--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Care Team Operations for Biomed release notes for upgrades from Xanadu to Zurich # Combined Care Team Operations for Biomed release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Xanadu to Zurich This consolidated guide covers all release notes for Care Team Operations for Biomed from the Xanadu through Zurich releases, providing ServiceNow customers with essential information to prepare for upgrades. It highlights new features, changes, activation instructions, and important upgrade considerations to ensure smooth transition and effective use of the application. Show full answer Show less ## New Features * **Yokohama Release:** * Expanded biomed case overview to support custom support requests tailored to your organization's biomed department needs. * Enabled biomed support request creation through preconfigured record producers accessible within the Care Team Portal. * Introduced synchronization between biomed cases and work orders, providing care teams visibility into reported biomed cases and empowering biomed support teams to manage cases as work orders and work order tasks, especially when Clinical Device Management is installed. * **Zurich Release:** * Updated roles and responsibilities framework to allow more selective user access within Care Team Operations for Biomed. * Added new responsibilities: Support department agent and Support department manager, which can be assigned via the Edit member related list in healthcare organizations. ## Changes, Removed Features, and Deprecations No changes, feature removals, or deprecations were recorded between Xanadu and Zurich releases for Care Team Operations for Biomed. ## Activation Information Care Team Operations for Biomed is available via the **ServiceNow Store**. To activate the application, customers must request installation through the ServiceNow Store. This applies to both Yokohama and Zurich releases. The ServiceNow Store also provides comprehensive version history and cumulative release notes for all app releases. ## Additional Requirements and Compatibility No new additional requirements, browser changes, accessibility updates, or localization considerations were introduced between the Xanadu and Zurich releases. ## Practical Benefits for ServiceNow Customers * Automate biomed support request creation and fulfillment directly within the Care Team Portal, improving operational efficiency. * Gain comprehensive visibility and control over biomed cases by synchronizing them with work orders, facilitating better case management and resolution. * Enhance security and access control with refined roles and responsibilities, enabling more precise user role assignments aligned with organizational needs. Consolidated page of all release notes for Care Team Operations for Biomed from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Biomed to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforbiomed-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Healthcare Biomed case overview](https://www.servicenow.com/docs/access?context=hcls-cto-biomed-case&family=yokohama&ft:locale=en-US) : Expand biomed cases to support custom support requests for your organization's biomed department. [Care Team Portal biomed requests](https://www.servicenow.com/docs/access?context=requesting-cto-biomed&family=yokohama&ft:locale=en-US) : Request support from your organization's biomed department with preconfigured record producers. [Healthcare biomed case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-fulfilling-biomed&family=yokohama&ft:locale=en-US) : Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks. | | Zurich | [Setting up roles and responsibilities in Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=cto-biomed-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Care Team Operations for Biomed features. {#dfrn3-careteamoperationsforbiomed-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were removed. {#dfrn3-careteamoperationsforbiomed-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were deprecated. {#dfrn3-careteamoperationsforbiomed-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforbiomed-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Automate healthcare operations by enabling biomed support request creation and fulfillment. * Create biomed support requests from directly within the Care Team Portal. * Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Assign roles and responsibilities more efficiently with an updated user configuration process. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=zurich&ft:locale=en-US) for more information. | [ ]