--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Care Team Operations for Environmental Services release notes for upgrades from Xanadu to Zurich # Combined Care Team Operations for Environmental Services release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with essential information regarding upgrades of Care Team Operations for Environmental Services from the Xanadu to Zurich release family. It highlights the new features introduced in Zurich, important upgrade tasks, activation procedures, and other relevant details to help customers prepare and optimize their use of this product within their healthcare environments. Show full answer Show less ## Key Features * **Healthcare Environmental Services Case Expansion:** Enables organizations to support custom environmental services support requests, enhancing flexibility in managing environmental service needs. * **Create Environmental Services Support Requests:** Allows users to request support from their organization's environmental services department using pre-configured catalog items, streamlining request submission. * **Case and Work Order Synchronization:** Automatically synchronizes environmental services cases with work orders, improving operational efficiency and tracking. * **Updated Roles and Responsibilities:** Introduces new user roles, including Support Department Agent and Support Department Manager, allowing for more selective and efficient user access management within healthcare organizations. ## Upgrade Preparation and Activation Before upgrading to Zurich, customers should review and complete recommended pre- and post-upgrade tasks to ensure a smooth transition. Care Team Operations for Environmental Services is available through the ServiceNow Store, where customers can request installation and access cumulative version histories. Activation information and procedures are provided to support straightforward deployment. ## Additional Information * No changes, removals, or deprecations were introduced between Xanadu and Zurich releases, simplifying upgrade considerations. * There are no new additional requirements, browser specifications, accessibility considerations, or localization updates for this release. * The Zurich release enhances automation by enabling environmental support request creation and fulfillment directly within the Care Team Portal or Care Team Mobile, offering comprehensive visibility and management capabilities. ## Expected Outcomes By upgrading to Zurich, ServiceNow customers can expect improved environmental service operations through automated request handling, better case management synchronization, and more granular user role assignments. These enhancements support streamlined workflows and greater operational transparency for healthcare environmental services teams. Consolidated page of all release notes for Care Team Operations for Environmental Services from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Environmental Services to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Healthcare Environmental Services case](https://www.servicenow.com/docs/access?context=cto-evs-case-overview&family=zurich&ft:locale=en-US) : Expand Healthcare Environmental Services cases to support custom support requests for your organization's environmental services support department. [Create environmental services support requests](https://www.servicenow.com/docs/access?context=cto-evs-create-requests&family=zurich&ft:locale=en-US) : Request support from your organization's environmental services department with pre-configured catalog items. [Healthcare Environmental Services case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-evs-fulfill-requests&family=zurich&ft:locale=en-US) : Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders. [Setting up roles and responsibilities in Care Team Operations for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Care Team Operations for Environmental Services features. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were removed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were deprecated. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Automate healthcare operations by enabling environmental support request creation and fulfillment. * Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile. * Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed. * Assign roles and responsibilities more efficiently with a streamlined user configuration processes. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=zurich&ft:locale=en-US) for more information. | [ ]