Combined Care Team Operations for Healthcare IT release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Care Team Operations for Healthcare IT Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes page provides ServiceNow customers with detailed information on upgrading the Care Team Operations for Healthcare IT application from the Xanadu release family through Yokohama to the Zurich release. It highlights new features, changes, removals, deprecations, activation instructions, and other relevant upgrade considerations to support seamless transitions and optimized use of the product.

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    New Features

    • Yokohama Release Enhancements:
      • Expanded Healthcare IT Case Overview to support custom IT support requests tailored to organizational needs.
      • Care Team Portal IT Requests: Allows team members to request IT support using pre-configured record producers, streamlining request submission.
      • Healthcare IT Cases and Incident Synchronization: Links IT cases and incidents for comprehensive visibility by care teams and effective incident fulfillment by IT support.
    • Zurich Release Enhancements:
      • Updated Roles and Responsibilities to enable more selective and efficient user access management.
      • Introduced new responsibilities: Support department agent and Support department manager, assignable within healthcare organizations via the Edit member related list.

    Changes, Removals, and Deprecations

    No notable changes, removals, or deprecations were introduced in any release family from Xanadu through Zurich. This ensures stability and continuity of existing functionality during upgrades.

    Activation and Installation

    For Yokohama and Zurich releases, Care Team Operations for Healthcare IT must be installed by requesting the application from the ServiceNow Store. Customers can visit the ServiceNow Store to view available apps and submit installation requests. This centralized installation approach simplifies deployment and maintenance.

    Additional Requirements and Compliance

    There are no new or updated additional requirements, browser requirements, accessibility considerations, or localization details for any release family from Xanadu to Zurich. This minimizes complexity and supports broad compatibility.

    Practical Benefits for ServiceNow Customers

    • Enhanced ability to manage IT support cases within healthcare teams, improving collaboration between care and IT support.
    • Improved role-based access controls help administrators assign and manage user responsibilities more precisely.
    • Streamlined request creation and incident management processes enable IT support to respond efficiently to healthcare IT needs.
    • Easy installation from the ServiceNow Store ensures customers can access the latest features with minimal effort.

    Consolidated page of all release notes for Care Team Operations for Healthcare IT from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Healthcare IT to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Healthcare IT.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Healthcare IT case overview

    Expand healthcare cases to support custom support requests for your organization’s IT department.

    Care Team Portal IT requests

    Request support from your organization’s IT department with pre-configured record producers.

    Healthcare IT cases and incident synchronization
    Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents

    Zurich
    Setting up roles and responsibilities in Care Team Operations for Healthcare IT

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Healthcare IT features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Healthcare IT.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Automate healthcare operations by enabling IT support request creation and fulfillment.
    • Create IT support requests from directly within the Care Team Portal.
    • Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently.

    See Care Team Operations for Healthcare IT for more information.

    Zurich

    Assign roles and responsibilities more efficiently with an updated user configuration process.

    See Care Team Operations for Healthcare IT for more information.