Combined Care Team Mobile release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Mobile Release Notes for Upgrades from Xanadu to Zurich

    This document consolidates all release notes for Care Team Mobile upgrades from the Xanadu through to the Zurich release versions. It is designed to help ServiceNow customers prepare for the upgrade by summarizing new features, changes, and important upgrade information across release families.

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    Key Features Introduced in Zurich

    • Create Support Requests: Users can now create support requests directly from their mobile devices for various supporting departments, including Healthcare IT, Biomed, Facilities, and Environmental Services through Care Team Mobile.
    • Scan Assets: The mobile app enables scanning of tags on medical equipment and IT assets, redirecting users to the asset’s record to view its history, status, and related cases.
    • Browse Locations: Users can browse healthcare locations within the app and create support requests specific to those locations, such as patient rooms or supply closets, facilitating workflows for sanitation requests, facility repairs, and other operational needs.

    Upgrade Preparation and Activation

    Before upgrading to Zurich, customers should review pre- and post-upgrade tasks as recommended. Care Team Mobile can be installed by requesting it from the ServiceNow Store. The store also provides cumulative release notes and version history for additional context.

    Additional Information

    • No updates, removals, or deprecations were noted for Care Team Mobile features between Xanadu, Yokohama, and Zurich releases aside from the new features highlighted.
    • There are no changes to additional requirements, browser requirements, accessibility, localization, or highlight information across these releases.

    What to Expect

    By upgrading to Zurich, ServiceNow customers gain enhanced mobile capabilities for managing healthcare operations support requests, asset tracking, and location-based workflows, improving operational efficiency and responsiveness directly from mobile devices.

    Consolidated page of all release notes for Care Team Mobile from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Mobile to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Mobile.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Create support requests
    Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile:
    • Care Team Operations for Healthcare IT
    • Care Team Operations for Biomed
    • Care Team Operations for Facilities
    • Care Team Operations for Environmental Services
    Scan assets
    Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases.
    Browse locations
    Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Mobile features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Mobile features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Mobile features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Mobile.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Mobile we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Mobile we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Mobile, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Mobile we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Mobile we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Create support requests based on installed Healthcare Operations case types directly from your mobile device.
    • Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases.
    • View requests for specific locations, such as patient rooms or supply closets.
    • Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs.

    See Care Team Mobile for more information.