_release/release POST /sn_dpr/digital_product_release/release/{releaseId}/key_date POST /sn_dpr/digital_product_release/release/{releaseId}/policies/run POST /sn_dpr/digital_product_release/release/{releaseId}/related_task POST /sn_dpr/digital_product_release/release_calendar POST /sn_dpr/digital_product_release/release_id/{releaseId}/complete_phase POST /sn_dpr/digital_product_release/release_target PUT /sn_dpr/digital_product_release/release/{sysId}/retarget Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC TAXII Server API GET /sn_sec_tisc/taxii_server/taxii2 GET /sn_sec_tisc/taxii_server/{api_root} GET /sn_sec_tisc/taxii_server/{api_root}/collections GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id} GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/manifest GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/objects GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/objects/{object_id} GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/objects/{object_id}/versions Telecommunication Open APIs 6.0.9 2025-12 Party Management Open API New API for managing parties with a relationship to the enterprise. Supports the following methods: DELETE /api/sn_tmf_api/v1/party/individual/{id} GET /api/sn_tmf_api/v1/party/individual/{id} GET /api/sn_tmf_api/v1/party/individual GET/api/ sn_tmf_api/v1/party/organization/{id} GET /api/sn_tmf_api/v1/party/organization PATCH/api/sn_tmf_api/v1/party/individual/{id} PATCH /api/sn_tmf_api/v1/party/organization/{id} POST /api/sn_tmf_api/v1/party/individual POST /api/sn_tmf_api/v1/party/organization Telecommunication Open APIs 6.0.9 2025-12 Product Inventory Open API DELETE /sn_prd_invt/order/product/{id} PATCH /sn_prd_invt/order/product/{id} Telecommunication Open APIs 6.0.9 2025-12 Service Catalog Open API Supports new methods for service offerings and service candidate entity: DELETE /api/sn_tmf_api/catalogmanagement/serviceCategory/{id} GET /api/sn_tmf_api/catalogmanagement/serviceCategory GET /api/sn_tmf_api/catalogmanagement/serviceCategory/{id} PATCH /api/sn_tmf_api/catalogmanagement/serviceCategory/{id} POST /api/sn_tmf_api/catalogmanagement/serviceCategory Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC Intel Exchange API POST /sn_sec_tisc/tisc_intel_sharing_api/post_intel Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC RPZ API POST /sn_sec_tisc/rpz_export Network Inventory Advanced 10.0 2025-08 DCIM Metric Data Feed API POST /api/sn_ni_adv/dcim/feed/{vendorname} Omnichannel Callback 2.0.2 2025-08 Omnichannel Callback API POST /api/sn_omni_callback/callback/attempt POST /api/sn_omni_callback/callback/create PATCH /api/sn_omni_callback/callback/update Quote Management 6.0.1 2025-08 Quote Management API DELETE /sn_tmf_api/quote_management_api/quote/{id} GET /sn_tmf_api/quote_management_api/quote GET /sn_tmf_api/quote_management_api/quote/{id} PATCH /sn_tmf_api/quote_management_api/quote/{id} POST /sn_tmf_api/quote_management_api/quote Telecommunication Open APIs 4.1.1 2025-08 Work Order Management API CANCEL /sn_tmf_api/work_order_management_api/cancelWorkOrder GET /sn_tmf_api/work_order_management_api/workordermanagement GET /sn_tmf_api/work_order_management_api/workorder/{id} PATCH /sn_tmf_api/work_order_management_api/workOrder/{id} POST /sn_tmf_api/work_order_management_api/workOrder

Changes

Between your current release family and Zurich, some changes were made to existing API features.

