Combined Care Team Operations for Biomed release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with essential information on upgrading Care Team Operations for Biomed from the Xanadu release family through Yokohama to Zurich. It includes new features, changes, activation instructions, and important preparatory tasks to ensure a smooth upgrade experience.

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    New Features

    • Yokohama Release Enhancements:
      • Healthcare Biomed Case Overview: Allows expansion of biomed cases to support custom requests tailored to your biomed department's needs.
      • Care Team Portal Biomed Requests: Enables submission of biomed support requests via preconfigured record producers, streamlining support interactions.
      • Case and Work Order Synchronization: Links biomed cases with work orders, granting care teams visibility into all biomed cases while biomed support teams can fulfill cases as work orders and tasks, especially when Clinical Device Management is implemented.
    • Zurich Release Enhancements:
      • Improved Roles and Responsibilities Setup: Introduces new roles—Support Department Agent and Support Department Manager—to enable more selective and efficient user access management within healthcare organizations.

    Changes, Removals, and Deprecations

    No updates, removals, or deprecations were made to Care Team Operations for Biomed features or functionality between Xanadu and Zurich releases.

    Activation and Installation

    To activate or install Care Team Operations for Biomed in Yokohama and Zurich releases, customers must request the application through the ServiceNow Store. The store provides access to all available apps and detailed information on submitting installation requests. For ongoing reference, customers can consult the ServiceNow Store version history release notes for cumulative updates.

    Additional Requirements and Considerations

    • Browser, Accessibility, and Localization: There are no new or changed requirements related to browser compatibility, accessibility compliance, or localization between Xanadu and Zurich.
    • Highlight Information: Yokohama release enables automation of healthcare operations by facilitating biomed support request creation and fulfillment directly in the Care Team Portal, improving visibility and management of biomed cases when Clinical Device Management is installed. Zurich focuses on enhancing role assignment efficiency through updated user configuration processes.

    Practical Impact for ServiceNow Customers

    Upgrading to Zurich from Xanadu provides healthcare organizations with enhanced biomed support capabilities, improved case management integration, and refined role-based access controls. Customers can expect streamlined workflows for biomed support requests and greater transparency across care teams, helping to optimize biomedical device management and support operations within their healthcare environment.

    Consolidated page of all release notes for Care Team Operations for Biomed from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Biomed to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Biomed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Healthcare Biomed case overview

    Expand biomed cases to support custom support requests for your organization’s biomed department.

    Care Team Portal biomed requests

    Request support from your organization’s biomed department with preconfigured record producers.

    Healthcare biomed case and work order synchronization

    Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks.

    Zurich
    Setting up roles and responsibilities in Care Team Operations for Biomed

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Biomed features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Biomed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Automate healthcare operations by enabling biomed support request creation and fulfillment.
    • Create biomed support requests from directly within the Care Team Portal.
    • Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed.

    See Care Team Operations for Biomed for more information.

    Zurich

    Assign roles and responsibilities more efficiently with an updated user configuration process.

    See Care Team Operations for Biomed for more information.