Combined Career Conversations release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for Career Conversations from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Career Conversations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Career Conversations.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Zurich Patch 7 Streamline feedback collection and review using the Employee feedback collection AI agent As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee’s recent feedback with easy navigation to the feedback page in Manager Hub. Zurich Patch 2 Create a growth conversation with the help of an agent in Now Assist As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both Now Assist for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection Edit a conversation series As a manager, you can now edit a conversation series based on your requirements. End a conversation series As a manager, you can now specify a date on which a growth conversation series should end. View upcoming conversations based on status As a manager, you can now filter upcoming conversations based on the status of the conversation.

Changes

Between your current release family and Zurich, some changes were made to existing Career Conversations features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Career Conversations features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Career Conversations features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Career Conversations.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Install Career Conversations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Career Conversations we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Career Conversations we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Career Conversations we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Career Conversations we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 7 As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. As a manager, select and preview feedback templates when requesting feedback. As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. Zurich Patch 2 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Make career conversations easy to create and track using the growth conversations agentic workflow. As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See Career Conversations for more information.