Release	Release notes
Xanadu	Table 15. Changed scoped classes in Xanadu Class Methods HistoryWalker - Scoped, Global Added parameter for specifying the type of history walker implementation to use. HistoryWalker() Table 16. Changed global classes in Xanadu Class Methods GlideAggregate - Global Added support for dynamic schema. addAggregate() addHaving() getValue() groupBy() orderBy() orderByAggregate() GlideRecord - Global Added support for dynamic schema. addQuery() getDisplayValue() getValue() orderBy() orderByDesc() setDisplayValue() setValue() HistoryWalker - Scoped, Global Added parameter for specifying the type of history walker implementation to use. HistoryWalker() Table 17. Changed REST APIs in Xanadu Class Methods AWA Manual Assignment API Added new request body parameters. POST /awa/workitems/{work_item_sys_id}/assignments Continuous Integration/Continuous Delivery (CICD) API Added new optional query parameters for specifying whether to run a test suite as a performance test and in Cloud Runner. POST /sn_cicd/testsuite/run Table 18. Changed scoped classes in the ServiceNow store Application App version Class Methods Lead to Cash Core V1.3.1 LeadtoCashCore - Scoped The LeadtoCashCore script include is enhanced to support reconfiguration use cases: createInstance() - Returns _state identifying whether the entity record is in an active or inactive state. delta() - additionalParams now supports the ability to ignore attributes to compare in source and dirtyJSONs. effect() - additionalParams now supports the ability to provide context variable keys instead of dictionary field names. Additionally, effect() returns the _state parameter identifying whether the entity record is in an active or inactive state. Lead to Cash Core V2.0.0 LeadtoCashCore - Scoped commitInstance() now returns the dataObject object which displays the status of an asynchronous transaction for users to review and submit the transaction for further fulfillment. Table 19. Changed client APIs in the ServiceNow store Class Methods CSM Openframe V1.0 openFrameAPI - Client Added workitem_rejected and workitem_accepted response payloads. subscribe() CSM Openframe V1.1 openFrameAPI - Client Added isAutoAccepted flag in response payloads. subscribe() Table 20. Changed REST APIs in the ServiceNow store Application App version Class Methods Customer Contracts and Entitlements V4.0 Service Contract API Product specification information and automatically generated identification number were added to the following endpoints: GET /sn_pss_core/servicecontract/{id} GET /sn_pss_core/servicecontract/contractline/{id} POST /sn_pss_core/servicecontract POST /sn_pss_core/servicecontract/contractline Entitlements Verification V2.0 Verify Entitlements API Product specification information and automatically generated identification number were added to the following endpoints: GET /sn_ent_verify/verifyentitlements GET /sn_ent_verify/verifyentitlements/getEntitlementCharacteristic/{id} Telecommunication Open APIs V2.1.0 Service Order Open API For all endpoints, the namespace and endpoint paths changed from sn_ind_tmt_ord to sn_tmf_api. The following methods return two new parameters, href and orderDate. GET /sn_tmf_api/order/serviceOrder POST /sn_tmf_api/order/serviceOrder/cancelserviceorder Service Order Open API – POST /sn_tmf_api/order/serviceOrder POST /sn_tmf_api/order/serviceOrder/outboundresponse Telecommunication Open APIs V2.1.0 Product Catalog Open API For all endpoints, the namespace and endpoint paths changed from sn_ind_tmt_ord to sn_tmf_api. productOffering methods return two new optional parameters, href and lifecycleStatus: GET /sn_tmf_api/catalogmanagement/productOffering GET /sn_tmf_api/catalogmanagement/productOffering/{id} PATCH /sn_tmf_api/catalogmanagement/productOffering/{id} POST /sn_tmf_api/catalogmanagement/productOffering productSpecification methods return three new optional parameters, isBundle, href, and lifecycleStatus: GET /sn_tmf_api/catalogmanagement/productSpecification GET /sn_tmf_api/catalogmanagement/productSpecification/{id} PATCH /sn_tmf_api/catalogmanagement/productSpecification/{id} POST /sn_tmf_api/catalogmanagement/productSpecification Threat Intelligence Security Center for Security Operations V3.5.0 TISC API The sort_by and sort_direction request body parameters are no longer supported. Observables returned in the response are sorted by sys_id in ascending order. POST /sn_sec_tisc/threat_intel_data/observables Workplace Reservation Management WSD Extra Service Request API Added new request body parameter, reservationDateTimeChanged. GET /sn_wsd_rsv/reservable/list_reservables/{sys_ids} Workplace Reservation Management V2.11.0 WSD Reservable API Added new query parameter, reservation_start_time. GET /sn_wsd_rsv/reservable/list_reservables/{sys_ids} Workplace Reservation Management V2.11.0 WSD Reservable V2 API Added new query parameter, reservation_start_time. POST /sn_wsd_rsv/v2/reservable/list_reservables
