Combined Assessments and Surveys release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Assessments and Surveys release notes for upgrades from Xanadu to Zurich

    This consolidated release notes page provides ServiceNow customers with essential information for upgrading Assessments and Surveys from the Xanadu release family through to Zurich. It highlights important preparation steps, new features, and behavioral updates to help ensure a smooth upgrade experience and maintain consistency in user experience across the platform and portal.

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    Important Upgrade Tasks

    • Xanadu Upgrade: If upgrading to Xanadu from versions earlier than Utah, update Automated Test Framework (ATF) tests by replacing the "Click the Take Survey button" step with "Click the Survey card" step, as buttons on assessment or survey cards were removed in Utah.
    • Quick Start Tests: After upgrades or new deployments, run quick start tests for Assessments and Surveys to verify expected functionality. If you have customizations, copy and adapt these tests accordingly.

    Key Features and Behavioral Changes

    • Improved Survey Response Behavior (Xanadu): User responses to inactive survey questions are no longer visible on the platform or portal, aligning behavior between both interfaces. Only responses to active questions can be viewed via the “View User Response” button on the assessment instance form, though all response data remains stored in the system tables.
    • Activation: Assessments and Surveys is a ServiceNow AI Platform feature that is active by default starting in Xanadu.

    No Updates or Changes in Yokohama and Zurich

    There were no updates, feature changes, removals, deprecations, additional requirements, browser changes, accessibility updates, or localization considerations for Assessments and Surveys in the Yokohama and Zurich releases.

    Practical Impact for ServiceNow Customers

    When upgrading Assessments and Surveys, focus on updating ATF tests if coming from pre-Utah versions, and use the quick start tests to validate system behavior post-upgrade. The key behavioral update ensures consistent visibility of survey responses only for active questions, improving data presentation and user experience. No additional activation or configuration is required for Zurich.

    Consolidated page of all release notes for Assessments and Surveys from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Assessments and Surveys release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Assessments and Surveys to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    Update the Automated Test Framework (ATF) tests, if you're upgrading to Xanadu from any version prior to Utah. In the Utah release, all the buttons on the assessments or surveys cards have been removed. To run ATF tests successfully, the Click the Take Survey button step must be replaced with the Click the Survey card step for all tests that have this step.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Assessments and Surveys.

    Release Release notes

    Xanadu
    Improved Survey Response Behavior
    To ensure consistency between the platform and portal, user responses to inactive survey questions are no longer viewable. Previously:
    • On the platform, while taking the survey/assessment, both active and inactive questions were visible.
    • On the portal, only active questions were visible.
    This update aligns platform and portal behavior. Only responses to active survey questions are accessible through the View User Response button on the assessment instance form, even if the user had answered them while the question was active. However, the responses will still be retained in the respective tables (the response data will not be deleted from the instance). On the response form, only active questions will be displayed
    Quick start tests for Assessments and Surveys

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Assessments and Surveys works as expected. If you customized Assessments and Surveys, copy the quick start tests and configure them for your customizations.

    For more information, see Quick start tests for Assessments and Surveys.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Assessments and Surveys features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Assessments and Surveys features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Assessments and Surveys features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Assessments and Surveys.

    Release Release notes

    Xanadu

    Assessments and Surveys is a ServiceNow AI Platform feature that is active by default.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Assessments and Surveys, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Assessments and Surveys we have noted them here.

    Release Release notes

    Xanadu
    • View the user responses only for active questions.

    See Exploring Assessments and Surveys for more information.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.