--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Care Team Operations for Healthcare IT release notes for upgrades from Xanadu to Zurich # Combined Care Team Operations for Healthcare IT release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Healthcare IT Release Notes for Upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates and information for Care Team Operations for Healthcare IT across releases from Xanadu through Zurich. It is designed to assist customers in preparing and executing their upgrade process smoothly by summarizing new features, changes, activation steps, and other relevant details. Show full answer Show less ## Key Features * **Yokohama Release Enhancements:** * **Healthcare IT Case Overview:** Enables expansion of healthcare cases to include custom IT support requests tailored to your organization's IT needs. * **Care Team Portal IT Requests:** Allows end users to request IT support via pre-configured record producers directly from the Care Team Portal. * **Healthcare IT Cases and Incident Synchronization:** Links healthcare IT cases with IT incidents, providing care teams full visibility of IT cases and enabling IT support teams to manage and fulfill these cases effectively as incidents. * **Zurich Release Enhancements:** * **Roles and Responsibilities Setup:** Introduces updated roles to allow more selective user access, including newly added responsibilities for Support Department Agent and Support Department Manager. These roles can be assigned within healthcare organizations via the Edit Member related list. ## Upgrade Preparation and Activation Before upgrading to Zurich, customers should review and complete all recommended pre- and post-upgrade tasks as outlined in the release notes. Activation of Care Team Operations for Healthcare IT is performed through the ServiceNow Store by submitting a request. This process is consistent from Yokohama through Zurich releases. ## Other Information * **Changes, Removals, and Deprecations:** No changes, removals, or deprecations of features were noted from Xanadu through Zurich releases. * **Additional Requirements, Browser Requirements, Accessibility, and Localization:** No new requirements or changes were introduced across these areas during the upgrade path. * **Highlight Information:** Yokohama highlighted automation of healthcare operations by enabling IT support request creation and fulfillment within the Care Team Portal. Zurich emphasized improved role and responsibility assignment processes for more efficient user configuration. ## What ServiceNow Customers Can Expect Upgrading Care Team Operations for Healthcare IT from Xanadu to Zurich enables your organization to streamline the management of IT support requests within healthcare teams, improving visibility and efficiency. You gain enhanced role-based access control to better manage user responsibilities in healthcare organizations. The upgrade process is straightforward with no removals or deprecations affecting existing functionality, and activation is readily available via the ServiceNow Store. Consolidated page of all release notes for Care Team Operations for Healthcare IT from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Healthcare IT to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Care Team Operations for Healthcare IT. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Healthcare IT case overview](https://www.servicenow.com/docs/access?context=hcl-cto-it-case&family=yokohama&ft:locale=en-US) : Expand healthcare cases to support custom support requests for your organization's IT department. [Care Team Portal IT requests](https://www.servicenow.com/docs/access?context=requesting-cto-it&family=yokohama&ft:locale=en-US) : Request support from your organization's IT department with pre-configured record producers. [Healthcare IT cases and incident synchronization](https://www.servicenow.com/docs/access?context=fulfilling-cto-it&family=yokohama&ft:locale=en-US) : Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents | | Zurich | [Setting up roles and responsibilities in Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hco-it-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Care Team Operations for Healthcare IT features. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were removed. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were deprecated. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Healthcare IT. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Automate healthcare operations by enabling IT support request creation and fulfillment. * Create IT support requests from directly within the Care Team Portal. * Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently. See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Assign roles and responsibilities more efficiently with an updated user configuration process. See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&family=zurich&ft:locale=en-US) for more information. | [ ]