Yokohama	Table 21. Changed scoped classes in Yokohama Class Methods PDFGenerationAPI - Scoped, Global convertToPDF() convertToPDFWithHeaderFooter() New properties, glide.pdf.url.whitelisting.enabled and com.snc.pdf.whitelisted_urls, have been added to ensure whether external URLs provided should be rendered in the PDF output. A new property, accessibilityEnabled, has been added for PDF accessibility support. Table 22. Changed global classes in Yokohama Class Methods PDFGenerationAPI - Scoped, Global convertToPDF() convertToPDFWithHeaderFooter() New properties, glide.pdf.url.whitelisting.enabled and com.snc.pdf.whitelisted_urls, have been added to ensure whether external URLs provided should be rendered in the PDF output. A new property, accessibilityEnabled, has been added for PDF accessibility support. Table 23. Changed REST APIs in Yokohama API Endpoints Attachment API POST /now/attachment/file: A new parameter, creation_time, can be used to capture attachment creation times when the Now Mobile app is offline and the attachment is uploaded to a record at a later time. Table 24. Changed scoped classes in the ServiceNow Store Application App Version Class Methods Lead to Cash Core V1.4 LeadtoCashCore - Scoped Enhanced the performance of the Commit Instance API to improve number generation for the number field: effect(): The _records_count return object is added to provide details about newly inserted records for a particular table, such as the table name and number of inserted records. commitInstance(): A new additional parameter, useNumberGenerator, is added to optionally generate and apply sys_ids to new table records in bulk. ATF Test Generator and Cloud Runner 2.7.2 TestGenerationApi – startJob(String tableEncodedQuery, String userEncodedQuery, String catalogEncodedQuery, Number maxTestCount, Number maxTestCountPerTable, Number maxTestCountPerItem, String email, Boolean separateUpdateSetPerScope, String scopeForGeneratingTests, String suiteName) Added the testSuite parameter allowing you to set the name of the new test suite that is created during test generation. Table 25. Changed client classes in the ServiceNow Store Application App Version Class Methods Customer Service Management v1.2 openFrameAPI - Client subscribe(): Added new events openframe_wrap_up_submitted openframe_heart_beat Mobile SDK v2.9.0 NowChatTheme interface - Android Updated available chat UI color defaults. Mobile SDK v2.9.0 NowWebTheme interface - Android Updated available web view UI color defaults. Mobile SDK v2.9.0 NowChatThemeable protocol - iOS Updated available chat UI color defaults. Mobile SDK v2.9.0 NowWebThemeable protocol - iOS Updated available web view UI color defaults. Table 26. Changed global classes in the ServiceNow Store Application App Version Class Methods ATF Test Generator and Cloud Runner 2.7.2 TestGenerationApi – startJob(String tableEncodedQuery, String userEncodedQuery, String catalogEncodedQuery, Number maxTestCount, Number maxTestCountPerTable, Number maxTestCountPerItem, String email, Boolean separateUpdateSetPerScope, String scopeForGeneratingTests, String suiteName) Added the testSuite parameter allowing you to set the name of the new test suite that is created during test generation. Table 27. Changed REST APIs in the ServiceNow Store Application App Version API Endpoints Accounts Payable Operations v2.0.0 AP Invoice API Add properties supporting bill-to address information. POST /sn_spend_intg/ap_invoice/cxml POST /sn_spend_intg/ap_invoice/json ATF Test Generator and Cloud Runner 2.7.2 Cloud Runner Test Generation - POST /now/sn_atf_tg/test_generation Added the testSuite parameter allowing you to set the name of the new test suite that is created during test generation. Order Management v11.3.0 Product Order Open API The productSpecification request parameter has changed from required to optional. PATCH /sn_ind_tmt_orm/order/productOrder/{id} PATCH /sn_ind_tmt_orm/productorder/{id} POST /sn_ind_tmt_orm/order/productOrder POST /sn_ind_tmt_orm/productorder