Combined Care Team Operations for Biomed release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Xanadu to Zurich

    This consolidated guide supports ServiceNow customers preparing to upgrade Care Team Operations for Biomed from the Xanadu release family through Yokohama to Zurich. It provides a clear summary of new features, changes, activation procedures, and key considerations throughout these releases.

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    Key Features

    • Yokohama Release: Introduced enhanced biomed case management including:
      • Expanded biomed cases to support custom support requests tailored to organizational needs.
      • Biomed request creation directly from the Care Team Portal via preconfigured record producers.
      • Synchronization between biomed cases and work orders, enabling clinical device management teams to view and fulfill cases as work orders and tasks.
    • Zurich Release: Improved role and responsibility management by adding:
      • New roles: Support department agent and support department manager.
      • Ability to assign these roles through the Edit member related list within healthcare organizations, allowing more selective user access control.

    Changes, Removals, and Deprecations

    There are no reported changes, removals, or deprecations impacting Care Team Operations for Biomed between Xanadu, Yokohama, and Zurich releases. Customers can expect stable functionality during upgrade.

    Activation and Installation

    To activate or install Care Team Operations for Biomed in Yokohama or Zurich releases, customers should request the application from the ServiceNow Store. The ServiceNow Store website provides access to all available apps and instructions for submitting installation requests. Cumulative release notes and version history are also available through the Store.

    Additional Considerations

    • Pre- and Post-Upgrade Tasks: Customers should review and complete any necessary tasks though no specific tasks are highlighted in these releases.
    • Browser, Accessibility, and Localization: No updates or new requirements were introduced across these releases.

    Practical Impact for ServiceNow Customers

    Upgrading to Zurich will enable your biomed care teams to better manage support requests and workflows with enhanced case visibility and role-based access control. The integration with Clinical Device Management improves operational efficiency by linking biomed cases to work orders. The user role enhancements in Zurich facilitate more precise assignment of responsibilities within healthcare organizations, supporting secure and streamlined team operations.

    Consolidated page of all release notes for Care Team Operations for Biomed from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Biomed to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Biomed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Healthcare Biomed case overview

    Expand biomed cases to support custom support requests for your organization’s biomed department.

    Care Team Portal biomed requests

    Request support from your organization’s biomed department with preconfigured record producers.

    Healthcare biomed case and work order synchronization

    Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks.

    Zurich
    Setting up roles and responsibilities in Care Team Operations for Biomed

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Biomed features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Biomed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Automate healthcare operations by enabling biomed support request creation and fulfillment.
    • Create biomed support requests from directly within the Care Team Portal.
    • Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed.

    See Care Team Operations for Biomed for more information.

    Zurich

    Assign roles and responsibilities more efficiently with an updated user configuration process.

    See Care Team Operations for Biomed for more information.