Combined Care Team Operations for Facilities release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Operations for Facilities Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document covers the updates for Care Team Operations for Facilities from the Xanadu release through to Zurich. It is designed to help ServiceNow customers understand the new features, changes, and upgrade considerations specifically related to this product family.

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    Note that for many releases between Xanadu and Zurich, no updates were made, and this document clearly indicates those instances to streamline your review process.

    Important Upgrade Information

    • Pre- and post-upgrade tasks: Customers should review and complete any necessary tasks before and after upgrading Care Team Operations for Facilities to Zurich to ensure a smooth transition.
    • Installation: The Zurich release of Care Team Operations for Facilities can be installed by requesting it from the ServiceNow Store. Customers can also access cumulative release notes via the ServiceNow Store version history.

    New Features Introduced in Zurich

    • Healthcare Facilities Case: Expanded capabilities to manage custom support requests specific to your organization’s facilities support department.
    • Create Facilities Support Requests: Enables users to submit facilities-related support requests through pre-configured catalog items, accessible via the Care Team Portal or Care Team Mobile.
    • Case and Work Order Synchronization: Automatic synchronization between Healthcare Facilities cases and work orders improves operational efficiency and visibility.
    • Updated Roles and Responsibilities: Enhanced role management introduces new responsibilities such as Support Department Agent and Support Department Manager. These roles can be assigned within healthcare organizations to streamline user access and task delegation.

    Changes, Removals, and Deprecations

    No changes, feature removals, or deprecations were introduced between Xanadu and Zurich for Care Team Operations for Facilities.

    Additional Considerations

    • Browser, Accessibility, and Localization: No updates or new requirements were introduced in these areas for the Zurich release.
    • Highlights: Zurich focuses on automating healthcare operations through facilities support request creation and fulfillment, enhancing visibility and management of facilities support cases.

    What Customers Can Expect

    By upgrading to Zurich, ServiceNow customers will benefit from streamlined facilities support management integrated within Care Team Operations. The new features enable automation of support request creation and fulfillment, improved synchronization with work orders, and more granular control over user roles and responsibilities. These enhancements contribute to better operational efficiency and visibility for healthcare facilities support teams.

    Consolidated page of all release notes for Care Team Operations for Facilities from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Facilities to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Facilities.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Healthcare Facilities case

    Expand facilities cases to support custom support requests for your organization’s facilities support department.

    Create facilities support requests

    Request support from your organization’s facilities department with pre-configured catalog items.

    Healthcare facilities case and work order synchronization

    Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders.

    Setting up roles and responsibilities in Care Team Operations for Facilities

    Roles and responsibilities have been updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Facilities features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Facilities.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Automate healthcare operations by enabling facilities support request creation and fulfillment.
    • Create facility support requests from directly within the Care Team Portal or Care Team Mobile.
    • Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.]
    • Assign roles and responsibilities more efficiently with a streamlined user configuration process.

    See Care Team Operations for Facilities for more information.