Order Management v12.5.0 Product Inventory Open API The productSpecification request parameter has changed from required to optional. These endpoints now retrieve all product inventory records. In prior releases, product inventory records without a specified product specification weren't returned. POST /api/sn_prd_invt_/product GET /api/sn_prd_invt_/product GET /api/sn_prd_invt_/product/{id} Product Catalog v14.1.0 Product Catalog Open API The ability to specify product bundles has been added to the following endpoints: GET /sn_tmf_api/ catalogmanagement/catalog GET /sn_tmf_api/ catalogmanagement/catalog/{id} GET /sn_tmf_api/ catalogmanagement/productOffering GET /sn_tmf_api/ catalogmanagement/productOffering/{id} PATCH /sn_tmf_api/ catalogmanagement/productOffering/{id} POST /sn_tmf_api/ catalogmanagement/productOffering GET /sn_tmf_api/ catalogmanagement/productSpecification GET/sn_tmf_api/ catalogmanagement/productSpecification/{id} PATCH /sn_tmf_api/ catalogmanagement/productSpecification/{id} POST /sn_tmf_api/ catalogmanagement/productSpecification
Zurich	Table 28. Changed scoped classes in Zurich Class Methods GlideSysAttachment - Scoped Support for copying any attributes from source attachment records and deleting attributes with attachments. copy() copy(targetFieldName) copyAttachmentsByFieldNames() deleteAllAttachment() deleteAttachment() IdentificationEngine - Scoped Enable the referenceItems properties of the incoming payload to be populated before identifying a CI using the IRE rules defined on a class. createOrUpdateCI() createOrUpdateCIEnhanced() identifyCIEnhanced() ProducerV2 - Scoped send() - Added a return value and error handling. RESTMessageV2 - Scoped, Global setHttpMethod() - Added support for HEAD method calls via the method parameter. Table 29. Changed scoped classes in ServiceNow Store Application App Version Release month API Endpoints Lead to Cash Core 1.7.1 2026-02 LeadtoCashCore - Scoped createInstance() now supports the allowedContextTypes parameter, enabling partial synchronization of updates or deletions for selected Related Parties back to the originating Opportunity. Previously, partial synchronization behavior was limited to quote line items only. Lead to Cash Core 1.6 2025-12 LeadtoCashCore - Scoped To allow more complex business needs, getPrimitivesEPService() supports the new context.entityConfigId parameter, which invokes createInstance() script without any defined mapping using only the entity's configuration ID. Table 30. Changed global classes in Zurich Class Methods GlideAggregate - Global Remove support for groups in Dynamic Schema. addAggregate() addHaving() getDynamicAttributeValue() getDynamicAttributeDisplayValue() getValue() groupBy() orderBy() orderByAggregate() GlideDynamicAttribute - Global Remove support for groups in Dynamic Schema. getGroupName() getName() getPath() getType() isTransient() Remove getSysId(). Remove GlideTransientDynamicAttribute API documentation because GlideDynamicAttribute and GlideTransientDynamicAttribute APIs provide the same solution. GlideRecord - Global Remove support for groups in Dynamic Schema. addQuery() getDisplayValue() getDynamicAttribute() getDynamicAttributeDisplayValue() getDynamicAttributeValue() getValue()orderBy() orderByDesc() setDisplayValue() setDynamicAttributeDisplayValue() setDynamicAttributeValue() setDynamicAttributeValues() setValue() GlideSysAttachment - Global Support for copying any attributes from source attachment records and deleting attributes with attachments. copy() copy(targetFieldName) copyAttachmentsByFieldNames() deleteAllAttachment() deleteAttachment() IdentificationEngineScriptableApi - Global Enable the referenceItems properties of the incoming payload to be populated before identifying a CI using the IRE rules defined on a class. createOrUpdateCI() createOrUpdateCIEnhanced() identifyCIEnhanced() RESTMessageV2 - Scoped, Global setHttpMethod() - Added support for HEAD method calls via the method parameter. Table 31. Changed REST APIs in the ServiceNow Store Application App Version Release month API Endpoints Telecommunication Open APIs 3.1.0 2026-02 Product Order Open API When submitting a change payload with a new or updated service location (via productOrderItem.product.place.id), the request is now processed as a move order. This means that the product order remains the same but the service is fulfilled in the new designated location. Product Order Open API - PATCH /sn_ind_tmt_orm/order/productOrder/{id} Product