Combined Classic Workflow release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Classic Workflow release notes for upgrades from Xanadu to Zurich

    This document consolidates the release notes for the ServiceNow Classic Workflow feature across multiple releases, specifically from Xanadu to Zurich. It is designed to assist customers in preparing for their upgrade by summarizing new features, changes, deprecated functionality, and other important upgrade-related information relevant to Classic Workflow.

    Show full answer Show less

    Key Features

    • Zurich release: Introduced a new role sncrequiredscriptwriter to restrict access to the Workflow Editor, enhancing security by allowing control over who can edit workflows.

    Changes and Removals

    • Removed in Zurich: Legacy workflows created and published by ServiceNow, Inc. are no longer included for new customers starting on Zurich, although existing customers upgrading retain these workflows.

    Deprecations

    • Support for Classic Workflow is deprecated as of Zurich. Customers are advised to transition to Workflow Studio flows and subflows for future workflow design and management.

    Activation and Requirements

    • The Classic Workflow feature is part of the ServiceNow AI Platform and is active by default in Zurich.
    • No additional browser or localization requirements have changed through these releases.

    Security and Role Management

    • All Workflow tasks now include the sncrequiredscriptwriter role to enforce access control.

    Upgrade Considerations

    Before upgrading to Zurich, customers should review and complete the recommended pre- and post-upgrade tasks to ensure a smooth transition, especially considering the deprecation of Classic Workflow and removal of legacy workflows for new installations.

    Consolidated page of all release notes for Classic Workflow from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Classic Workflow release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Classic Workflow to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Classic Workflow.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Restrict access to Workflow Editor with a new role
    Grant access to the Workflow editor by giving users the snc_required_script_writer role.

    Changes

    Between your current release family and Zurich, some changes were made to existing Classic Workflow features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Classic Workflow features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Removed the legacy workflows created and published by ServiceNow, Inc. for new customers who start on the Zurich release.
    • Retained the legacy workflows created and published by ServiceNow, Inc. for customers who upgraded from versions prior to the Zurich release.

    Deprecations

    Between your current release family and Zurich, some Classic Workflow features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Support for classic workflows is deprecated.
    • Use Workflow Studio flows and subflows instead of classic Workflow.

    Activation information

    Review information on how to activate Classic Workflow.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Workflow is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Classic Workflow, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Added the snc_required_script_writer role to all Workflow tasks.
    • Deprecated support of Workflow.
    • Removed the legacy workflows created and published by ServiceNow, Inc. from new customer installations.

    See Classic Workflow for more information.