Combined Career Conversations release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zx

bundleId

delta3zx

Combined Career Conversations release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated July 20, 2026

3 minutes to read

Summarize

Summarized using AI

Summary of Combined Career Conversations Release Notes for Upgrades from Xanadu to Zurich

This consolidated release notes page guides ServiceNow customers through the upgrades and enhancements for Career Conversations from the Xanadu release through to Zurich. It highlights key new features, changes, activation steps, and important upgrade considerations to help you prepare for and maximize the value of your Career Conversations deployment in the Zurich release family.

Show full answer Show less

Key Features

New AI Model Providers (Zurich release): Now Assist applications, including AI agents, now support additional third-party AI model providers—Google Gemini and AWS Claude—alongside existing options like Now LLM Service and Azure OpenAI. This expands your choices for AI-driven capabilities in career conversation workflows.
Growth Conversations Agent (Zurich Patch 2): Managers can leverage a new AI agent within Now Assist to schedule and prepare for employee growth discussions. The agent delivers clear summaries of employee activity and career journeys, featuring data-driven talking points to facilitate focused and impactful conversations.
Conversation Series Management (Zurich Patch 2): Managers gain the ability to edit existing conversation series and specify an end date for these series, providing greater flexibility in managing ongoing career development dialogues.
Filtering Upcoming Conversations (Zurich Patch 2): Managers can filter upcoming career conversations based on their status, improving visibility and planning for future engagement.

Upgrade and Activation Information

Pre- and Post-Upgrade Tasks: Customers should review and complete recommended tasks before and after upgrading to the Zurich release to ensure a smooth transition. No specific changes or removals affect Career Conversations between Xanadu and Zurich.
Activation: To use Career Conversations in Zurich, request installation through the ServiceNow Store.
Additional Requirements, Browser, Accessibility, and Localization: No new requirements or changes were noted across releases.

What to Expect

With the Zurich release, you can expect enhanced AI support for career conversations, enabling more intelligent, data-driven discussions facilitated by Now Assist AI agents. The added flexibility in managing conversation series and filtering upcoming conversations helps managers better organize and conduct meaningful growth dialogues. These updates aim to improve user experience, conversation effectiveness, and managerial control within the Career Conversations framework.

Consolidated page of all release notes for Career Conversations from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Career Conversations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Career Conversations.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Zurich Patch 2 Create a growth conversation with the help of an agent in Now Assist As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both Now Assist for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection Edit a conversation series As a manager, you can now edit a conversation series based on your requirements. End a conversation series As a manager, you can now specify a date on which a growth conversation series should end. View upcoming conversations based on status As a manager, you can now filter upcoming conversations based on the status of the conversation.

Changes

Between your current release family and Zurich, some changes were made to existing Career Conversations features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Career Conversations features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Career Conversations features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Career Conversations.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Install Career Conversations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Career Conversations we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Career Conversations we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Career Conversations we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Career Conversations we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 2 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Make career conversations easy to create and track using the growth conversations agentic workflow. As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See Career Conversations for more information.