Combined Care Team Operations for Environmental Services release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive guide to upgrading Care Team Operations for Environmental Services from the Xanadu release through to Zurich. It highlights new features, changes, and important upgrade information to help customers prepare for and implement the Zurich release effectively.

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    Key Features Introduced in Zurich

    • Healthcare Environmental Services Case: Expanded functionality to support custom environmental services support requests tailored to your organization’s needs.
    • Create Environmental Services Support Requests: Users can request environmental services support via pre-configured catalog items, enhancing request efficiency.
    • Case and Work Order Synchronization: Automatic synchronization between environmental services cases and work orders improves operational coherence and tracking.
    • Updated Roles and Responsibilities: New roles such as Support Department Agent and Support Department Manager enable more selective and efficient user access management within healthcare organizations.

    Upgrade Preparation and Activation

    Before upgrading to Zurich, customers should review and complete the outlined pre- and post-upgrade tasks to ensure a smooth transition. The Care Team Operations for Environmental Services app is available for installation via the ServiceNow Store. Customers can request the app and view version history and cumulative release notes on the ServiceNow Store website.

    Additional Information

    • No updates, changes, removals, or deprecations were recorded between Xanadu and Zurich other than the new features described.
    • No additional system requirements, browser or accessibility changes, localization updates, or highlight considerations were introduced in this upgrade.

    Practical Benefits for ServiceNow Customers

    By upgrading to Zurich, customers gain the ability to automate environmental services support requests directly from the Care Team Portal or Care Team Mobile. This integration provides full visibility into support cases and streamlines management by converting cases into work orders or tasks, especially when Field Service Management is deployed. Enhanced role assignments improve operational efficiency and security by allowing precise access control.

    Consolidated page of all release notes for Care Team Operations for Environmental Services from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Environmental Services to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Environmental Services.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Healthcare Environmental Services case

    Expand Healthcare Environmental Services cases to support custom support requests for your organization’s environmental services support department.

    Create environmental services support requests

    Request support from your organization’s environmental services department with pre-configured catalog items.

    Healthcare Environmental Services case and work order synchronization

    Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders.

    Setting up roles and responsibilities in Care Team Operations for Environmental Services

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Environmental Services features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Environmental Services.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Automate healthcare operations by enabling environmental support request creation and fulfillment.
    • Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile.
    • Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.
    • Assign roles and responsibilities more efficiently with a streamlined user configuration processes.

    See Care Team for Environmental Services for more information.