Combined Application Manager release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zx

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delta3zx

Combined Application Manager release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Application Manager release notes for upgrades from Xanadu to Zurich

This consolidated release notes document guides ServiceNow customers upgrading their Application Manager from the Xanadu release family to the Zurich release family. It highlights new features, changes, and important upgrade information specific to Application Manager between these releases, with a focus on key updates introduced in Zurich.

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Important Upgrade Information

Application Manager is active by default on ServiceNow instances running the Zurich release.
To access the latest features, upgrade your instance to Zurich patch 4 or later.
Pre- and post-upgrade tasks should be reviewed and completed to ensure a smooth upgrade experience.

New Features in Zurich Patch 4

Now Assist suites for version compatibility: Application Manager now supports installing and updating Now Assist applications using suites that group compatible application versions. This helps verify compatibility with existing installed Now Assist applications to reduce conflicts.
Application state indicators: New indicators in the application details header provide visibility into installation considerations, requirements, and blockers, enabling better planning and troubleshooting.

Changes to Existing Features

The "Available for you" tab now displays information about unlicensed applications available for procurement from the ServiceNow Store, in addition to licensed applications.

Other Release Notes Details

No features or functionality were removed or deprecated between Xanadu and Zurich.
Application Manager continues to be a default active feature of the ServiceNow AI Platform in Zurich.
No new additional requirements, browser requirements, accessibility, or localization changes were introduced.
Previous improvements such as an enhanced search bar with recommendations remain available.

What This Means for ServiceNow Customers

Upgrading to Zurich patch 4 or later enables Application Manager users to better manage Now Assist application versions through compatibility suites, reducing runtime errors and simplifying updates. Enhanced visibility into application installation states helps administrators proactively address blockers. Additionally, customers can discover and procure new applications more easily via the updated "Available for you" tab. Overall, these improvements streamline application lifecycle management and improve the upgrade experience.

Consolidated page of all release notes for Application Manager from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Application Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Application Manager to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Application Manager is active by default on instances on the Zurich release. Upgrade your instance to Zurich patch 4 or later to use the latest features. For information about upgrading your ServiceNow AI Platform instance, see Prepare your upgrade.

New features

Between your current release family and Zurich, new features were introduced for Application Manager.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich patch 4 Now Assist suites for version compatibility Use the Application Manager to install and update Now Assist applications with suites of compatible application versions. Now Assist suites help verify that new Now Assist applications and versions remain compatible with the ones already installed to your instance. Application state indicators Review information about any applicable installation considerations, requirements, and blockers in the header of application details.

Changes

Between your current release family and Zurich, some changes were made to existing Application Manager features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Unlicensed application information In addition to details about applications that are already licensed, the "Available for you" tab of the Application Manager now includes information about applications that haven't been procured from the ServiceNow Store yet.

Removed

Between your current release family and Zurich, some Application Manager features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Application Manager features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Application Manager.


Release	Release notes
Xanadu	Application Manager is a ServiceNow AI Platform feature that is active by default.
Yokohama	No updates for this release.
Zurich	Application Manager is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Application Manager we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Application Manager we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Application Manager, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Application Manager we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Application Manager we have noted them here.


Release	Release notes
Xanadu	Use the improved search bar with added recommendations to locate your results. The search bar displays a message if your result isn't available in the tab you have selected. See Application Manager for more information.
Yokohama	No updates for this release.
Zurich	Zurich patch 4 Reduce potential runtime errors by installing and updating Now Assist applications with suites of interdependent versions. View all ServiceNow Store applications that are licensed or available for procurement from the Available for you tab. Gain insights about application installation requirements and blockers with application state indicators. See Application Manager for more information.