Combined Care Team Operations for Facilities release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for Care Team Operations for Facilities from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Care Team Operations for Facilities to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Care Team Operations for Facilities.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Healthcare Facilities case Expand facilities cases to support custom support requests for your organization’s facilities support department. Create facilities support requests Request support from your organization’s facilities department with pre-configured catalog items. Healthcare facilities case and work order synchronization Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders. Setting up roles and responsibilities in Care Team Operations for Facilities Roles and responsibilities have been updated to allow for more selective user access. The following responsibilities were added: Support department agent Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

Changes

Between your current release family and Zurich, some changes were made to existing Care Team Operations for Facilities features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Care Team Operations for Facilities.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Care Team Operations for Facilities we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Automate healthcare operations by enabling facilities support request creation and fulfillment. Create facility support requests from directly within the Care Team Portal or Care Team Mobile. Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.] Assign roles and responsibilities more efficiently with a streamlined user configuration process. See Care Team Operations for Facilities for more information.