Order Open API - PATCH /sn_ind_tmt_orm/productorder/{id} Product Order Open API - POST /sn_ind_tmt_orm/order/productOrder Product Order Open API - POST /sn_ind_tmt_orm/productorder Omnichannel Callback 2.0.4 2025-12 Omnichannel Callback API Added voicemail information to the callbackContext request parameter in the following endpoints: POST api/sn_omni_callback/callback/create POST api/sn_omni_callback/callback/update Proactive Service Experience Workflows 7.7.1 2025-12 Trouble Ticket Open API Now supports creating, retrieving, and filtering on the Service Problem Case ticket type. GET /sn_ind_tsm_sdwan/ticket/troubleTicket  GET /sn_ind_tsm_sdwan/ticket/troubleTicket/{id} PATCH /sn_ind_tsm_sdwan/ticket/troubleTicket/{id} POST /sn_ind_tsm_sdwan/ticket/troubleTicket Telecommunication Open APIs 6.0.9 2025-12 Product Catalog Open API Various methods are enhanced with the following parameters: externalSystem: Specifies the external system of the product offering catalog. internalVersion: Specifies the version of the product offering. prodSpecCharValueUse.​valueType: Supports more complex product characteristic value types, like choice, check box, objects, and so on. version: Specifies the external version of the product offering. Enhanced the version and supports external system logic and complex characteristics. Telecommunication Open APIs 6.0.9 2025-12 Service Catalog Open API Various methods are enhanced with the following parameters: externalSystem: Specifies the external system of the service specification. internalVersion: Specifies the version of the service specification. specCharacteristic.valueType: Supports more complex service characteristic value types, like choice, check box, objects, and so on. version: Specifies the external version of the service specification. Telecommunication Open APIs 6.0.9 2025-12 Product Order Open API Various methods are enhanced with the following parameters: externalSystem: Specifies the external system of the product order. internalVersion: Specifies the version of the product specification. productOrderItem.product.productCharacteristic.valueType: Supports more complex product characteristic value types, like choice, check box, objects, and so on. productOrderItem.product.productSpecification.version: Specifies the external version of the product specification. Telecommunication Open APIs 6.0.9 2025-12 Service Order Open API Various methods are enhanced with the following parameters: externalSystem: Specifies the external system of the service order. serviceOrderItem.service.serviceCharacteristic.valueType: Supports more complex service characteristic value types, like choice, check box, objects, and so on. serviceOrderItem.service.serviceSpecification.internalVersion: Specifies the version of the service specification. serviceOrderItem.service.serviceSpecification.version: Specifies the external version of the service specification. Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC API POST /sn_sec_tisc/threat_intel_data/observables now supports filtering observables on tags and taxonomies. Accounts Payable Invoice Processing v9.5.17 2025-08 AP Invoice API The following endpoints now support attachments: POST sn_spend_intg/ap_invoice/json POST sn_spend_intg/ap_invoice/xml Telecommunication Open APIs 4.1.1 2025-08 Service Order Open API The following endpoints now support complex service characteristic value types via the serviceOrderItem.service.serviceCharacteristic.valueType parameter: GET /sn_tmf_api/order/serviceOrder GET /sn_tmf_api/order/serviceOrder/{id} PATCH /sn_tmf_api/order/serviceOrder/{id} POST /sn_tmf_api/order/serviceOrder Telecommunication Open APIs 4.1.1 2025-08 Product Catalog Open API The following productSpecification endpoints are updated to support complex product specification characteristic value types via the productSpecCharacteristic.valueType parameter: POST /sn_tmf_api/catalogmanagement/productSpecification PATCH /sn_tmf_api/catalogmanagement/productSpecification/{id} GET /sn_tmf_api/catalogmanagement/productSpecification/{id} GET /sn_tmf_api/catalogmanagement/productSpecification Telecommunication Open APIs 4.1.1 2025-08 Product Inventory Open API The following endpoints now support complex product characteristic value types via the productCharacteristic.valueType parameter: GET /sn_prd_invt/product GET /sn_prd_invt/product/{id} GET /sn_prd_invt/productinventory GET /sn_prd_invt/productinventory/{inventoryId} POST /sn_prd_invt/product POST /sn_prd_invt/productinventory Telecommunication Open APIs 4.1.1 2025-08 Product Order Open API The following endpoints now support complex product characteristic value types via the productOrderItem.product.productCharacteristic.valueType parameter: GET /sn_ind_tmt_orm/order/productOrder GET /sn_ind_tmt_orm/order/productOrder/{id} GET /sn_ind_tmt_orm/productorder GET /sn_ind_tmt_orm/productorder/{id} PATCH /sn_ind_tmt_orm/order/productOrder/{id} PATCH /sn_ind_tmt_orm/productOrder/{id} POST /sn_ind_tmt_orm/order/productOrder POST /sn_ind_tmt_orm/productOrder Virtual Agent API 4.0.0 2025-08 Virtual Agent Bot Integration API New options for the action request body parameter with corresponding examples. POST /sn_va_as_service/bot/integration

Removed

Between your current release family and Zurich, some API features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some API features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	The GlideEncrypter API no longer supports Triple Data Encryption Standard (3DES) due to updated NIST 800-131A Rev 2 guidelines. For existing instances that upgrade to the Zurich release, the GlideEncrypter API is available for use but has been updated to automatically use the Key Management Framework algorithm. See GlideEncrypter - Global (deprecated) for more information on how to continue calling this API. For all new instances created starting with the Zurich release, the GlideEncrypter API is no longer supported. Directly use the Key Management Framework instead for all cryptography operations. Dynamic groups have been removed from dynamic schema in Core Platform. For dynamic attributes defined with an associated dynamic attribute group before the Zurich release, the GlideDynamicAttribute getGroupName() method originally designed for dynamic attribute groups continues to work for backwards compatibility. The getGroupName() method returns null for migrated attributes and newly created attributes. Customers are urged to migrate to the current Dynamic Attribute definitions to take advantage of future improvements in features and functionality. For migration details, see the Dynamic Schema Zurich Migration Guide [KB2146133] article in the Now Support Knowledge Base.

Activation information

Review information on how to activate API.

Release	Release notes
Xanadu	The following APIs are available by default: Cloud Services Catalog API DynamicSchemaAPI GlideAggregate GlideDate GlideDynamicAttributeStore GlideElementAttributeStore GlideRecord HistoryWalker NumberFormatter openFrameAPI PDAutomationProvider PDFGenerationAPI PlaybookExperience Product Catalog Open API Service Order Open API The following APIs require plugin activation: The Appointment Open API requires the following plugins to be activated: Appointment Booking (com.snc.appointment_booking) Field Service Management (com.snc.work_management) Field Service Management for Telecommunications (com.sn_fsmt) Telecommunication Open APIs (com.sn_tmf_api) The AWA Manual Assignment API requires the Advanced Work Assignment (com.glide.awa) plugin to be activated. The LeadtoCashCore script include requires the Lead to Cash Core (com.snd.l2c.core) plugin to be activated. The PersonalAuthAPI requires the Personal Authentication (com.snc.sn_ihub_personal_auth) plugin to be activated. The Proactive Engagement API requires the Proactive Engagement (proactive-engagement) plugin to be activated. The PSBPublicAPIUtil requires the Service Exchange for Providers application (sn_sb_pro) and the Service Exchange Base (sn_sb) plugins to be activated. The Resource Inventory Open API requires the Customer Network Inventory Core application (com.app-ni-core) plugin to be activated. The Service Contract API requires the following plugins to be activated: Customer Contracts and Entitlements (com.sn_pss_core) Customer Service Install Base Management (com.snc.install) Product Catalog Management Core (com.sn_prd) The Service Test Management Open API requires the Customer Service Problem Management (com.sn_sprb_mgmt) plugin to be activated. The Verify Entitlements API requires the Entitlement Verification (sn_ent_verify) plugin to be activated. The WSD Extra Service Request API requires the Workplace Reservation Management (com.sn_wsd_rsv) plugin to be activated. The WSD Reservable API requires the Workplace Reservation Management (com.sn_wsd_rsv) plugin to be activated. The WSD Reservable V2 API requires the Workplace Reservation Management (com.sn_wsd_rsv) plugin to be activated.
