--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Assessments and Surveys release notes for upgrades from Xanadu to Zurich # Combined Assessments and Surveys release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Assessments and Surveys release notes for upgrades from Xanadu to Zurich This consolidated release notes page provides ServiceNow customers with all essential updates for Assessments and Surveys when upgrading from the Xanadu release family through to Zurich. It helps you understand new features, important upgrade tasks, changes, and other relevant information to ensure a smooth transition and consistent functionality. Show full answer Show less ## Important Upgrade Information * **Xanadu:** If upgrading from any version prior to Utah, update Automated Test Framework (ATF) tests by replacing the "Click the Take Survey button" step with "Click the Survey card" step due to UI changes removing buttons from assessment or survey cards. * **Yokohama and Zurich:** No special upgrade tasks or updates were required. ## New Features * **Improved Survey Response Behavior (Xanadu):** Aligns platform and portal survey behavior by ensuring user responses to inactive survey questions are no longer visible. Only active questions and their responses are accessible via the "View User Response" button on the assessment instance form, though response data remains stored in the database. * Quick start tests are recommended after upgrades or new deployments to verify Assessments and Surveys functionality. These tests can be customized if you have made customizations to your assessments or surveys. * **Yokohama and Zurich:** No new features introduced. ## Changes, Removals, and Deprecations No changes, removed features, or deprecated functionality were introduced in the Assessments and Surveys product between Xanadu and Zurich releases. ## Activation and Requirements * Assessments and Surveys is a ServiceNow AI Platform feature that is active by default starting with Xanadu. * No additional requirements, browser updates, accessibility, or localization changes were introduced between Xanadu and Zurich. ## Key Takeaways for ServiceNow Customers * Ensure ATF tests are updated if upgrading from a release prior to Utah to maintain automated testing reliability. * Expect consistent survey response visibility aligned between platform and portal, improving user and administrator experience. * Run quick start tests after upgrade or deployment to validate Assessments and Surveys functionality, especially if customizations exist. * No further action is needed for features, activation, or compatibility when moving to Zurich. Consolidated page of all release notes for Assessments and Surveys from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Assessments and Surveys release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Assessments and Surveys to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-assessmentsandsurveys-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Update the Automated Test Framework (ATF) tests, if you're upgrading to Xanadu from any version prior to Utah. In the Utah release, all the buttons on the assessments or surveys cards have been removed. To run ATF tests successfully, the Click the Take Survey button step must be replaced with the Click the Survey card step for all tests that have this step. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Assessments and Surveys. {#dfrn3-assessmentsandsurveys-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Improved Survey Response Behavior](https://www.servicenow.com/docs/access?context=c_SurveyResults&family=xanadu&ft:locale=en-US) : To ensure consistency between the platform and portal, user responses to inactive survey questions are no longer viewable. Previously: * On the platform, while taking the survey/assessment, both active and inactive questions were visible. * On the portal, only active questions were visible. This update aligns platform and portal behavior. Only responses to active survey questions are accessible through the View User Response button on the assessment instance form, even if the user had answered them while the question was active. However, the responses will still be retained in the respective tables (the response data will not be deleted from the instance). On the response form, only active questions will be displayed [Quick start tests for Assessments and Surveys](https://www.servicenow.com/docs/access?context=quick-start-tests-survey&family=xanadu&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Assessments and Surveys works as expected. If you customized Assessments and Surveys, copy the quick start tests and configure them for your customizations. For more information, see [Quick start tests for Assessments and Surveys](https://www.servicenow.com/docs/access?context=quick-start-tests-survey&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Assessments and Surveys features. {#dfrn3-assessmentsandsurveys-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Assessments and Surveys features or functionality were removed. {#dfrn3-assessmentsandsurveys-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Assessments and Surveys features or functionality were deprecated. {#dfrn3-assessmentsandsurveys-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Assessments and Surveys. {#dfrn3-assessmentsandsurveys-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Assessments and Surveys is a ServiceNow AI Platform feature that is active by default. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Assessments and Surveys we have noted them here. {#dfrn3-assessmentsandsurveys-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Assessments and Surveys we have noted them here. {#dfrn3-assessmentsandsurveys-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Assessments and Surveys, such as specific requirements or compliance levels. {#dfrn3-assessmentsandsurveys-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Assessments and Surveys we have noted them here. {#dfrn3-assessmentsandsurveys-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Assessments and Surveys we have noted them here. {#dfrn3-assessmentsandsurveys-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * View the user responses only for active questions. See [Exploring Assessments and Surveys](https://www.servicenow.com/docs/access?context=assessments-and-surveys&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]