Combined Care Team Operations for Healthcare IT release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Care Team Operations for Healthcare IT Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of the updates and changes in Care Team Operations for Healthcare IT from the Xanadu release through to Zurich. It is designed to assist customers in preparing for their upgrade by summarizing new features, changes, deprecations, and activation details across these releases.

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    Key Features

    • Yokohama Release Enhancements:
      • Healthcare IT Case Overview: Enables expansion of healthcare cases to support custom IT support requests tailored to your organization’s needs.
      • Care Team Portal IT Requests: Provides pre-configured record producers allowing care teams to request IT support directly through the Care Team Portal.
      • Healthcare IT Cases and Incident Synchronization: Links healthcare IT cases with IT incidents, offering care teams visibility into IT issues reported by their team and empowering IT support teams to manage and fulfill these as incidents efficiently.
    • Zurich Release Enhancements:
      • Updated Roles and Responsibilities: Introduces new responsibilities—Support department agent and Support department manager—that allow for more selective user access. These roles can be assigned via the Edit member related list within healthcare organizations, improving control over user permissions and responsibilities.

    Changes, Removals, and Deprecations

    There were no recorded changes, removals, or deprecations in Care Team Operations for Healthcare IT between the Xanadu and Zurich releases.

    Activation and Installation

    Care Team Operations for Healthcare IT must be installed by requesting it from the ServiceNow Store, applicable for both Yokohama and Zurich releases. Customers should visit the ServiceNow Store to view available apps and submit installation requests. For ongoing updates, refer to the ServiceNow Store version history release notes.

    Additional Requirements and Compatibility

    No new additional requirements or browser compatibility changes have been introduced between Xanadu and Zurich for this product.

    Accessibility and Localization

    There are no new accessibility or localization updates noted for Care Team Operations for Healthcare IT in these releases.

    Highlights for Customers

    • Automated IT Support Requests: Yokohama introduced automation for healthcare operations by enabling the creation and fulfillment of IT support requests directly within the Care Team Portal, enhancing operational efficiency.
    • Role Management Enhancements: Zurich improved user role assignment processes to support more granular and efficient management of roles and responsibilities within healthcare organizations.

    By leveraging these enhancements, ServiceNow customers can expect improved integration between healthcare teams and IT support, streamlined IT request handling, and better governance of user access in Care Team Operations for Healthcare IT.

    Consolidated page of all release notes for Care Team Operations for Healthcare IT from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Healthcare IT to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Healthcare IT.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Healthcare IT case overview

    Expand healthcare cases to support custom support requests for your organization’s IT department.

    Care Team Portal IT requests

    Request support from your organization’s IT department with pre-configured record producers.

    Healthcare IT cases and incident synchronization
    Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents

    Zurich
    Setting up roles and responsibilities in Care Team Operations for Healthcare IT

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Healthcare IT features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Healthcare IT.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Automate healthcare operations by enabling IT support request creation and fulfillment.
    • Create IT support requests from directly within the Care Team Portal.
    • Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently.

    See Care Team Operations for Healthcare IT for more information.

    Zurich

    Assign roles and responsibilities more efficiently with an updated user configuration process.

    See Care Team Operations for Healthcare IT for more information.