Yokohama	The following APIs are available by default: Attachment Console Fetch Fetch.Headers Fetch.Request Fetch.Response Fetch.RequestInit GlideDynamicAttribute GlideDynamicAttributeStore GlideElementDynamicAttributeStore GlideTransientDynamicAttribute GlideUser openFrameAPI PDFGenerationAPI RESTMessageV2 ScriptableUriMatcher SOAPMessageV2 UriMatcher UriMatcherResponse The following APIs require plugin activation: The AI Asset API requires the Asset Classes (sn_ent) plugin to be activated. The AP Invoice API requires the Accounts Payable Invoice Processing (com.sn_ap_apm) plugin to be activated. The AWA Offer Work API requires the Advanced Work Assignment (com.glide.awa) plugin to be activated. The IBQConfigBase API requires the Sales and Service API Core (com.sn_tmt_core) plugin to be activated. The lead API requires the Lead Management Data Model (sn_lead_mgmt_core) plugin to be activated. The Mobile SDK requires the Mobile SDK Android library (NowSDK) or the Mobile SDK iOS library to be downloaded and installed. The openFrame API requires the com.sn_openframe_store plugin to be activated. The OrderUtil API (script include) requires the Order Management (com.sn_ind_tmt_orm) plugin to be activated. The ProcessMiningIntegrationAPI requires the Process Mining Core (com.sn_process_optimization) plugin to be activated. The Product Order Open and the Product Inventory Open APIs require Order Management (sn_ind_tmt_orm) plugin to be activated. The Sales Agreement API requires the following plugins to be activated: Sales Agreement Data Model (com.sn_sales_agmt_core)  Product Catalog Management Core (com.sn_prd_pm) Pricing (com.sn_csm_pricing)   The Service Contract API requires the following plugins to be activated: Customer Contracts and Entitlements (com.sn_pss_core) Customer Service Install Base Management (com.snc.install) Product Catalog Management Core (com.sn_prd) The v_record API requires the Remote Tables (com.glide.script.vtable) plugin to be activated. The Verify Entitlements API requires the Entitlement Verification (com.sn_ent_verify) plugin to be activated.
Zurich	The following APIs are available by default: Identification and Reconciliation IdentificationEngine IdentificationEngineScriptableApi GlideDynamicAttribute GlideDynamicAttributeStore GlideDynamicNamespace GlideCurrencyCode GlideCurrencySymbol GlideForm (Next Experience) GlideModal (Next Experience) GlideNavigation (Next Experience) GlideQueryCondition GlideRecord GlideSysAttachment GlideUser(Next Experience) StopWatch (Next Experience) The following APIs require plugin activation: ProducerV2 requires the ServiceNow Stream Connect Installer plugin (com.glide.hub.stream_connect.installer). Product Order Open API requires the Order Management for Telecommunications (sn_ind_tmt_orm) plugin. Service Order Open API requires the Order Management for Telecommunications (sn_ind_tmt_orm) plugin. The Omnichannel Callback API requires the Omnichannel Callback (omnichannel_callback plugin) plugin. Party Management Open API requires the Telecommunications Open APIs (sn_tmf_api) and Customer Service Management (com.sn_customerservice) plugins. The SegmentHandle, SegmentHandler, and sn_erp_integration API APIs require the Zero Copy Connector for ERP (com.sn_erp_integration) plugin.

Additional requirements

If any additional requirements were introduced or changed for API we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for API we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for API, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for API we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for API we have noted them here.

Release	Release notes
Xanadu	Use server-side JavaScript APIs in scripts to change the application functionality. Run client APIs whenever a client-based event occurs, such as when a form loads, a form is submitted, or a field value changes. Use inbound REST APIs to interact with various ServiceNow functionalities within your application. See API implementation and reference for more information.
Yokohama	Use server-side JavaScript APIs in scripts to change the application functionality. Run client APIs whenever a client-based event occurs, such as when a form loads, a form is submitted, or a field value changes. Use inbound REST APIs to interact with various ServiceNow functionalities within your application. See API implementation and reference for more information.
Zurich	Use server-side JavaScript APIs in scripts to change the application functionality. Run client APIs whenever a client-based event occurs, such as when a form loads, a form is submitted, or a field value changes. Use inbound REST APIs to interact with various ServiceNow functionalities within your application. Client Next Experience APIs include client APIs compatible with the Next Experience UI. See API implementation and reference for more information.