--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Career Conversations release notes for upgrades from Xanadu to Zurich # Combined Career Conversations release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Career Conversations Release Notes for Upgrades from Xanadu to Zurich This consolidated guide provides an essential overview of the Career Conversations updates and features introduced between the Xanadu and Zurich releases. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new functionalities, changes, and activation steps specific to Career Conversations within the Zurich release. Show full answer Show less ## Key Features * **Employee Feedback Collection AI Agent:** Administrators can create reusable feedback templates using the Platform Surveys tool. Managers can select, preview templates, and quickly review summarized snapshots of employee feedback in the Manager Hub for streamlined feedback management. * **Expanded AI Model Provider Options:** In addition to Now LLM Service and Azure OpenAI, Google Gemini and AWS Claude are now available as third-party generative AI model providers, enhancing AI capabilities across skills and agents. * **Growth Conversations with AI Assistance:** Managers can leverage the Now Assist AI agent to schedule and prepare meaningful employee growth discussions. The agent offers summaries of employee activity and career journeys, generating data-driven talking points to improve conversation focus and impact. (Requires ServiceNow Otto for HR Service Delivery.) * **Conversation Series Management:** Managers can now edit existing conversation series, specify end dates for growth conversation series, and filter upcoming conversations based on their status for better tracking and flexibility. ## Key Changes * **New UI Elements:** A "Plan conversation with AI" button has been added on the Career Conversations home page to initiate growth conversations using Now Assist. * **Default Theme Update:** The Coral theme is now the default for new portal, web, and mobile experiences, offering a fresh, brand-neutral look with optional dark mode for enhanced usability. * **Improved Conversation Filters:** The Conversations page defaults to showing upcoming conversations and provides filtering by conversation state to help managers prioritize actions. * **Edit Series Button:** A dedicated button enables easy editing of conversation series directly from the conversations screen. ## Activation and Upgrade Considerations * Career Conversations must be installed by requesting it from the ServiceNow Store. Customers can access the store for app availability and submission details. * No specific pre- or post-upgrade tasks or additional requirements were introduced between Xanadu and Zurich for Career Conversations, but reviewing upgrade notes is recommended. * There are no changes to browser requirements, localization, accessibility, or feature deprecations for Career Conversations in the Zurich release. ## Patch Highlights * **Zurich Patch 7:** Enhanced feedback template creation and preview features for admins and managers, along with a summarized feedback view in Manager Hub. * **Zurich Patch 2:** Added support for Google Gemini and Anthropic Claude AI providers, introduced an agentic workflow for growth conversations, and improved manager resource recommendations. Also introduced the ability to edit and end growth conversation series. These enhancements enable ServiceNow customers to streamline employee feedback collection, improve growth conversations with AI-driven insights, and better manage conversation series, all within an updated and user-friendly interface. Consolidated page of all release notes for Career Conversations from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Career Conversations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careerconversations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Career Conversations. {#dfrn3-careerconversations-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Create a growth conversation with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both ServiceNow Otto for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection [Edit a conversation series](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : As a manager, you can now edit a conversation series based on your requirements. [End a conversation series](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now specify a date on which a growth conversation series should end. [View upcoming conversations based on status](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now filter upcoming conversations based on the status of the conversation. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Career Conversations features. {#dfrn3-careerconversations-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [AI Agents button to create a growth conversation using Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : A Plan conversation with AI button is added to the Career Conversations home page. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Edit series button](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : A new Edit series button has been added to edit conversations on the conversations screen. [Filters on the Conversations page](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : The filter on the Conversations page now shows upcoming conversations by default and allows filtering based on conversation state. | [ ] ## Removed Between your current release family and Zurich, some Career Conversations features or functionality were removed. {#dfrn3-careerconversations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Career Conversations features or functionality were deprecated. {#dfrn3-careerconversations-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Career Conversations. {#dfrn3-careerconversations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install Career Conversations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Career Conversations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels. {#dfrn3-careerconversations-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Make career conversations easy to create and track using the growth conversations agentic workflow. * As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. * As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See [Career Conversations](https://www.servicenow.com/docs/access?context=egd-activities-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]